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Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Equity Bank offers a full range of financial solutions, including online and mobile banking ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Equity Bank offers a full range of financial solutions, including online and mobile banking ...

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Online Dispute Resolution information

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$34K

$70.3K

$114.5K

How much do online dispute resolution jobs pay per year?

As of Aug 29, 2026, the average yearly pay for online dispute resolution in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is online dispute resolution?

Online dispute resolution (ODR) refers to the use of digital platforms and technology to help parties resolve disputes outside of traditional courtrooms. It typically involves mediation, arbitration, or negotiation conducted through websites, video calls, or specialized software. ODR provides a convenient, efficient, and often more affordable way for individuals and businesses to settle issues such as consumer complaints, contractual disagreements, or small claims. By using ODR, parties can avoid lengthy legal processes and resolve conflicts from any location.

What are the key skills and qualifications needed to thrive as an online dispute resolution specialist?

To thrive as an Online Dispute Resolution Specialist, you need a background in conflict resolution, legal or mediation training, and strong analytical skills. Familiarity with online dispute resolution platforms, case management software, and relevant certifications in mediation or arbitration are typically required. Exceptional communication, impartiality, and problem-solving abilities are crucial soft skills for building trust and facilitating agreements remotely. These competencies ensure fair, efficient, and effective resolution of disputes in a digital environment.

What are some common challenges faced by professionals in online dispute resolution and how can they be addressed?

Professionals in Online Dispute Resolution (ODR) often face challenges such as managing effective communication between parties who may never meet in person and ensuring the security and confidentiality of sensitive information. Additionally, adapting traditional dispute resolution techniques to digital platforms can be complex. Building strong digital communication skills, staying updated on cybersecurity best practices, and participating in ongoing training on new ODR technologies can help professionals overcome these challenges and foster trust among all parties involved.

What is the difference between Online Dispute Resolution vs Mediation Specialist?

AspectOnline Dispute ResolutionMediation Specialist
CredentialsTypically requires training in dispute resolution and familiarity with online platformsRequires certification in mediation and conflict resolution
Work EnvironmentPrimarily online, remote interactions with clients and partiesOften in-person or hybrid settings, facilitating face-to-face or virtual mediations
Industry UsageUsed across legal, commercial, and consumer sectors for online disputesCommon in legal, community, and organizational contexts for resolving conflicts

Online Dispute Resolution and Mediation Specialist both focus on resolving conflicts, but ODR emphasizes online platforms and remote processes, while Mediation Specialists often work face-to-face or in hybrid settings. ODR is more technology-driven, whereas mediation involves direct interpersonal skills. Both roles are vital in dispute resolution, with overlapping skills but different environments and methods.

What cities are hiring for Online Dispute Resolution jobs?

Cities with the most Online Dispute Resolution job openings:

What are the most commonly searched types of Dispute Resolution jobs?

The most popular types of Dispute Resolution jobs are:

What states have the most Online Dispute Resolution jobs?

States with the most job openings for Online Dispute Resolution jobs include:

What job categories do people searching Online Dispute Resolution jobs look for?

The top searched job categories for Online Dispute Resolution jobs are:

Online Dispute Resolution jobs near you
Infographic showing various Online Dispute Resolution job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Dispute Resolution Specialist

Equity Bank

Wichita, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Equity Bank rating

5.3

Company rating: 5.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

165th of 172 rated banks

Job description

Position Opening: Dispute Resolution Specialist
Department: Customer Care Center
Location: Wichita, Kansas (on-site)
Salary: Full-Time/Hourly
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
  1. Deliver Superior Customer Service and Customer Experience
  • Demonstrate excellent customer service skills with both external and internal clients.
  • Promptly accept calls (and video sessions) and create a welcoming, engaging, professional environment for each customer encounter.
  • Be able to effectively communicate and be understood by customers and partner departments.
  • Work jointly with other departments to provide an enhanced customer experience.
  1. Dispute Processing
  • Receive incoming calls with questions about debit card and/or credit card transactions.
  • Create and review fraudulent cases and resolve problems or troubleshoot issues related to card transactions utilizing multiple systems.
  • Place outbound calls and engage in dispute resolution calls to the merchant if necessary. Serve as mediator between involved parties in an effort to come to a resolution for customer disputes.
  • Review account activity, taking appropriate measures to minimize risk and loss to the bank, while complying with MasterCard, and federal regulations.
  • Perform security-related functions for consumer debit and credit cards including restricting accounts, gathering support documentation, and closing/reissuing cards.
  • Process card maintenance duties, including creating, mailing or printing debit cards to specific locations.
  • Processes chargebacks, pre-arbitration, arbitration, and compliance cases within Mastercard guidelines to maximize recovery of funds.
  • Complete back-office adjustments and finalize disputes.
  • Balance and reconcile dispute general ledger daily.
  1. Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
  • Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.
  • Apply knowledge of Mastercard rules and regulations to process chargebacks timely and accurately.
  • Complete periodic compliance training.
  1. Perform other duties as assigned or required.
Required Skills amp; Education
  • High School Diploma or equivalent
  • Minimum of 1+ years banking experience and 2+ years Customer Service experience preferred.
  • Excellent interpersonal, verbal, and written communication skills. Must be comfortable with video communication.
  • Ability to analyze, investigate and achieve results
  • Computer proficiency in Windows-based systems
  • Ability to maintain a high degree of confidentiality
  • Strong attention to detail and organizational skills
  • Capable of working with a team to determine solutions
Who we are
Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
  • Health, Dental amp; Vision Insurance
  • Group Life amp; Long-Term Disability Insurance
  • Flexible Spending amp; Health Savings Accounts
  • Group Cancer Insurance
  • 401(K) Retirement Plan w/ Company Match
  • Generous Vacation amp; Sick Time
  • Employee Stock Purchase Plan (ESPP)
  • Pet Insurance
  • Retail Banking Benefits
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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