60 American Airlines Operations Agent Jobs Hiring Near You

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Global Security Operations and Risk Team within the Operations Division.

• Leads American Airlines' operational security program, providing 24/7 security risk management, incident response, and decision support to protect team members, customers, facilities, and flight operations.
• Maintains operational security compliance of the airline through the work of the SecOps desk; serves as the primary escalation point for SecOps
• Prepares executive-level briefings regarding significant security incidents, operational risks, emerging threats, and mitigation strategies.
• Ensures IOC, Flight, and Inflight leadership along with the enterprise at large are abreast of evolving security topics
• Leads AA's duty of care efforts related to real-time travel security and awareness
• Provides security risk assessments and operational recommendations to support decision-making during security incidents, operational disruptions, emerging threats, and other time-sensitive events.
• Develops, maintains and supports operational security programs, platforms and outputs for aviation and non-aviation operations globally
• Maintains strong partnerships with operational stakeholders to ensure security requirements are integrated into day-to-day airline operations.

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training
• 4 years leadership experience overseeing teams performing 24/7 and/or security sensitive functions

Preferred Qualifications- Education & Prior Job Experience

• ​DOD/USG intelligence, State Department analyst and/or counter terrorism training
• Experience in a security analyst or security operational capacity
• Knowledge of airline systems and processes; AA specific

Skills, Licenses & Certifications

• ​Possess or obtain Ground Security Coordinator qualification
• Knowledge of analytic methodologies
• Ability to to obtain a US government secret level security clearance
• Ability to travel worldwide
• Ability to work nights, weekends, holidays and occasional irregular schedules as dictated by emerging threats, or in response to current incidents or assignments
• Knowledge of global airline operations

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.