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Online Dispute Resolution Jobs (NOW HIRING)

JAMS, Inc.

Client Experience Coordinator, Virtual

$20.29 - $26.62/hr

A Brief Overview Provides a professional online presence and hosts virtual Alternative Dispute Resolution ("ADR") services on various platforms by assisting with various aspects, including but not ...

SOCOTEC

Principal - Economic Damages

Dallas, TX · On-site

Socotec's Dispute Resolution practice provides expert opinion, reports and testimony in support of ... Perform technical, industry, and company research utilizing online tools and publicly available ...

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Online Dispute Resolution information

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$34K

$70.3K

$114.5K

How much do online dispute resolution jobs pay per year?

As of Jun 26, 2026, the average yearly pay for online dispute resolution in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is the difference between Online Dispute Resolution vs Mediation Specialist?

AspectOnline Dispute ResolutionMediation Specialist
CredentialsTypically requires training in dispute resolution and familiarity with online platformsRequires certification in mediation and conflict resolution
Work EnvironmentPrimarily online, remote interactions with clients and partiesOften in-person or hybrid settings, facilitating face-to-face or virtual mediations
Industry UsageUsed across legal, commercial, and consumer sectors for online disputesCommon in legal, community, and organizational contexts for resolving conflicts

Online Dispute Resolution and Mediation Specialist both focus on resolving conflicts, but ODR emphasizes online platforms and remote processes, while Mediation Specialists often work face-to-face or in hybrid settings. ODR is more technology-driven, whereas mediation involves direct interpersonal skills. Both roles are vital in dispute resolution, with overlapping skills but different environments and methods.

What is online dispute resolution?

Online dispute resolution (ODR) refers to the use of digital platforms and technology to help parties resolve disputes outside of traditional courtrooms. It typically involves mediation, arbitration, or negotiation conducted through websites, video calls, or specialized software. ODR provides a convenient, efficient, and often more affordable way for individuals and businesses to settle issues such as consumer complaints, contractual disagreements, or small claims. By using ODR, parties can avoid lengthy legal processes and resolve conflicts from any location.

What are the key skills and qualifications needed to thrive as an Online Dispute Resolution Specialist, and why are they important?

To thrive as an Online Dispute Resolution Specialist, you need a background in conflict resolution, legal or mediation training, and strong analytical skills. Familiarity with online dispute resolution platforms, case management software, and relevant certifications in mediation or arbitration are typically required. Exceptional communication, impartiality, and problem-solving abilities are crucial soft skills for building trust and facilitating agreements remotely. These competencies ensure fair, efficient, and effective resolution of disputes in a digital environment.

What are some common challenges faced by professionals in Online Dispute Resolution and how can they be addressed?

Professionals in Online Dispute Resolution (ODR) often face challenges such as managing effective communication between parties who may never meet in person and ensuring the security and confidentiality of sensitive information. Additionally, adapting traditional dispute resolution techniques to digital platforms can be complex. Building strong digital communication skills, staying updated on cybersecurity best practices, and participating in ongoing training on new ODR technologies can help professionals overcome these challenges and foster trust among all parties involved.
What cities are hiring for Online Dispute Resolution jobs? Cities with the most Online Dispute Resolution job openings:
What are the most commonly searched types of Dispute Resolution jobs? The most popular types of Dispute Resolution jobs are:
What states have the most Online Dispute Resolution jobs? States with the most job openings for Online Dispute Resolution jobs include:
What job categories do people searching Online Dispute Resolution jobs look for? The top searched job categories for Online Dispute Resolution jobs are:
Online Dispute Resolution jobs near you
Infographic showing various Online Dispute Resolution job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Customer Service Rep (Dispute Resolution) Intermediate - Atlanta GA

VetJobs and Military Spouse Jobs

Atlanta, GA • On-site

$21.50/hr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As our consumers' first point of contact or for escalated issues, this position is responsible for taking inbound phone calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer credit information and products. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA).
What you'll do
Take escalated consumer calls regarding their Equifax credit report.
Address consumers questions or concerns and to ensure the accuracy of their credit file
Provide support and education regarding credit information, credit file interpretations and Equifax products
Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client.
Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
Perform verifications of any information maintained on the credit file
Take escalated consumer calls from Equifax or outsource locations
Recommend changes or additions to existing consumer service policies, practices, or procedures
Accurately document details of accessing consumer files and completing consumer's request
Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction
Resolves customer issues and answers questions to ensure a positive customer experience
Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment
Back-up to other Equifax or outsourcing locations in regards to consumer contacts
Pay is $21.50 an hour the Work Hours are Monday - Friday from 9:00a-6:00p
Additional Qualifications/Responsibilities
What experience you need
High school diploma, GED or equivalent required
2-3 Experience supporting customers via phone, online, chat or in-person
Available to attend 6 weeks of training on a fixed schedule
Ability to be dependable for work schedule, and work on-site 5 days a we
What could set you apart
Passion for serving customers and taking ownership of the customer experience
Attention to detail and ability to be vigilant with customer privacy and data security
Ability to solve problems, display empathy and easily build rapport with consumers
Emotional intelligence, strong written and verbal communication skills
The ability to demonstrate courtesy and patience to create and maintain positive consumer relations
Effective analytical, problem-solving and comprehension skills
The ability to type efficiently and accurately (minimum 20 WPM)
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Apply