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Operations Agent Jobs in Michigan (NOW HIRING)

Ascent Global Logistics

Operations Agent

Belleville, MI · On-site +1

Delivery Assurance - Operations Agent About Ascent Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and ...

Ascent Global Logistics

Operations Agent

Belleville, MI · On-site +1

Delivery Assurance - Operations Agent About Ascent Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and ...

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How much do operations agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for operations agent in Michigan is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Agent, and why are they important?

To thrive as an Operations Agent, you need strong organizational skills, attention to detail, and knowledge of logistics or supply chain processes, often supported by a high school diploma or relevant experience. Familiarity with shipping software, inventory management systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and the capacity to work well under pressure are valuable soft skills in this role. These competencies ensure efficient coordination of operations, timely execution of tasks, and smooth workflow within fast-paced environments.

What do operations agents do?

Operations agents are responsible for managing daily business functions such as coordinating logistics, processing transactions, and ensuring smooth workflow. They often use tools like customer management systems and require strong organizational and communication skills to handle tasks efficiently.

What jobs pay 4000 a week without a degree?

Operations agents typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level often include sales, real estate, or skilled trades, but they usually require relevant skills, licenses, or a strong track record rather than a formal degree. Most jobs paying this amount consistently are in sales, entrepreneurship, or specialized technical fields.

What is an example of an operations job?

An operations job example is an Operations Agent, who manages daily business functions such as processing transactions, coordinating logistics, and ensuring compliance. These roles often require strong organizational skills and familiarity with tools like enterprise resource planning (ERP) systems or customer relationship management (CRM) software.

What is the highest paid position at an airport?

The highest paid positions at airports are typically executive roles such as airport directors or chief operating officers, who oversee airport operations and strategic planning. These roles often require extensive experience, leadership skills, and sometimes advanced certifications, and they can earn salaries well above other operational staff. Compensation varies based on airport size and location but generally reflects senior management responsibilities.

What are the typical daily responsibilities of an Operations Agent, and how do they contribute to overall workflow efficiency?

Operations Agents play a crucial role in ensuring the smooth flow of logistical processes, such as coordinating shipments, tracking deliveries, and communicating with carriers and customers. On a typical day, they may handle scheduling, update tracking systems, resolve delays, and process documentation to ensure compliance with company policies. Their proactive communication and problem-solving skills directly impact the efficiency and reliability of the operations team, often requiring collaboration with warehouse staff, drivers, and customer service representatives. This role is dynamic and fast-paced, providing valuable experience in logistics and supply chain management.

What are operations agents?

Operations agents are professionals responsible for coordinating and overseeing the day-to-day activities within a company, often in logistics, transportation, or customer service sectors. They ensure that processes run smoothly by managing schedules, handling documentation, and communicating with various departments to resolve issues quickly. Operations agents play a crucial role in maintaining efficiency and supporting the overall workflow of an organization. Their work helps prevent delays and ensures that organizational goals are met on time.
What are popular job titles related to Operations Agent jobs in Michigan? For Operations Agent jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Operations Agent jobs in Michigan look for? The top searched job categories for Operations Agent jobs in Michigan are:
What are popular job titles related to Operations Agent jobs in MI? For Operations Agent jobs in MI, the most frequently searched job titles are:
Operations Agent jobs near you
Infographic showing various Operations Agent job openings in Michigan as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $44,813 per year, or $21.5 per hour.
Operations Agent

Operations Agent

Ascent Global Logistics

Belleville, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Delivery Assurance - Operations Agent
About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
What You'll Do
As an Operations Agent within our Delivery Assurance department, you'll be responsible for booking and maintaining premium expedited shipments across various modes of transportation. Utilizing our PEAK platform you will communicate directly with customers and providers to resolve supply chain issues in a timely and professional manner.
  • Provide quality customer service by following Ascent policies and procedures along with unique customer requirements.
  • Perform online order entry of premium shipments while interfacing with customers via phone or email.
  • Make award decisions based on customer expectations.
  • Initiate and maintain various modes of transportation including Ground Expedite (GEX), Domestic (HWAF), Ford (IAF), Truckload (TL), and Air Charter (ACH).
  • Identify and resolve issues (recoveries, delays, capacity, carrier, customer, etc.) regarding premium shipment exceptions.
  • Follow-up and communicate status of each premium shipment exception to ensure on-time customer delivery requirements are met.
  • Escalate issues/problem situations with customer/carrier/management as appropriate.
  • Maintain proficiency in all applicable computer systems used within Ascent.
  • Maintain knowledge on how to establish any new customer per department requirements.
  • Provide support to Charter Management when available.
  • Maintain and communicate turnover items.
  • Conduct provider evaluations as assigned.
  • Help to promote a strong workplace culture by maintaining a positive attitude, encouraging behavior, and valuable ideas.

What You'll Bring
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • 1 year of customer service experience (required).
  • Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.
  • Basic geography knowledge (preferred). Applicants should understand the locations of US States and Canadian Provinces - including major cities thereof.
  • Capability to pay attention to detail while multi-tasking.
  • Solid communications skills - both verbal and written.
  • Ability to think and react quickly with a sense of urgency to time-sensitive problem situations.
  • Ability to remain calm during adverse conditions.
  • Ability to type a minimum of 30 w.p.m.
  • Embody the Ascent Guiding Principles of "Play Hard, Play Smart, Play Together."

Primary Schedule
Tuesday - Saturday, 11:30pm - 07:30am
Ascent's Competitive Benefits
  • 401(k) and employer matching
  • Life Insurance
  • Health, Dental, Vision Insurance
  • Short- & Long-Term Disability
  • Paid Time Off (PTO)
  • Employee Assistance Program
  • Paid Parental Leave
  • Employee Wellness Program
  • Paid Holidays
  • Employee Recognition Programs
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement
  • Health Savings Account (HSA)
  • Overtime, Differential & Bonus Pay

Disclaimer: This job description indicates in a general way the nature and levels of work, knowledge, skills, abilities, and other essential functions; however, the job description isn't designed to contain a comprehensive listing of activities, duties, or responsibilities an incumbent may be asked to perform.

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