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Online Dispute Resolution Jobs (NOW HIRING)

IMCD Group

Customer Resolution Specialist

Westlake, OH ยท On-site

... and dispute resolution. By executing on issue-resolution with precision and efficiency, the ... online customer billing. Qualifications Education High School Diploma or equivalent Experience ...

New

IMCD Group

Customer Resolution Specialist

Westlake, OH ยท On-site

... and dispute resolution. By executing on issue-resolution with precision and efficiency, the ... online customer billing. Qualifications Education High School Diploma or equivalent Experience ...

New

JAMS, Inc.

Client Experience Coordinator, Virtual

$20.29 - $26.62/hr

A Brief Overview Provides a professional online presence and hosts virtual Alternative Dispute Resolution ("ADR") services on various platforms by assisting with various aspects, including but not ...

iHeartMedia

Shared Services Supervisor

New York, NY

Collectively, the company represents both the on-air and online assets of more than 4,000 radio ... Direct collections, credit vetting, aging analysis, and dispute resolution to maximize cash flow.

SOCOTEC

Principal - Economic Damages

Dallas, TX ยท On-site

Socotec's Dispute Resolution practice provides expert opinion, reports and testimony in support of ... Perform technical, industry, and company research utilizing online tools and publicly available ...

Socotec

Principal - Economic Damages

Dallas, TX ยท On-site +1

Socotec's Dispute Resolution practice provides expert opinion, reports and testimony in support of ... Perform technical, industry, and company research utilizing online tools and publicly available ...

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All JobsOnline Dispute Resolution Jobs

Online Dispute Resolution information

See salary details

$34K

$70.3K

$114.5K

How much do online dispute resolution jobs pay per year?

As of Jul 19, 2026, the average yearly pay for online dispute resolution in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is the difference between Online Dispute Resolution vs Mediation Specialist?

AspectOnline Dispute ResolutionMediation Specialist
CredentialsTypically requires training in dispute resolution and familiarity with online platformsRequires certification in mediation and conflict resolution
Work EnvironmentPrimarily online, remote interactions with clients and partiesOften in-person or hybrid settings, facilitating face-to-face or virtual mediations
Industry UsageUsed across legal, commercial, and consumer sectors for online disputesCommon in legal, community, and organizational contexts for resolving conflicts

Online Dispute Resolution and Mediation Specialist both focus on resolving conflicts, but ODR emphasizes online platforms and remote processes, while Mediation Specialists often work face-to-face or in hybrid settings. ODR is more technology-driven, whereas mediation involves direct interpersonal skills. Both roles are vital in dispute resolution, with overlapping skills but different environments and methods.

What is online dispute resolution?

Online dispute resolution (ODR) refers to the use of digital platforms and technology to help parties resolve disputes outside of traditional courtrooms. It typically involves mediation, arbitration, or negotiation conducted through websites, video calls, or specialized software. ODR provides a convenient, efficient, and often more affordable way for individuals and businesses to settle issues such as consumer complaints, contractual disagreements, or small claims. By using ODR, parties can avoid lengthy legal processes and resolve conflicts from any location.

What are the key skills and qualifications needed to thrive as an Online Dispute Resolution Specialist, and why are they important?

To thrive as an Online Dispute Resolution Specialist, you need a background in conflict resolution, legal or mediation training, and strong analytical skills. Familiarity with online dispute resolution platforms, case management software, and relevant certifications in mediation or arbitration are typically required. Exceptional communication, impartiality, and problem-solving abilities are crucial soft skills for building trust and facilitating agreements remotely. These competencies ensure fair, efficient, and effective resolution of disputes in a digital environment.

What are some common challenges faced by professionals in Online Dispute Resolution and how can they be addressed?

