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American Airlines

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What is it like to work at American Airlines?

American Airlines is a large, global airline with a culture that emphasizes customer satisfaction, teamwork, and safety. The company operates a diverse range of teams, including flight operations, customer service, and maintenance, with a focus on providing a seamless travel experience for passengers. Working at American Airlines may appeal to candidates who value a dynamic work environment, opportunities for career advancement, and the chance to be part of a global airline network.

What makes American Airlines an attractive place to work?

American Airlines is one of the world's largest and most respected airlines, with a long history of providing safe and reliable air travel services to millions of passengers. The company offers a dynamic and supportive work environment, with opportunities for collaboration, innovation, and professional growth, as well as a range of benefits and perks to support employees' well-being and career development. By joining American Airlines, individuals can contribute to the company's mission of delivering exceptional customer experiences and shaping the future of air travel, while also developing their skills and advancing their careers in a stable and growing industry.

Do workers at American Airlines get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 128 people who took the Breakroom Quiz between August 2025 and August 2026.

Does American Airlines pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 142 people who took the Breakroom Quiz between August 2025 and August 2026.

At American Airlines, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
35% of people say they have to use vacation days when they’re out sick.
Based on data from 108 people who took the Breakroom Quiz between August 2025 and August 2026.

Are part-time workers able to get health insurance from American Airlines?

Most people who work part-time can get health insurance.
100% of people who work fewer than 30 hours a week say they can get health insurance
Based on data from 10 people who took the Breakroom Quiz between December 2024 and February 2025.

Do part-time workers get paid time off at American Airlines?

Only some people who work part-time get paid time off.
47% of people who work part-time say they don’t get paid time off
Based on data from 15 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from American Airlines affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 138 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at American Airlines?

Most people get paid time off work.
76% of people say they get paid time off.
Based on data from 151 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 11% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 63% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at American Airlines worry about hours?

Most people don’t worry about getting enough hours.
78% of people report they don’t worry about getting enough hours.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

Do American Airlines workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
61% report that they don’t have enough control over which shifts they work.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for American Airlines workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at American Airlines?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 138 people who took the Breakroom Quiz between August 2025 and August 2026.

Do American Airlines managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at American Airlines spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
31% of people report that their job takes up time that they don’t get paid for.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at American Airlines?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 145 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a American Airlines job good for students?

Most students say this is a good place to work if you’re studying.
70% of students report this is a good place to work if you’re studying.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and February 2026.

Is working at American Airlines good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
72% of people who care for a child or other relative report this is a good place to work.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at American Airlines feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 139 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at American Airlines get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 136 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at American Airlines?

Some people feel stressed here.
57% of people say they often feel stressed at work.
Based on data from 143 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at American Airlines enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 128 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at American Airlines recommend working with their team?

Only some people recommend working with their team.
37% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 155 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at American Airlines?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 146 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at American Airlines?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 139 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think American Airlines’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 137 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how American Airlines is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 139 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at American Airlines?

    What are the most popular jobs at American Airlines?

    What are the most popular categories at American Airlines?

    Infographic showing various Software job openings at American Airlines in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

    Team Lead, AACU Member Advocacy Center

    American Airlines

    Fort Worth, TX • On-site

    Full-time

    Medical, Dental, Vision, Retirement

    This job post has expired today. Applications are no longer accepted.

    American Airlines rating

    8.0

    Company rating: 8.0 out of 10

    Based on 373 frontline employees who took The Breakroom Quiz

    6th of 26 rated airlines

    Job description

    8/17/26
    Location: AAFCU Headquarters (DFW-AACU)
    Cities: Fort Worth - TX
    Requisition ID: 87481
    Job Description
    Intro
    Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
    Why you'll love this job
    This job is within the American Airlines Credit Union. The role is responsible for managing a team of call center agents taking incoming calls from AACU members.
    What you'll do
    • Coach, counsel, monitor, train and develos agents on call performance
    • Handle escalated member calls
    • Review and maintain employee call statistics and records
    • Make recommendations to improve procedure functionality and efficiency
    • Serve as a project lead for special projects
    • Perform other duties, as assigned
    • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

    All you'll need for success
    Minimum Qualifications- Education & Prior Job Experience
    • High school diploma or GED
    • Must have one or more years of wrok experience in a service-culture environment, customer service and/or call center

    Preferred Qualifications- Education & Prior Job Experience
    • One or more years of supervisory experience
    • Previous banking or Credit Union experience
    • Previous customer service experience

    Skills, Licenses & Certifications
    • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
    • Ability to demonstrate outstanding customer service skills
    • Ability to demonstrate excellent people management and employee engagement skills, including leading, developing, coaching and motivating staff
    • Ability to supervise multiple staff personnel
    • Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills and communicate effectively with all levels of the organization
    • Ability to self-motivate with strong organization skills and capacity for attention to detail
    • Ability to demonstrate excellent problem solving and decision making skills
    • Ability to demonstrate exceptional analytical and critical thinking skills to develop and improve processes
    • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
    • Ability to make independent judgments and decisions
    • Bilingual ability to speak, read and write Spanish is a plus
    • Ability to work varying schedules, including evenings and weekends
    • Ability to maintain satisfactory performance and attendance
    • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

    What you'll get
    Feel free to take advantage of all that American Airlines has to offer:
    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
    • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
    • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Feel free to be yourself at American
    From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

    What American Airlines employees say

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