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Operations Representative Jobs (NOW HIRING)

Symetra

Customer Operations Representative

$22 - $33.95/hr

About the role As a Customer Operations Representative you are responsible for reviewing and processing financial and non-financial activities for our active Deferred Annuity products, including ...

New

RXO

Customer Operations Representative

Charlotte, NC · On-site

As a Customer Operations Representative, you are responsible for executing daily operational activities that support customer accounts. You will help maintain strong customer relationships by ...

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How much do operations representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Operations Representatives typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical work, which may require certifications or licenses. These positions often involve commission, bonuses, or overtime to achieve such earnings.

What are the key skills and qualifications needed to thrive as an Operations Representative, and why are they important?

To thrive as an Operations Representative, you need strong organizational abilities, attention to detail, and a background in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, Microsoft Office Suite, and sometimes CRM software is typically required. Exceptional communication, problem-solving, and teamwork skills help you excel in supporting operational efficiency. These competencies ensure smooth daily operations, accurate data handling, and effective collaboration across departments.

What are some common challenges Operations Representatives face when managing daily workflow, and how can they effectively address them?

Operations Representatives often juggle multiple tasks such as processing transactions, resolving client inquiries, and ensuring compliance with company policies. A common challenge is balancing high-volume workloads while maintaining accuracy and meeting tight deadlines. To address this, successful Operations Representatives utilize strong organizational skills, prioritize tasks based on urgency, and communicate proactively with team members to resolve issues quickly. Leveraging available technology and process documentation also helps streamline workflow and reduce errors.

What is an operations representative?

An operations representative is a professional responsible for managing daily business activities, coordinating between departments, and ensuring operational efficiency. They often handle customer inquiries, process transactions, and use tools like CRM software to support company functions. Strong communication and organizational skills are essential for this role.

What is the difference between Operations Representative vs Customer Service Representative?

AspectOperations RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in logistics or operationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, warehouses, or call centers; focus on internal processesCall centers, retail, or office environments; direct interaction with customers
Employer & Industry UsageLogistics, manufacturing, supply chain companiesRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding operational roles, responsibilities, and career pathsCustomer interaction, support, and service skills

Operations Representatives focus on managing internal processes, logistics, and supply chain activities within organizations. Customer Service Representatives primarily handle direct customer interactions, support, and issue resolution. While both roles require strong communication skills, Operations Representatives are more involved in internal operations, whereas Customer Service Representatives focus on external customer satisfaction.

What does an Operations Representative do?

An Operations Representative supports the day-to-day functions of a business by handling administrative tasks, coordinating workflow, and ensuring smooth operations within their department. Their responsibilities often include processing transactions, maintaining records, assisting customers or clients, and collaborating with other teams to resolve issues. They play a key role in ensuring that business processes run efficiently and effectively, often acting as a liaison between different departments. Strong communication, organizational, and problem-solving skills are essential for this role.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer interactions, and the need for strong communication skills. The level of stress varies depending on the work environment, workload, and individual resilience, but many CSAs find that training and support help manage job pressures.

What jobs in the US pay 300,000 a year?

Operations representatives typically do not earn $300,000 annually; high-paying roles in operations often include executive-level positions such as operations managers, directors, or vice presidents, especially in large corporations. These roles require extensive experience, leadership skills, and often advanced degrees or certifications, with salaries reaching or exceeding this level in certain industries like finance, technology, or healthcare.
More about Operations Representative jobs
What cities are hiring for Operations Representative jobs? Cities with the most Operations Representative job openings:
Who are the top companies hiring for Operations Representative jobs? The top employers for Operations Representative jobs are:
What states have the most Operations Representative jobs? States with the most job openings for Operations Representative jobs include:
What are popular job titles related to Operations Representative jobs? For Operations Representative jobs, the most frequently searched job titles are:
Operations Representative jobs near you
Infographic showing various Operations Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Customer Operations Representative

Customer Operations Representative

Symetra

Remote

$22 - $33.95/hr

Full-time

Retirement, PTO

Posted 3 days ago

New

Symetra rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

90th of 281 rated insurance

Job description

Symetra offers a thrilling chance to become part of our team as a Customer Operations Representative!
About the role
As a Customer Operations Representative you are responsible for reviewing and processing financial and non-financial activities for our active Deferred Annuity products, including withdrawals, transfers, and setting up repetitive payments. You will contact external customers and agents to acquire the necessary information to process the requested transactions. Within this role you are responsible for understanding federal and municipal tax regulations, the difference between IRA and NQ accounts, and how different requests and products can affect the client in regard to being a taxable event.
What you will do
  • Process financial and non-financial activities into administrative systems and preparing or keying checks and wires
  • Collaborate with external customers and agents via telephone or written correspondence
  • Customer-centric work that directly impacts their financial well-being
  • Develop specialized expertise in tax-sensitive financial transactions

Why work at Symetra
"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F. - VP Customer Service & Operations
"Symetra may not have the same brand recognition as some of our competitors, but we're making some serious strides and that makes for a lot of promotional opportunities combined with great benefits, work-life balance, and a solid work environment." Kiernan H. - Project Manager
What we offer you
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
  • Flexible full-time or hybrid telecommuting arrangements
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
  • Paid time away including vacation and sick time, flex days and ten paid holidays
  • Give back to your community and double your impact through our company matching
  • Want more details? Check out our Symetra Benefits Overview

Compensation
Hourly Range: $22.00 - $33.95 plus eligibility for Company Annual Bonus
Who you are
  • Experienced in call center or operations
  • Strong customer service orientation, including interpersonal skills
  • Clear communicator professionally in writing, on the phone, and in person
  • Understanding of processes and procedures for Deferred Annuity products
  • Organized with outstanding follow-up skills
  • Ability to manage responsibilities and conflicting priorities concurrently
  • Ambitious and motivated to research answers, learn quickly, and retain information
  • Self-motivated and inclined to take initiative

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
  • Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
  • Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
  • Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
  • Disqualification from the recruitment process
  • Withdrawal of a job offer
  • Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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