Professionals in Online Dispute Resolution (ODR) often face challenges such as managing effective communication between parties who may never meet in person and ensuring the security and confidentiality of sensitive information. Additionally, adapting traditional dispute resolution techniques to digital platforms can be complex. Building strong digital communication skills, staying updated on cybersecurity best practices, and participating in ongoing training on new ODR technologies can help professionals overcome these challenges and foster trust among all parties involved.
What cities are hiring for Online Dispute Resolution jobs? Cities with the most Online Dispute Resolution job openings:
What are the most commonly searched types of Dispute Resolution jobs? The most popular types of Dispute Resolution jobs are:
What states have the most Online Dispute Resolution jobs? States with the most job openings for Online Dispute Resolution jobs include:
What job categories do people searching Online Dispute Resolution jobs look for? The top searched job categories for Online Dispute Resolution jobs are:
Online Dispute Resolution jobs near you
Infographic showing various Online Dispute Resolution job openings in the United States as of July 2026, with employment types broken down into 33% Locum Tenens, 62% Full Time, 4% Part Time, and 1% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.
Bilingual Call Center Representative

Bilingual Call Center Representative

Addison Group

Tysons, VA โ€ข Remote

$24 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Job Title:ย Dispute Resolution Specialist I (Bilingual English/Spanish)

Industry:ย Call Center/Non-profit

Location (city, state):ย McLean, VA (Hybrid role after training)

Assignment Type:ย Contract-to-Hire (long-term contract with potential for conversion)

Pay:ย $24.00 โ€“ $25.00 /hour (Estimated conversion salary: $50,000-$55,000)

Benefits:ย This position is eligible for medical, dental, vision, and 401(k).

Additional Details:

  • Start Date: 1-2 Weeks' After Offer
  • Training takes place onsite for 3โ€“6 weeks (Mondayโ€“Friday), then transitions to a hybrid schedule of 2 days onsite/ 3 days remote.
  • Standard schedule: Mondayโ€“Friday, 9:00amโ€“6:00pm (1-hour unpaid lunch)

Work Schedule:

  • Full-time, Mondayโ€“Friday
  • Onsite for initial training, then Hybrid after completion
  • 9:00amโ€“6:00pm with a 60-minute lunch

About Our Client:

Our client is a nationally recognized organization providing consumer assistance, education, and support services. Their programs help consumers navigate product and service issues while promoting fair business practices. They operate a high-volume contact center and offer structured training, growth opportunities, and a collaborative environment.

Job Description:

Addison Group is seeking aย Bilingual Dispute Resolution Specialistย (English/Spanish) for our client. This role supports consumers by guiding them through the dispute resolution process, answering questions, and ensuring proper documentation is collected to move claims forward. This is an excellent opportunity for candidates with strong customer service backgrounds looking to advance within a structured, mission-driven environment.

Key Responsibilities:

  • Provide inbound phone and online support during core business hours, maintaining availability during assigned shifts.
  • Walk consumers through the dispute resolution process, including program eligibility and claim submission steps.
  • Assist consumers in understanding state-specific guidelines and general requirements.
  • Follow up on pending documentation to ensure claims can be opened or advanced.
  • Manage outreach tasks and special projects to support overall service level goals.
  • Refer escalated concerns to leadership when required.
  • Maintain professionalism, accuracy, and empathy in all consumer interactions.

Qualifications:

  • Bilingual proficiency in English and Spanish is required.
  • 4+ years of progressive customer service experience in a web-based or call center environment.
  • Bachelorโ€™s degree preferred.
  • Experience using contact center platforms (e.g., RingCentral, Matterhorn, or similar systems).
  • Background supporting large-scale or enterprise-level customer operations strongly preferred.
  • Strong written and verbal communication skills.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Solid problem-solving abilities and customer-focused mindset.
  • Ability to learn structured processes, scripts, and regulatory guidelines.

Perks:

  • Comprehensive training program with ongoing development opportunities.
  • Pathway to advance into more complex case management responsibilities (Dispute Resolution Specialist II).
  • Hybrid work flexibility after training.
  • Supportive leadership and team-oriented workplace.
  • Modern office environment with resources that support productivity and collaboration.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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