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Intake Call Center Jobs (NOW HIRING)

Paul Davis Restoration of SEWI

Intake Specialist

Waukesha, WI · On-site

$17.75 - $23.75/hr

Takes ownership and follows through Preferred Experience * 2+ years in customer service, administration, dispatch, intake, call center, or office support * Experience with high-volume phone calls and ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... Experience: Prior intake, assessment, admission and crisis intervention experience with a ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Use VIP intake form for new patients and scan, upload to document center daily Administrative ... Call Center Team member is expected to have previous experience in a customer support role ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... Experience: Prior intake, assessment, admission and crisis intervention experience with a ...

Apexchat

Full Time Call Center Agent

San Ramon, CA

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake ...

Tufts Medicine

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... intake and resident satisfaction with meals and meal service and enter these into the patient ...

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Use VIP intake form for new patients and scan, upload to document center daily Administrative ... Call Center Team member is expected to have previous experience in a customer support role ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... intake and resident satisfaction with meals and meal service and enter these into the patient ...

Dental Care Group of Aventura LLC

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Use VIP intake form for new patients and scan, upload to document center daily Administrative ... Call Center Team member is expected to have previous experience in a customer support role ...

Acentra Health, LLC

Call Center Representative

Cheyenne, WY · On-site

$15 - $18.50/hr

Responsibilities also include the administration of intake documentation into the appropriate ... Escalate calls to Call Center Lead when necessary * Read, understand, and adhere to all corporate ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Use VIP intake form for new patients and scan, upload to document center daily Administrative ... Call Center Team member is expected to have previous experience in a customer support role ...

Summit BHC

Intake RN- Call Center

Raleigh, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: PURPOSE STATEMENT: The Intake RN performs the daily operations of patient intake and/or admissions ...

Summit BHC

Intake RN- Call Center

Garner, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: PURPOSE STATEMENT: The Intake RN performs the daily operations of patient intake and/or admissions ...

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All JobsIntake Call Center Jobs

Intake Call Center information

What are the key skills and qualifications needed to thrive as an Intake Call Center Representative, and why are they important?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What are Intake Call Center jobs?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

What are some common challenges faced by Intake Call Center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.
More about Intake Call Center jobs
What cities are hiring for Intake Call Center jobs? Cities with the most Intake Call Center job openings:
What job categories do people searching Intake Call Center jobs look for? The top searched job categories for Intake Call Center jobs are:
Intake Call Center jobs near you

Intake Specialist

Paul Davis Restoration of SEWI

Waukesha, WI • On-site

$17.75 - $23.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Description

The first conversation can change everything.


When someone's home or business has been damaged by water, fire, storms, or other disasters, they're often having one of the most stressful days of their life.


As an Intake Specialist, you'll be one of the first people they speak with.

You'll gather critical information, calm anxious customers, coordinate with our operations teams, and ensure every job starts accurately and quickly. Your attention to detail and sense of urgency directly impact our ability to help families and businesses recover.


If you're highly organized, enjoy multitasking, and thrive in a fast-moving environment where every day is different, we'd love to meet you.


Why Paul Davis?

Paul Davis is the largest Paul Davis franchise in the country, serving communities throughout Eastern Wisconsin and Northern Illinois. We're committed to excellence, teamwork, and providing an exceptional experience for every customer we serve.

We believe the best people deserve the best workplace.


What You'll Do
  • Receive and process new restoration job assignments 
  • Gather customer, insurance, and property information accurately 
  • Create new jobs in multiple software systems 
  • Route emergency losses to the appropriate branch and team 
  • Answer incoming calls and emails with professionalism and empathy 
  • Communicate with customers, insurance carriers, property managers, and internal teams 
  • Maintain accurate documentation and update job information as projects evolve 
  • Help ensure every restoration project starts smoothly and efficiently 
We're Looking For Someone Who...
  • Loves staying organized
  • Enjoys helping people during difficult situations
  • Learns new technology quickly
  • Can juggle multiple priorities without losing attention to detail
  • Communicates professionally with customers and teammates
  • Takes ownership and follows through



Preferred Experience
  • 2+ years in customer service, administration, dispatch, intake, call center, or office support 
  • Experience with high-volume phone calls and data entry 
  • Comfortable working across multiple computer systems at the same time 
  • Restoration, construction, insurance, or service industry experience is a plus-but not required 
What You'll Love About This Role
  • Every day brings something new 
  • You'll make a real difference for customers during challenging times 
  • Work with a supportive team that values collaboration 
  • Opportunity to learn the restoration industry and grow your career 
  • Stable, full-time position with an industry leader 
Benefits
  • Competitive pay 
  • Health, Dental & Vision Insurance 
  • Paid Time Off 
  • 401(k) with Company Match 
  • Ongoing Training & Career Development 
  • Supportive Team Environment 
Ready to Make an Impact?

If you're someone who enjoys solving problems, keeping things organized, and helping people when they need it most, we'd love to hear from you.

Apply today and become part of a team that's restoring property-and restoring lives.

Requirements

Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.    

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