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Operations Representative Jobs (NOW HIRING)

Fusion Transport

Carrier Operations Rep

Rutherford, NJ · On-site

Carrier Sales Representative Location: Rutherford, NJ Company: Fusion Transport LLC About Fusion ... With warehouse and transportation operations spanning New Jersey, California, Illinois, Texas, and ...

KCH Transportation

Carrier Operations Rep

Chattanooga, TN · On-site

$40K - $45K/yr

The Carrier Operations Representative is responsible for managing and growing carrier relationships while ensuring the successful execution of freight from tender to delivery. This role serves as a ...

GESA CREDIT UNION

Operations Representative I

Centralia, WA · On-site

$20 - $28.23/hr

The Operations Support Representative I report to the Operations Manager/Team Leader. This position handles a variety of member and internal department requests, such as correspondence, research and ...

Venture Home

Sales Operations Representative

Stamford, CT · On-site

$27 - $28/hr

Sales Operations Representative Job Type: Full-time, In-office, Tuesday - Saturday Venture Home is a solar and home electrification company headquartered in Stamford, CT with operations throughout ...

UGI

Operations Representative I

Lancaster, PA

Job Summary The Operations Representative I position provides office support through the utilization of computer systems and mapping records to support Field Operations including Construction Service ...

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How much do operations representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Representative, and why are they important?

To thrive as an Operations Representative, you need strong organizational abilities, attention to detail, and a background in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, Microsoft Office Suite, and sometimes CRM software is typically required. Exceptional communication, problem-solving, and teamwork skills help you excel in supporting operational efficiency. These competencies ensure smooth daily operations, accurate data handling, and effective collaboration across departments.

What are some common challenges Operations Representatives face when managing daily workflow, and how can they effectively address them?

Operations Representatives often juggle multiple tasks such as processing transactions, resolving client inquiries, and ensuring compliance with company policies. A common challenge is balancing high-volume workloads while maintaining accuracy and meeting tight deadlines. To address this, successful Operations Representatives utilize strong organizational skills, prioritize tasks based on urgency, and communicate proactively with team members to resolve issues quickly. Leveraging available technology and process documentation also helps streamline workflow and reduce errors.

What is the difference between Operations Representative vs Customer Service Representative?

AspectOperations RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in logistics or operationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, warehouses, or call centers; focus on internal processesCall centers, retail, or office environments; direct interaction with customers
Employer & Industry UsageLogistics, manufacturing, supply chain companiesRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding operational roles, responsibilities, and career pathsCustomer interaction, support, and service skills

Operations Representatives focus on managing internal processes, logistics, and supply chain activities within organizations. Customer Service Representatives primarily handle direct customer interactions, support, and issue resolution. While both roles require strong communication skills, Operations Representatives are more involved in internal operations, whereas Customer Service Representatives focus on external customer satisfaction.

What does an Operations Representative do?

An Operations Representative supports the day-to-day functions of a business by handling administrative tasks, coordinating workflow, and ensuring smooth operations within their department. Their responsibilities often include processing transactions, maintaining records, assisting customers or clients, and collaborating with other teams to resolve issues. They play a key role in ensuring that business processes run efficiently and effectively, often acting as a liaison between different departments. Strong communication, organizational, and problem-solving skills are essential for this role.
More about Operations Representative jobs
What cities are hiring for Operations Representative jobs? Cities with the most Operations Representative job openings:
What are the most commonly searched types of Operations Representative jobs? The most popular types of Operations Representative jobs are:
Who are the top companies hiring for Operations Representative jobs? The top employers for Operations Representative jobs are:
What states have the most Operations Representative jobs? States with the most job openings for Operations Representative jobs include:
What are popular job titles related to Operations Representative jobs? For Operations Representative jobs, the most frequently searched job titles are:
Operations Representative jobs near you
Infographic showing various Operations Representative job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, 29% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Service Operations Representative

Service Operations Representative

Brown & Brown, Inc.

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Orchid Insurance, an Arrowhead Intermediaries company, is seeking a Service Operations Representative to join our growing team in Tampa or Vero Beach, FL.
The Service Operations Representative provides stellar customer service to our agents through their daily tasks. These tasks may include providing product/services information, researching payment history, issuing various policy changes, updating policy records, and resolving emerging problems with accuracy and efficiency. Working as a team with other departments and/or offices is critical to being successful in this role. This position will represent Orchid in the most positive manner with prospective and current clients and the communities we serve.
We're looking for candidates who align with our Operations Team values of being Reliable; having Integrity; being Supportive and Efficient (RISE) - which guide how we serve our agents, policyholders, teammates, and business partners every day.
How You Will Contribute:
  • Answer phones, chats, and emails to solve customer service issues, questions, or concerns.
  • Research policy payment history.
  • Create and issue new and renewal insurance policies and invoices.
  • Obtain and organize documentation required by states and/or carriers.
  • Process and issue endorsements and invoices when applicable.
  • Process cancellations and invoices when applicable.
  • Issue notices of cancelation and non-renewals in accordance with state specific guidelines.
  • Solve and/or correct agency request discrepancies or processing errors.
  • Evaluate documentation and information to determine compliance with regulations or standards.
  • Handle confidential information with tact and discretion.
  • Partners with other departments, agents, and carriers to resolve issues and address needs.
  • Follow Standard Operating Procedures for all tasks performed and provide feedback to Leads and Supervisor for revisions.
  • Reflect a positive attitude toward others.
  • Cross train with peers and other departments.

Skills & Experience to Be Successful:
Required:
  • High School diploma or equivalent.
  • Aptitude to learn multiple computer systems.
  • Aptitude to learn a large volume of insurance underwriting concepts.
  • Proficiency with Microsoft Office Package (Excel, Word, Outlook).
  • Ability to work independently or in a team environment to achieve common goals.
  • Knowledge of data processing capabilities and procedures.
  • Ability to demonstrate, understand, and apply department core values: Reliable, Integrity, Supportive, and Efficient.
  • Typing 50+ wpm preferred.
  • Excellent communication skills, both written and verbal.
  • This role requires on-site attendance Monday through Friday from 8:00 a.m. to 5:00 p.m. during the initial 90-day training period. Following this, a hybrid schedule (2-3 days per week in-office) may be available. Candidates must also be able to attend monthly in-person team meetings and remain flexible for other scheduled in-person events, meetings, or training sessions as needed.

Preferred:
  • Associate degree or higher.
  • 1+ year of experience in customer service or related field
  • General knowledge of standard insurance concepts, underwriting practices, and procedures.
  • Experience using the Salesforce platform.
  • 2-20 General Lines Agent license.

Licensing & Advancement
  • While this role does not require a Florida 2-20 or 1-20 insurance license at the time of hire, candidates must be willing to pursue these licenses in the future. Obtaining these licenses will be essential for long-term growth and advancement within the Service Operations team.

Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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