ZipRecruiter

Log In

1

Intake Call Center Jobs (NOW HIRING)

Bush & Bush Law Group

Legal Intake Specialist

Euless, TX

$16.50 - $22/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Bush & Bush Law Group

Legal Intake Specialist

Irving, TX · On-site

$16.50 - $22/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Bush & Bush Law Group

Legal Intake Specialist

Grapevine, TX · On-site

$16.50 - $22/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Bush & Bush Law Group

Legal Intake Specialist

Irving, TX · On-site

$16.50 - $22/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Bush & Bush Law Group

Legal Intake Specialist

Irving, TX · On-site

$16.50 - $22/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Bush & Bush Law Group

Legal Intake Specialist

Irving, TX · On-site

$17 - $22.75/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Bush & Bush Law Group

Legal Intake Specialist

Irving, TX · On-site

$17 - $22.75/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Bush & Bush Law Group

Legal Intake Specialist

Irving, TX · On-site

$16.50 - $22/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Bush & Bush Law Group

Legal Intake Specialist

Irving, TX · On-site

$16.50 - $22/hr

Previous experience in a legal office, call center, customer service, or intake role preferred * Excellent verbal and written communication skills * Strong organizational and multitasking abilities

Merlin Law Group

Client Intake Specialist

Los Angeles, CA · Remote

$19.25 - $25.50/hr

Experience in customer service, intake, call center, or legal support preferred * CRM experience (like HubSpot) is a plus Why Join Us * Flexible scheduling options (including evenings and weekends)

Dubin Law Group

Be Seen First

Legal Intake Specialist

Seattle, WA · On-site

$22 - $25/hr

Follow established intake workflows and documentation standards What We're Looking For: * 1-3 years of experience in legal intake, call center, high-volume phone support. * Experience handling a high ...

OncoHealth

Call Center Supervisor

Lead, coach, and develop a team of Phone Intake specialists, including onboarding, training, and ... Experience with call center platforms, case management systems, and workforce management tools ...

Five Star Tax Resolution

Be Seen First

Intake Specialist - Tax Resolution

Costa Mesa, CA · On-site

$20 - $21/hr

Previous experience in customer service, intake, call center, sales support, tax resolution, financial services, or a related field preferred * Strong verbal and written communication skills

New

previous pagenext page

Showing results 21-40

All JobsIntake Call Center Jobs

Intake Call Center information

What are the key skills and qualifications needed to thrive as an intake call center representative?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What is an intake call center?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

What are some common challenges faced by intake call center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.
More about Intake Call Center jobs
What cities are hiring for Intake Call Center jobs? Cities with the most Intake Call Center job openings:
What states have the most Intake Call Center jobs? States with the most job openings for Intake Call Center jobs include:
What job categories do people searching Intake Call Center jobs look for? The top searched job categories for Intake Call Center jobs are:
Intake Call Center jobs near you

Call Center Director - Behavioral Health (Hospital Intake)

Communicarehealth

Blue Ash, OH • On-site

$36K - $41K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242


Call Center Director - Behavioral Health (Hospital Intake)

Position Title: Call Center Director - Behavioral Health

Department: Call Center

Status: Exempt

Position Summary

The Call Center Director - Behavioral Health is responsible for overseeing call center operations supporting inpatient and outpatient behavioral health services. This role ensures efficient intake, scheduling, and patient access to hospital-based care while delivering a high-quality patient experience.

Key Responsibilities

  • Oversee call center operations supporting behavioral health hospital admissions and scheduling
  • Manage intake processes for mental health services, ensuring proper level-of-care placement
  • Monitor KPIs including call volume, response times, patient access, and scheduling outcomes
  • Lead hiring, training, and development of call center supervisors and staff
  • Ensure staff are trained on behavioral health intake assessments, crisis calls, and patient engagement
  • Collaborate with hospital leadership and clinical teams to align admissions with bed availability and program capacity
  • Ensure compliance with HIPAA and hospital regulatory standards
  • Implement call center technologies and workflow improvements
  • Develop intake scripts, triage protocols, and standard operating procedures
  • Analyze call data to improve efficiency and patient access
  • Oversee crisis call handling and ensure proper escalation for individuals in need of immediate care

Qualifications

  • Bachelor's degree in Healthcare Administration, Business, or related field preferred
  • 3+ years of call center leadership experience preferred.
  • Experience in behavioral health, hospital intake, or healthcare access strongly preferred
  • Knowledge of mental health services and level-of-care criteria preferred
  • Strong leadership, communication, and organizational skills
  • Ability to manage high-volume, fast-paced environments

About Us

We are a leading behavioral health hospital organization dedicated to providing high-quality mental health and substance use disorder treatment services across multiple levels of care. Our facilities are designed to deliver safe, compassionate, and clinically effective treatment for individuals in need of acute and ongoing behavioral health support.

Our team is committed to improving access to care and ensuring every patient receives timely, appropriate services in a supportive environment. We partner closely with clinical, operational, and community stakeholders to deliver coordinated care that promotes recovery and long-term wellness.

We operate with a strong focus on patient experience, service excellence, and measurable outcomes. Through our call centers and admissions teams, we play a critical role in connecting individuals and families to the care they need-when they need it most.

At our core, we value:

  • Compassionate Care - Treating every patient with dignity and respect
  • Access & Responsiveness - Ensuring timely entry into appropriate levels of care
  • Clinical Excellence - Delivering evidence-based, outcome-driven treatment
  • Teamwork - Collaborating across departments to support patient success
  • Accountability - Maintaining high standards in service, compliance, and performance

Join a mission-driven organization where your work directly impacts patients, families, and communities every day.

Perks with us!

  • Medical Packages with Rx
  • Flexible Spending Accounts (FSA)
  • Dependent Care Spending Accounts
  • Dental Care Program
  • Vision Plan
  • Life Insurance Options
  • Accidental Insurances
  • Paid Time Off + Paid Holidays
  • Employee Assistance Programs
  • 401k with a Company Match

Education + Leadership Development

  • Up to $15,000 in Tuition Reimbursements
  • Student Loan Forgiveness Programs

Our overall mission is to Inspire Hope, Restore Peace of Mind and Heal Lives.

Apply