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Intake Call Center Jobs (NOW HIRING)

Allen Allen Allen & Allen

Intake Specialist

Fredericksburg, VA · On-site

$16.50 - $22.25/hr

The Intake Specialist's primary function is to provide outstanding client service while handling ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

Allen Allen Allen & Allen

Intake Specialist

Richmond, VA

$17.50 - $23.50/hr

The Intake Specialist is a full time, non-exempt level position reporting to the New Case Group ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

Allen Allen Allen & Allen

Intake Specialist

Richmond, VA · On-site

$17.75 - $23.50/hr

The Intake Specialist's primary function is to provide outstanding client service while handling ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

Allen, Allen, Allen & Allen

Intake Specialist

Richmond, VA

$17.50 - $23.50/hr

The Intake Specialist is a full time, non-exempt level position reporting to the New Case Group ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

844Spartan Law

Intake Specialist

Sandy Springs, GA · On-site

$50K - $60K/yr

A) 9:00 AM - 6:00 PM B) 10:00 AM - 7:00 PM * 2+ years of customer service, client intake, call center, or legal support experience (personal injury experience preferred but not required). * Excellent ...

Allen Allen Allen & Allen

Intake Specialist

Richmond, VA · On-site

$17.75 - $23.50/hr

The Intake Specialist is a full time, non-exempt level position reporting to the New Case Group ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

Ortho Bethesda

Call Center Representative

Bethesda, MD · On-site

$19.84 - $21.52/hr

Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well ... Direct patient on how to use intake system for New Patient intake forms prior to appointment

OrthoBethesda

Call Center Representative

Bethesda, MD · On-site

$19.84 - $21.52/hr

Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well ... Direct patient on how to use intake system for New Patient intake forms prior to appointment

Allen Allen Allen & Allen

Intake Specialist

Fredericksburg, VA · On-site

$16.50 - $22.25/hr

The Intake Specialist is a full time, non-exempt level position reporting to the New Case Group ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

Ortho Bethesda

Call Center Representative

Bethesda, MD · On-site

$19.84 - $21.52/hr

Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well ... Direct patient on how to use intake system for New Patient intake forms prior to appointment

Archer Systems, LLC

Call Center Rep.

Austin, TX

$15.75 - $19.75/hr

Call Center Rep. We are looking for friendly, attentive and hard-working Call Center Agents to join ... other intake/census preparation and management. ARCHER enables law firms to focus on their ...

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Intake Call Center information

What are the key skills and qualifications needed to thrive as an Intake Call Center Representative, and why are they important?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What are some common challenges faced by Intake Call Center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.

What are Intake Call Center jobs?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

More about Intake Call Center jobs
What cities are hiring for Intake Call Center jobs? Cities with the most Intake Call Center job openings:
What states have the most Intake Call Center jobs? States with the most job openings for Intake Call Center jobs include:
What job categories do people searching Intake Call Center jobs look for? The top searched job categories for Intake Call Center jobs are:
Intake Call Center jobs near you
Call Center Agent / DCS Intake Specialist

Call Center Agent / DCS Intake Specialist

Expert Technology Services

Phoenix, AZ • On-site

$17.50 - $23.50/hr

Contractor

Posted 24 days ago

Job description

Call Center Agent (DCS Intake Specialist)

 Phoenix, AZ (Onsite)
 Full-Time | 40 Hours/Week | Multiple Shifts

Position Overview

We are seeking an experienced Call Center Agent / DCS Intake Specialist to support the Arizona Department of Child Safety (AZDCS) within the Support Services division. This role is critical in responding to reports of alleged child abuse and neglect, requiring strong communication skills, sound judgment, and the ability to handle emotionally sensitive situations in a fast-paced call center environment.

Key Responsibilities
  • Receive and process incoming calls and written reports regarding alleged child abuse and neglect
  • Screen concerns and determine if cases meet statutory criteria for investigation
  • Conduct detailed phone interviews, gather information, and perform research
  • Prepare clear, accurate, and professional case narratives
  • Complete high-volume, detailed data entry in internal systems
  • Respond to the public professionally, without bias or judgment
  • Cross-report cases to law enforcement and other agencies as required
  • Handle non-abuse related inquiries and correspondence
  • Adhere strictly to assigned shifts, schedules, and productivity requirements
  • Complete all documentation and case processing before end of shift
Required Qualifications
  • Bachelor’s or Master’s degree in Social Services, Behavioral Health, or a related field
  • At least 1 year of experience in call center, social services, or paralegal environments
  • Typing speed of 45+ words per minute
  • Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Teams) and call center tools
  • Ability to work onsite in Phoenix, AZ
Preferred Qualifications
  • Knowledge of federal and state child protection laws
  • Understanding of child development and family dynamics
  • Experience identifying abuse/neglect indicators
  • Ability to make accurate, time-sensitive decisions independently
Key Skills & Competencies
  • Strong active listening and communication skills
  • Critical thinking and decision-making under pressure
  • Emotional resilience in high-stress situations
  • Cultural sensitivity and professionalism
  • Ability to multitask (interviewing while documenting)
  • Conflict resolution and de-escalation skills
Work Environment & Schedule
  • Onsite role in a fast-paced call center setting
  • Must be comfortable handling sensitive and emotionally challenging cases
  • Shifts include evenings, weekends, and holidays as needed
  • Available shifts (example):
    • Thursday–Monday | 12:30 PM – 9:00 PM
    • Thursday–Monday | 1:00 PM – 9:30 PM
Additional Requirements
  • Local candidates only (Phoenix, AZ area)
  • Must be available for in-person interviews within 1 week of posting close
  • Must be able to start within 2 weeks of offer
  • Background check and drug screening required (HireRight)
  • Ability to obtain and maintain required security clearance
Assignment Details
  • Start Date: ASAP (based on onboarding completion)
  • Duration: Through June 30, 2026
  • Employment Type: Staff Augmentation (Contract)