Ops Jobs (NOW HIRING)

Popmenu is looking for a People Ops Generalist who is a critical operational partner within the People Team, owning the full scope of benefits administration, vendor management, HR operations, compliance, and employee support - while never losing sight of the people behind the processes. Our ideal candidate brings solid best practices to the table, thrives in a hands-on environment, and is equally comfortable navigating a complex leave situation and planning a culture event. If you are passionate about doing People Operations the right way, builds trust quickly at every level of an organization, and takes pride in the details, we would love to meet you.
What's on Your Plate
Talent Management & Team Member Engagement
Our People Ops Generalist understands how to proactively manage talent and is attuned to the pulse of the organization.
• Support quarterly review processes and development programs for high-potential team members.
• Partner with leaders to coach under performers and support performance improvement efforts.
• Contribute to talent initiatives that add measurable value to the organization.
• Ensure both our Atlanta-based and remote workforce feel engaged and supported.
Operations & Administration
Oversee day-to-day People Ops operations and employee lifecycle administration.
• Manage onboarding, off-boarding, role changes, and employee records throughout the full team member lifecycle.
• Ensure accuracy and integrity of employee data within HRIS and integrated systems.
• Maintain and update employee policies, procedures, and handbook content.
• Manage People Operations compliance reporting, audits, and documentation.
• Serve as a first point of contact for employee questions regarding benefits, policies, leave, and People Ops processes.
• Provide guidance to managers and employees on routine employee relations matters and build out supporting processes and systems.
• Support investigations, documentation, and resolution of employee concerns as needed.
• Assist with accommodation and leave administration in partnership with external vendors and legal guidance.
Cultivating Our Culture
At Popmenu, we take huge pride in the fact that our culture is real and part of our daily interactions. Our People Ops Generalist plays a key role in ensuring it stays that way.
• Lead onboarding for new hires to ensure a seamless, culture-forward experience.
• Create and support innovative culture events and team member engagement initiatives.
• Champion our core values in day-to-day People Operations work.
• Contribute to the overall growth and development of the organization through culture efforts.
Benefits Administration
Serve as the primary administrator for all employee benefit programs.
• Manage all insurance, FSA/HSA, voluntary, and wellness benefits in partnership with brokers and carriers.
• Lead annual Open Enrollment planning, communications, testing, and execution.
• Conduct regular audits of benefit enrollments, deductions, invoices, and eligibility files.
• Maintain compliance with ACA, COBRA, HIPAA, ERISA, and other applicable regulations.
• Manage all leaves to ensure compliance with applicable laws and timelines.
• Analyze benefit utilization and costs, providing recommendations for program improvements and cost containment.
• Resolve escalated employee benefit issues in partnership with brokers and carriers.
Process Improvement & Reporting
Identify opportunities to streamline People Operations and drive operational excellence through smarter processes and a clear understanding of People Operations data.
• Continuously evaluate and improve People Ops workflows, systems, and administrative processes.
• Use People Ops data and metrics to identify trends, surface insights, and inform decision-making - without losing sight of the people behind the numbers.
• Create tools and strategies that reduce manual effort and improve consistency across the employee lifecycle.
• Support People Operations initiatives and special projects related to employee experience, compliance, and operational excellence.
Vendor Management
Serve as the primary point of contact for all People Operations vendors.
• Manage relationships with benefits brokers, insurance carriers, wellness partners, and leave administrators.
• Oversee service-level expectations, contract renewals, and issue resolution.
• Coordinate vendor implementations, system enhancements, and annual program reviews.
• Monitor vendor performance and recommend process improvements to enhance employee experience and operational efficiency.
Requirements
What You Bring to the Table
• 5+ years of progressive HR or People Operations experience with significant responsibility for benefits administration and HR operations.
• Sound knowledge of state-specific employment laws - much of our workforce is remote and we need to comply with all local laws.
• Experience managing relationships with benefits brokers, insurance carriers, People Operations technology vendors, and third-party administrators.
• Proven methods for creating engaging programs with strong business acumen and communication skills.
• Proven ability to build trustful relationships at different levels of the organization and proactively manage conflict.
• Advanced proficiency with HRIS platforms (Gusto, UKG, BambooHR, ADP, Workday, or similar).
• Outstanding organizational, administrative, and time management skills.
• Tech-savvy and AI-proficient, with a responsible approach to using AI tools in an People Operations environment where confidentiality, compliance, and human judgment are non-negotiable.
• SHRM-CP, SHRM-SCP, PHR, or CEBS certification preferred.
Benefits
What We're Serving
• Genuine Core Values: Peers recognize one another quarterly for exemplifying our values in what we call "Super Booms".
• Giving Back: Our culture champions pick a cause they're passionate about and we make a donation in their name.
• Visible Growth and Development: Personal growth is unavoidable in a start-up - we keep innovating and our team keeps growing.
• Company Ownership: Every team member receives meaningful company equity options.
• Benefits for the Whole Family: Medical, dental, vision, 401(k), plus Wagmo Wellness Plan for your furry family members.
Who We Are
Popmenu is a venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our patented, dynamic menu technology that unleashes the power of a restaurant's greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs. We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker.