ZipRecruiter

Log In

1

Patient Relations Manager Jobs in Michigan (NOW HIRING)

Premier Dentist Partners

Office Manager

Okemos, MI

$65K - $67K/yr

Oversee patient relations, addressing inquiries, concerns, and providing exceptional customer ... Manage relationships with vendors and suppliers. * Collaborate with the dentist(s) to develop and ...

Posted today

Arbor Hospice

Nurse Practitioner (NP)

Caledonia, MI · On-site

Promotes patient relations through confidentiality, privacy, and dignity. Essential Functions for ... management and clinical operations. * Excellent interpersonal skills, sound judgment, effective ...

Natera

District Manager, Oncology Sales

Detroit, MI · On-site

The District Manager (DM) role is a key sales leadership position responsible for overseeing ... Promote quality client/patient relations and create a supportive climate by serving as a role model ...

next page

Showing results 1-20

All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Michigan

Patient Relations Manager information

See Michigan salary details

$9.6K

$54.2K

$81.9K

How much do patient relations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for patient relations manager in Michigan is $54,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
What are the most commonly searched types of Patient Relations jobs in Michigan? The most popular types of Patient Relations jobs in Michigan are:
What are popular job titles related to Patient Relations Manager jobs in Michigan? For Patient Relations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Patient Relations Manager jobs in Michigan look for? The top searched job categories for Patient Relations Manager jobs in Michigan are:
What cities in Michigan are hiring for Patient Relations Manager jobs? Cities in Michigan with the most Patient Relations Manager job openings:
Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Michigan as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Nights. Highlights an 100% In-person job distribution, with an average salary of $54,193 per year, or $26.1 per hour.

Patient Relations Specialist Associate

Spectrum Health

Royal Oak, MI • On-site

Full-time

Medical, Vision, Retirement

Posted 18 days ago

Job description

At Corewell Health, every patient experience matters. As a Patient Relations Specialist Associate, you'll play a vital role in ensuring our patients and families feel heard, supported, and valued throughout their healthcare journey. Serving as a trusted advocate and problem-solver, you'll help address concerns, coordinate service recovery efforts, and foster meaningful connections between patients and care teams. If you're passionate about customer service, thrive in a fast-paced environment, and are driven to make a positive impact, this is an opportunity to help shape exceptional experiences and strengthen the human side of healthcare every day.

Job Description

Provides a variety of services to support the Patient Relations Department. Performs front line coordination of complicated Patient Relations issues for Corewell Health. Actively works with health care members to meet or exceed customer expectations. Mentors and coaches team members at all levels of the organization in complaint management and customer service issues.

Essential Functions

  • Assists with the day-to-day operations, including answering in-take calls, database management, comment card and survey responses, and other duties.

  • "Grievance": Provide access to a centrally located positive patient feedback and grievance process:

    • Receive complaints and grievances from the patient or patient's representative and/or referred from staff/physicians

    • Work with appropriate staff and/or physicians providing care to ensure connection to appropriate Patient Relations team member.

    • Supports grievance resolution by helping patient relations colleagues with letter disbursement

  • Patient Rights Advocate: Supports service recovery for non-clinical concerns through administrative support duties

  • Maintains updated records and prepares required reports.

  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

  • High School Diploma or equivalent

Preferred

  • Bachelor's Degree or equivalent in healthcare related field

  • 1 year of relevant experience in Quality improvement, Patient Relations, Patient Experience, Customer Service Medical Field

  • 1 year of experience with participation on improvement initiatives

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.


How Corewell Health cares for you
  • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
  • Optional identity theft protection, home and auto insurance
  • Traditional and Roth retirement options with service contribution and match savings
  • Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Administration Building Medical Information Services - 3711 W 13 Mile Rd - Royal Oak

Department Name

QSE Patient Relations - Corporate

Employment Type

Full time

Shift

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Apply