ZipRecruiter

Log In

1

Intake Call Center Jobs (NOW HIRING)

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Position Summary The Call Center Supervisor leads a night-shift intake team responsible for engaging potential clients and supporting case sign-ups. This role manages staffing, call quality, training ...

Vitalsearchgroup

Call Center Manager

Miami, FL

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care ...

Vitalsearchgroup

Call Center Manager

Atlanta, GA

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care ...

Vitalsearchgroup

Call Center Manager

Dallas, TX

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care ...

Vitalsearchgroup

Call Center Manager

Jacksonville, FL

$65K - $85K/hr

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care ...

Vitalsearchgroup

Call Center Manager

Houston, TX

$65K - $85K/hr

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care ...

RV BEHAVIORAL LLC

Call Center Specialist PRN

Smyrna, GA · On-site

$22/hr

JOIN OUR TEAM AS AN INTAKE CALL SPECIALIST! (PRN) The A&R (Intake) Call Specialist answers incoming calls, faxes, and referrals to the Access Center. Determining the needs of callers/referrals and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for ...

Snyder's Auto Salvage

Call Center

Del Valle, TX

$16/hr

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for ...

Sweet James

Client Concierge - (Intake)

Newport Beach, CA · On-site

$23 - $28/hr

If so, we'd love to meet you! We're a rapidly growing Personal Injury Law Firm seeking a Bilingual Intake Call Center Representative to join our high-performing team in Newport Beach . This role is ...

next page

Showing results 1-20

People also search for

All JobsIntake Call Center Jobs

Intake Call Center information

What are the key skills and qualifications needed to thrive as an Intake Call Center Representative, and why are they important?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What are some common challenges faced by Intake Call Center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.

What are Intake Call Center jobs?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

More about Intake Call Center jobs
What cities are hiring for Intake Call Center jobs? Cities with the most Intake Call Center job openings:
What states have the most Intake Call Center jobs? States with the most job openings for Intake Call Center jobs include:
What job categories do people searching Intake Call Center jobs look for? The top searched job categories for Intake Call Center jobs are:
Intake Call Center jobs near you
Practice Manager, Central Intake Call Center

Practice Manager, Central Intake Call Center

Behavioral Health Network, Inc.

Springfield, MA • On-site

$75K - $97.50K/yr

Full-time

Posted 17 days ago

Job description

Practice Manager, Central Intake Call Center
The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN's CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.
The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.
What you will do:
  • Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
  • Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
  • Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
  • Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
  • Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
  • Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
  • Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
  • Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
  • Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
  • Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI's, and contractual requirements of CBHC & BHUC programs.
  • Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
  • Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
  • Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
  • Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
  • Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
  • Works to improve individuals served satisfaction and experience.

What you will bring:
  • Master's Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
  • Minimum 3 years' call center or intake experience.
  • Minimum 2 years' previous supervisory experience required.
  • Minimum 3 years' experience in the mental health/substance use field.
  • Excellent verbal and written communication skills.
  • Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
  • Must have broad knowledge of mental illness.
  • Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
  • Demonstrates willingness and ability to treat challenging and diverse populations.
  • Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year
How do I apply?
If you are interested in this opportunity, please click "Apply for Job" below or visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply!
BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply