ZipRecruiter

Log In

1

Intake Call Center Jobs (NOW HIRING)

NorCal SBDC

Client Intake Specialist

Arcata, CA

$22 - $24/hr

The SBDC Call Center was established in 2019. Its purpose is to centralize the business client screening and intake processing for our SBDC Service Centers located throughout northern California. The ...

Revel Staffing

Call Center Manager

Albuquerque, NM

$68K - $88K/hr

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for ...

Sweet James

Client Concierge - (Intake)

Newport Beach, CA · On-site

$23 - $28/hr

If so, we'd love to meet you! We're a rapidly growing Personal Injury Law Firm seeking a Bilingual Intake Call Center Representative to join our high-performing team in Newport Beach . This role is ...

TopDog Law

Intake Specialist (Guatemala)

$18.25 - $24.25/hr

Previous experience in a legal intake call center or customer service call center preferred * Background in the personal injury legal industry preferred * High school diploma or equivalent required;

Nelson Exteriors

Call Center Manager

Marietta, GA · On-site

Our call center is the front door of the company. Every lead, every appointment, and every ... You own script adherence, lead intake, appointment setting for the in-home sales team, and the ...

Manpower Reno

Election Call Center

Reno, NV · On-site

$16 - $20/hr

... Morning Intake) Monday - Friday 11:00 AM - 9:00 PM (Evening Intake)/ 9:00 AM - 6:00 PM (the ... Call Center * Clerical/Admin Profession * General Office

Dubin Law Group

Legal Intake Specialist

Seattle, WA · Remote

$22 - $25/hr

Medical scheduling, admissions, collections, or call center experience What Success Looks Like: Successful Intake Specialists are responsive, empathetic, organized, and confident on the phone. They ...

next page

Showing results 1-20

All JobsIntake Call Center Jobs

Intake Call Center information

What is an intake call center?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What are the key skills and qualifications needed to thrive as an intake call center representative?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What are some common challenges faced by intake call center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

More about Intake Call Center jobs

What cities are hiring for Intake Call Center jobs?

Cities with the most Intake Call Center job openings:

What states have the most Intake Call Center jobs?

States with the most job openings for Intake Call Center jobs include:

What job categories do people searching Intake Call Center jobs look for?

The top searched job categories for Intake Call Center jobs are:

Intake Call Center jobs near you

Intake Call Center Representative

Seattle, WA

LightHeart Mental Health
See more jobs at LightHeart Mental Healthexternal

$19 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Join us at Lightheart Mental Health, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.

As an Intake Call Center Representative, you'll be an essential part of our administrative support team. You will play a pivotal role in connecting individuals with life-changing behavioral health services.

Key Responsibilities: 

  • Handle inbound calls, conducting initial screenings and assessments to gather vital information.
  • Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
  • Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
  • Maintain accurate documentation of client information and ensure compliance with privacy regulations.
  • Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Qualifications: 

  • High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
  • 1 -2 years of call center or customer service experience, ideally in behavioral health or healthcare.
  • Excellent interpersonal and communication skills, with an ability to show empathy and patience.
  • Familiarity with behavioral health terminology and available community resources.
  • Proficient in using computer systems, including Microsoft Office.

Explore the Advantages of Joining Our Team:

  • Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
  • Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
  • Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
  • Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
  • Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
  • Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Lightheart Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $19 – $22. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.