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Operations Agent Jobs (NOW HIRING)

Forward Air Corporation

Operations Agent

Los Angeles, CA · On-site

$25 - $30/hr

Operations Agent Pay Rate: $25-$30 per hour The Operations Agent manages transportation for a portfolio of Omni's key accounts and provides unmatched customer service from the initial quote through ...

Forward Air

Operations Agent

Los Angeles, CA

$25 - $30/hr

Operations Agent Pay Rate: $25-$30 per hour The Operations Agent manages transportation for a portfolio of Omni's key accounts and provides unmatched customer service from the initial quote through ...

Allegiant Air

Ground Operations Agent

Appleton, WI

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ...

New

Allegiant Air

Ground Operations Agent

South Bend, IN

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ...

New

lynden

Operations Agent

Honolulu, HI

$20 - $28/hr

As our Operations Agent, you'll support the full life cycle of our freight shipping services - from price quoting to final delivery. This is a safety sensitive position. Pay Range: $20-$28 per hour ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aricraft, and coordinating ...

lynden

Operations Agent

Honolulu, HI · On-site

$20 - $28/hr

As our Operations Agent, you'll support the full life cycle of our freight shipping services - from price quoting to final delivery. This is a safety sensitive position. Pay Range: $20-$28 per hour ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aricraft, and coordinating ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aricraft, and coordinating ...

wearegat

Airport Operations Agent

El Paso, TX · On-site

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aricraft, and coordinating ...

Lynden Incorporated

Operations Agent

Honolulu, HI · On-site

$20 - $28/hr

As our Operations Agent, you'll support the full life cycle of our freight shipping services - from price quoting to final delivery. This is a safety sensitive position. Pay Range: $20-$28 per hour ...

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How much do operations agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Agent, and why are they important?

To thrive as an Operations Agent, you need strong organizational skills, attention to detail, and knowledge of logistics or supply chain processes, often supported by a high school diploma or relevant experience. Familiarity with shipping software, inventory management systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and the capacity to work well under pressure are valuable soft skills in this role. These competencies ensure efficient coordination of operations, timely execution of tasks, and smooth workflow within fast-paced environments.

What are the typical daily responsibilities of an Operations Agent, and how do they contribute to overall workflow efficiency?

Operations Agents play a crucial role in ensuring the smooth flow of logistical processes, such as coordinating shipments, tracking deliveries, and communicating with carriers and customers. On a typical day, they may handle scheduling, update tracking systems, resolve delays, and process documentation to ensure compliance with company policies. Their proactive communication and problem-solving skills directly impact the efficiency and reliability of the operations team, often requiring collaboration with warehouse staff, drivers, and customer service representatives. This role is dynamic and fast-paced, providing valuable experience in logistics and supply chain management.

What are operations agents?

Operations agents are professionals responsible for coordinating and overseeing the day-to-day activities within a company, often in logistics, transportation, or customer service sectors. They ensure that processes run smoothly by managing schedules, handling documentation, and communicating with various departments to resolve issues quickly. Operations agents play a crucial role in maintaining efficiency and supporting the overall workflow of an organization. Their work helps prevent delays and ensures that organizational goals are met on time.
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Operations Agent jobs near you
Infographic showing various Operations Agent job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.
Operations Agent

Operations Agent

Forward Air Corporation

Los Angeles, CA • On-site

$25 - $30/hr

Full-time

Posted 28 days ago

Job description

Job Description
Position: Operations Agent
Pay Rate: $25-$30 per hour
Job Description:
The Operations Agent manages transportation for a portfolio of Omni's key accounts and provides unmatched customer service from the initial quote through final delivery. Acting as the primary point of contact, the Operations Agent builds mutually beneficial relationships with customers by overseeing all aspects of their shipments.
Daily responsibilities include quoting customers, pulling inventory, booking shipments, dispatching, tracking and tracing, and invoicing. The Operations Agent dynamically routes shipments to maximize margins while ensuring an exceptional customer experience. Working in a collaborative team atmosphere, all operators are cross-trained on customer accounts and partner closely with sales, warehouse staff, and account managers to meet customers' ever-changing needs.
Core Responsibilities & Duties:
  • Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction.
  • Review and respond to emails in a timely manner with internal and external customers.
  • Dispatch, book, and monitor shipments daily using WorldTrak and other systems.
  • Track and trace shipments to ensure on-time delivery, communicating status updates proactively.
  • Work in conjunction with Account Managers, Sales, Customer Service, and Management to establish, implement, and maintain client-specific Standard Operating Procedures (SOPs).
  • Investigate and resolve customer issues by developing solutions and making recommendations to management.
  • Compile reports, process invoices, and provide support to other staff when shipment issues arise.
  • Ensure compliance with Transportation Security Administration (TSA) regulations, as well as local, federal, corporate, and station management policies.
  • Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues.
  • Collaborate in a team environment to deliver seamless customer service and operational support.
  • Other duties as assigned.

Job Requirements & Qualifications:
  • Bachelor's degree in business or related field, or equivalent years of experience
  • Minimum 2-3 years freight forwarding experience
  • Exceptional verbal and written communication skills with the ability to work with all levels of the organization
  • Basic to advanced computer skills
  • Demonstrate the ability to work in a fast-paced environment
    #LI-TK1

About Us
Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs
We move freight, but we're powered by people. Whether you're in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.

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