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Intake Call Center Jobs (NOW HIRING)

Tufts Medical Center

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... intake and resident satisfaction with meals and meal service and enter these into the patient ...

Archer Systems, LLC

Call Center Rep.

Houston, TX · On-site

$15.25 - $19/hr

Our Call Center Agents are often the sole point of contact for our customers, we are interested in ... other intake/census preparation and management. ARCHER enables law firms to focus on their ...

Common Threads

Call Center Manager

Birmingham, AL

$50K - $65K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Oversee the intake, prioritization, and resolution of issues involving attended and unattended ...

New

Archer Systems

Call Center Rep.

Houston, TX · On-site

$15 - $18.75/hr

Our Call Center Agents are often the sole point of contact for our customers, we are interested in ... other intake/census preparation and management. ARCHER enables law firms to focus on their ...

Reciprocity Industries

Operations Manager

Billings, MT · On-site

Direct and manage day-to-day intake call center operations, ensuring consistent customer service and adherence to established performance metrics. * Oversee staffing, scheduling, and assist with ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

... the Intake Supervisor and Deputy Director to align call center operations with in-person service delivery and broader unit goals - Track and report on call center performance, flagging recurring ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

... the Intake Supervisor and Deputy Director to align call center operations with in-person service delivery and broader unit goals - Track and report on call center performance, flagging recurring ...

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All JobsIntake Call Center Jobs

Intake Call Center information

What are the key skills and qualifications needed to thrive as an Intake Call Center Representative, and why are they important?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What are Intake Call Center jobs?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or ownership of a business, and may involve irregular or project-based work schedules.

How can I make 2000 a week working from home?

An Intake Call Center role can potentially pay $2,000 weekly if it involves high-volume inbound or outbound calls, commission-based incentives, or specialized skills like medical or technical support. Achieving this income level typically requires consistent hours, experience, and sometimes additional certifications or training. Many remote call center jobs pay hourly, so working extra shifts or finding roles with performance bonuses can help reach this goal.

What job makes $10,000 a month without a degree?

In an Intake Call Center role, earning $10,000 a month is uncommon without significant experience or specialized skills. Typically, high earnings in call center jobs are associated with sales positions, management, or roles in high-demand industries that may require certifications or advanced training. Most entry-level call center jobs offer lower wages, but commission-based sales roles can sometimes reach higher income levels for top performers.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management may also offer higher compensation, especially with experience and relevant skills in customer service, leadership, or industry-specific knowledge.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

What are some common challenges faced by Intake Call Center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.
More about Intake Call Center jobs
What cities are hiring for Intake Call Center jobs? Cities with the most Intake Call Center job openings:
What job categories do people searching Intake Call Center jobs look for? The top searched job categories for Intake Call Center jobs are:
Intake Call Center jobs near you
New Client Specialist/ Bilingual Intake Agent

New Client Specialist/ Bilingual Intake Agent

The Jeffcoat Firm

Columbia, SC • On-site

$22 - $26/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

New Client Specialist / Intake Agent

At The Jeffcoat Firm, we are dedicated to serving everyday people in crisis. Led by CEO Michael Jeffcoat, our mission is to deliver exceptional legal services across South Carolina with integrity, compassion, and excellence. Our team is composed of ambitious, resilient, and self-motivated professionals who take pride in providing outstanding care to our clients and fostering a supportive work environment.

As a New Client Specialist / Intake Agent, you will serve as the first point of contact for individuals seeking legal help. You will conduct detailed intake interviews in both English and Spanish, gather and document case information, and ensure potential clients feel supported, informed, and confident in their next steps.

This is a hybrid role (50% in-office / 50% remote) that requires professionalism, empathy, attention to detail, and strong communication skills.

Key Responsibilities
  • Answer and manage inbound and outbound calls from potential new clients in English and Spanish
  • Conduct comprehensive intake interviews and accurately gather case details
  • Clearly document all information for attorney and internal review
  • Explain firm processes, expectations, and next steps to callers
  • Enter and maintain accurate client data in the firm's case management system
  • Handle sensitive or emotional conversations with professionalism and empathy
  • Follow established intake scripts, qualification guidelines, and firm procedures
  • Collaborate with attorneys, supervisors, and intake leadership to ensure smooth case flow
Qualifications
  • Fluent in English and Spanish (required)
  • Previous experience in legal intake, call center, customer service, or a related role preferred
  • Strong verbal and written communication skills
  • High attention to detail and excellent organizational skills
  • Ability to work in a fast-paced, performance-driven environment
  • Professional, reliable, and punctual
  • Comfortable working both in-office and remotely as part of a hybrid schedule

Why you'll love it here:

  • $22 - $26 per hour, depending on experience.
  • Enjoy a comprehensive benefits package including medical, dental, and vision coverage. Take advantage of parental leave & a 401k plan with an employer contribution.
  • Recharge with our generous vacation policy, including 12 paid holidays.
  • Our Firm believes in making our community a better place and paying all successes forward. We offer 8 hours of volunteer time off per quarter to support causes you're passionate about.
  • We provide supportive leadership, expect accountability and transparency, and focus on outreach.
  • Ongoing training and development to help advance your career.

Requirements:

  • 8:30 AM—5:30 PM Monday – Friday
  • In office, Columbia, SC (Hybrid role)
  • First month of training will be in the office (1333 Main St, Columbia, SC)

The Jeffcoat Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact Talent Acquisitions at hiring@thejeffcoatfirm.com.

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