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Intake Call Center Jobs (NOW HIRING)

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Help Desk & Client Support (Tier 1 / Tier 2) * Oversee intake, triage, and resolution of Tier 1 ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Help Desk & Client Support (Tier 1 / Tier 2) * Oversee intake, triage, and resolution of Tier 1 ...

844Spartan Law

Intake Specialist

Sandy Springs, GA · On-site

$50K - $60K/yr

A) 9:00 AM - 6:00 PM B) 10:00 AM - 7:00 PM * 2+ years of customer service, client intake, call center, or legal support experience (personal injury experience preferred but not required). * Excellent ...

Robert Half

Call Center Specialist

Las Vegas, NV · On-site

$20 - $21/hr

... details accurate from intake through post-order follow-up. The ideal candidate is organized ... in customer service, call center support, or order processing within a fast-paced business ...

Allen Allen Allen & Allen

Intake Specialist

Fredericksburg, VA · On-site

$16.50 - $22.25/hr

The Intake Specialist is a full time, non-exempt level position reporting to the New Case Group ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Oversee the intake, prioritization, and resolution of issues involving attended and unattended ...

Common Threads

Call Center Manager

Birmingham, AL

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Oversee the intake, prioritization, and resolution of issues involving attended and unattended ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

... the Intake Supervisor and Deputy Director to align call center operations with in-person service delivery and broader unit goals - Track and report on call center performance, flagging recurring ...

Wilshire Law Firm

Call Center Representative

Los Angeles, CA

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Work with the firms intake management team to determine viability of potential cases. * Be a closer ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

$70K - $80K/yr

... the Intake Supervisor and Deputy Director to align call center operations with in-person service delivery and broader unit goals -Track and report on call center performance, flagging recurring ...

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt ... Intake accurate detailed reports on sightings and leads, on missing children including child ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

... the Intake Supervisor and Deputy Director to align call center operations with in-person service delivery and broader unit goals - Track and report on call center performance, flagging recurring ...

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All JobsIntake Call Center Jobs

Intake Call Center information

What are the key skills and qualifications needed to thrive as an Intake Call Center Representative, and why are they important?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What are Intake Call Center jobs?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

What are some common challenges faced by Intake Call Center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.
More about Intake Call Center jobs
What cities are hiring for Intake Call Center jobs? Cities with the most Intake Call Center job openings:
What job categories do people searching Intake Call Center jobs look for? The top searched job categories for Intake Call Center jobs are:
Intake Call Center jobs near you

Call Center Supervisor

Modaxo - Elovate

El Paso, TX • On-site

Full-time

Posted 29 days ago

Job description

Job Summary:
Please enter your job advertisement. If you are using Workday recruitment this is what will be published on the website above the job description. This cannot be formatted with bullet points etc. so please use reader friendly paragraphs.
Job Description:
JOB DESCRIPTION
Call Center Supervisor
Department
Operations / Customer Support
Reports To
VP, Operations
Location
El Paso, TX
Travel
Minimal
FLSA Status
Exempt (Salaried)
Role Summary
The Call Center Supervisor supports the daily operation of Elovate's centralized call center and client help desk. This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or systemic issues to Call Center Management.
Responsibilities
Call Center Operations
  • Supervise the day-to-day activities of Call Center Associates and Help Desk staff to ensure consistent, high-quality service delivery.
  • Monitor real-time queues, call volumes, and ticket flow to support SLA attainment.
  • Support schedule adherence and notify management of coverage risks or volume anomalies.
  • Enforce established standard operating procedures and escalation paths.
  • Act as a first-level escalation point for complex or sensitive customer and client contacts.
  • Ensure team compliance with client contracts, program requirements, and applicable regulations.
Help Desk & Client Support (Tier 1 / Tier 2)
  • Oversee intake, triage, and resolution of Tier 1 support requests.
  • Ensure Tier 2 issues are clearly documented and escalated per defined procedures.
  • Track ticket status and aging, following up to prevent SLA breaches.
  • Coordinate with internal teams (Product, Operations, Field Service) to support timely resolution of client issues.
  • Communicate status updates to management on high-priority or at-risk issues.
Team Supervision & Coaching
  • Provide daily guidance, support, and direction to assigned associates.
  • Conduct routine coaching, side-by-sides, and quality feedback sessions.
  • Reinforce performance expectations tied to SLAs, quality standards, and productivity goals.
  • Assist with onboarding and training of new hires.
  • Escalate performance, attendance, or conduct concerns to management and HR as needed.
Quality Assurance & Performance Monitoring
  • Participate in call, ticket, and interaction quality reviews.
  • Identify individual performance gaps and recommend coaching actions.
  • Ensure associates follow quality and documentation standards consistently.
  • Support calibration efforts and adoption of quality initiatives.
Reporting & Communication
  • Participate in call, ticket, and interaction quality reviews.
  • Identify individual performance gaps and recommend coaching actions.
  • Contribute to supplying call center and help desk performance analysis reports.
  • Surface customer concerns, staffing concerns, or SLA threats early and propose solutions.
  • Provide operational updates to Call Center Management, including volume trends, staffing, issues, and escalations.
  • Document notable incidents, client concerns, or repeat issues.
  • Contribute to operational discussions with data and frontline insights.
Continuous Improvement
  • Contribute to cross-functional initiatives that improve customer and client experience.
  • Contribute and provide feedback to ensure onboarding and learning programs keep pace with growth.
  • Identify recurring issues or workflow inefficiencies and recommend improvements.
  • Support and contribute to rollout of new processes, tools, or program requirements.
  • Reinforce adoption of best practices and procedural updates with the team.

Requirements
  • 2-4 years of experience in a call center or customer support environment.
  • Prior experience in a lead, senior associate, or supervisory role preferred.
  • Strong working knowledge of call center metrics, SLAs, and quality standards.
  • Demonstrated coaching and people-leadership skills.
  • Ability to manage multiple priorities in a fast-paced, performance-driven environment.
  • Proficiency with call center platforms, CRM/ticketing systems, and Microsoft Office.
  • Strong communication, documentation, and problem-solving skills.

Nice to Haves
  • Experience supervising Tier 1-2 support teams or customer help desks.
  • Exposure to government services, public sector programs, compliance-driven environments, or automated traffic enforcement.
  • Familiarity with escalation frameworks and incident management.
  • Experience supporting multi-program or multi-site operations.
  • Familiarity with citation management systems or payment processing platforms.

AI & Technology
Elovate actively embraces AI tools to improve operations and service delivery and encourages the responsible use of AI tools to support daily operations and service quality.
  • Utilize AI-enabled tools for interaction review, documentation assistance, and performance insights as directed.
  • Reinforce team adherence to AI usage standards and escalation guidelines.
  • Provide feedback to management on AI tools' effectiveness and improvement opportunities.
  • Provide feedback to management on AI Tools' effectiveness and improvement opportunities.

About Elovate
Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions - covering speed, red light, school zone, and work zone safety - designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.
Worker Type:
Regular
Number of Openings Available:
1

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