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Intake Call Center Jobs in Seattle, WA (NOW HIRING)

Dubin Law Group

Be Seen First

Legal Intake Specialist

Seattle, WA · On-site

$22 - $25/hr

Follow established intake workflows and documentation standards What We're Looking For: * 1-3 years of experience in legal intake, call center, high-volume phone support. * Experience handling a high ...

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

... paced call center environment. Key Responsibilities * Serve as the primary point of contact for ... Manage roadside assistance cases from initial intake through resolution, including service ...

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

... paced call center environment. Key Responsibilities * Serve as the primary point of contact for ... Manage roadside assistance cases from initial intake through resolution, including service ...

SOS International LLC

Call Agent

Seattle, WA · On-site

$17 - $22.50/hr

Call Agents perform the call center supported registration process, provide applicable referrals ... Complete Customer Registration Intake Training (two consecutive 8-hour sessions) * When Scheduled ...

Crisis Connections

Intake Specialist

Seattle, WA · On-site

$25.50/hr

Intake Specialist Part-time Schedule: Full Time, 37.50 hours/week Location: Fully Remote, must be ... Previous experience working or volunteering in a call center responding to those in underserved ...

Crisis Connections

Intake Specialist

Seattle, WA · On-site +1

$25.50/hr

Intake Specialist Part-time Schedule: Full Time, 37.50 hours/week Location: Fully Remote, must be ... Previous experience working or volunteering in a call center responding to those in underserved ...

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All JobsIntake Call Center JobsIntake Call Center Jobs in Seattle, WA

Intake Call Center information

What are the key skills and qualifications needed to thrive as an intake call center representative?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What is an intake call center?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

What are some common challenges faced by intake call center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.
What are popular job titles related to Intake Call Center jobs in Seattle, WA? For Intake Call Center jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Intake Call Center jobs in Seattle, WA look for? The top searched job categories for Intake Call Center jobs in Seattle, WA are:
Intake Call Center jobs near you
Infographic showing various Intake Call Center job openings in Seattle, WA as of July 2026, with employment types broken down into 6% As Needed, 88% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution.

Intake Call Center Representative

LightHeart Mental Health

Seattle, WA

$19 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Join us at Lightheart Mental Health, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.

As an Intake Call Center Representative, you'll be an essential part of our administrative support team. You will play a pivotal role in connecting individuals with life-changing behavioral health services.

Key Responsibilities: 

  • Handle inbound calls, conducting initial screenings and assessments to gather vital information.
  • Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
  • Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
  • Maintain accurate documentation of client information and ensure compliance with privacy regulations.
  • Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Qualifications: 

  • High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
  • 1 -2 years of call center or customer service experience, ideally in behavioral health or healthcare.
  • Excellent interpersonal and communication skills, with an ability to show empathy and patience.
  • Familiarity with behavioral health terminology and available community resources.
  • Proficient in using computer systems, including Microsoft Office.

Explore the Advantages of Joining Our Team:

  • Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
  • Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
  • Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
  • Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
  • Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
  • Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Lightheart Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $19 – $22. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.