We have an outstanding career opportunity for a Global Room Schedulerย to join a leading Company located in theย East Hanover, NJย surrounding area.
Salary: $70,000 - $80,000
The Internal Meetings & Events (IME) Globalย Roonย Scheduler plays a critical role in ensuring seamless scheduling and coordination of meeting spaces and related services for corporate meetings and events. This position serves as a primary point of contact for room booking requests, manages scheduling systems, and collaborates with internal teams and customers to deliver high-quality experiences for Novartis associates and stakeholders.ย
Job Responsibilities: ย
- Scheduling & Coordination
- Serve as a primary contact for global scheduling inquiries,ย providing guidanceย via phone, email, and other channels.
- Manage all aspects of IME room reservations, including approvals, declines, and adjustments usingย Outlook, SharePoint & ServiceNow (SNOW).
- Reserve rooms via generic mailboxes and ensure accurate calendar management.
- Monitor, categorizeย andย respond to communicationsย viaย multiple shared mailboxes, hotlinesย andย chats.ย
- Adhere to multiple Standard Operating Procedures related to the role and scheduling requirements for various scenarios and locations.ย
- Act as a main resolver for scheduling requests in ServiceNow and any future enterprise systems, ensuring timely completion.
- Secure meeting spaces based on customer requirements and availability.
- Coordinate room changes, cancellations, and escalations to minimize disruptions.
- Track and update event details inย SharePointย and other IME systems.
- Manage the AV Request Approvals, AV Request Calendarย andย centralized scheduling mailboxes.
- Assign support staff for onsite, hybridย andย virtual meetings, ensuring proper resource allocation.
- Provide guidance and support to end-users for regarding room bookings.
- Key contributor to projects that require scheduling/booking intervention such as blocking rooms for maintenance and relocating meetings to alternative space.ย
- Customer & Team Collaboration
- Provide guidance toย end-users and global booking teams.
- Monitor scheduling tools and escalate issues as needed.
- Participate in team meetings.ย
- Contribute to process improvements.
- Generate daily space schedule reports and ad-hoc reports for management.
- Partner with internal teams (AV, IT, REFS) to ensure meeting readiness and service quality.
- Assist in processย improvementย
- Operational Support (5% of Role)
- Process vendor invoices, chargebacks, and billing tasks (Accounts Payable Processing, Goods Receipt Management, accruals).
- Coordinate travel arrangements and submit expense reports.
- Order catering and office supplies; manage inventory and logistics.
Basic Hiring Criteria:ย ย
- Excellent communication and customer service skills; ability to interact professionally with all levels of the organization.
- Commitment to providing excellent service and meeting client needs.
- Strong organizational and communication skills with exceptional attention to detail and accuracy.ย
- Ability to collaborate effectively across teams on a local and global scale. ย
- Proficiency in Microsoft Outlook, SharePoint, and ServiceNow (or similar ticketing systems)ย asย well asย Microsoftย Office suite.ย
- Ability to prioritize tasks, manage schedules, and handle competing deadlines in a fast-paced environment.
- Initiative in identifying and resolving issues promptly.ย
- Capability to work independently while also collaborating effectively across teams.
ย Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabledย
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Education:Bachelors DegreeEmployment Type: FULL_TIME