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Intake Call Center Jobs in Chicago, IL (NOW HIRING)

AdaptHealth, LLC

Intake Specialist

Elmhurst, IL

$18 - $23/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AdaptHealth LLC

Intake Specialist

Elmhurst, IL · On-site

$21 - $23/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AdaptHealth, LLC

Intake Specialist

Elmhurst, IL

$21 - $23/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AdaptHealth LLC

Intake Specialist

Elmhurst, IL · On-site +1

$18 - $23/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AdaptHealth

Intake Specialist

Elmhurst, IL · On-site

$21 - $23/hr

Intake Specialist Opportunity - Apply Today! At AdaptHealth we offer full-service home medical ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

KACE

Complaint Intake/Triage Analyst

Chicago, IL · On-site

$50K/yr

Title:Complaint Intake/Triage Analyst Location: Chicago, IL Security Clearance: Public Trust ... Supports USPIS National Call Center Database administrators by reporting system issues, CAT testing ...

KACE

Complaint Intake/Triage Analyst

Chicago, IL · On-site

$50K/yr

Complaint Intake/Triage Analyst Location: Chicago, IL Security Clearance: Public Trust Schedule ... Supports USPIS National Call Center Database administrators by reporting system issues, CAT testing ...

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All JobsIntake Call Center JobsIntake Call Center Jobs in Chicago, IL

Intake Call Center information

What is an intake call center?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What are the key skills and qualifications needed to thrive as an intake call center representative?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What are some common challenges faced by intake call center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

What are popular job titles related to Intake Call Center jobs in Chicago, IL?

For Intake Call Center jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Intake Call Center jobs in Chicago, IL look for?

The top searched job categories for Intake Call Center jobs in Chicago, IL are:

Intake Call Center jobs near you

Comm. Outreach - Call Center Representative

South Holland, IL • On-site

Thornton Township
Public Administration • 501 - 1,000 employees
Learn more about Thornton Townshipexternal

$14.75 - $18.50/hr

Other

Posted 15 days ago

Job description

Community Outreach & Engagement – Call Center Representative

Location: Township of Thornton Reports To: Community Engagement Supervisor or Department Director Employment Type: Part-Time | On-site

Position Summary

The Community Outreach & Engagement Call Center Representative serves as a first point of contact for residents calling into the Township of Thornton. This role is responsible for answering inquiries, providing information about township services, assisting with program registrations, and conducting outreach to ensure residents are aware of and connected to available resources. The representative plays a key role in creating a responsive, supportive, and informed experience for all callers.

Key Responsibilities
  • Answer incoming phone calls promptly and professionally, providing accurate information about township services, programs, and events.
  • Make outbound calls to residents for wellness checks, event reminders, program follow-ups, or outreach campaigns.
  • Register residents for township events, services, and programs using designated software or intake forms.
  • Assist with updating resident contact information and maintaining accurate call logs and records.
  • Escalate urgent concerns or service requests to appropriate departments or supervisors.
  • Collaborate with department staff to stay informed about program updates, service changes, or community initiatives.
  • Support communication efforts during township-wide events or public announcements.
  • Provide exceptional customer service with empathy, respect, and cultural sensitivity.
Qualifications
  • High school diploma or equivalent required; some college or customer service training preferred.
  • 1–2 years of experience in a call center, customer service, or community outreach role.
  • Excellent verbal communication skills and phone etiquette.
  • Basic computer proficiency and ability to learn call logging or scheduling software.
  • Strong organizational skills and attention to detail.
  • Friendly, calm, and helpful demeanor, especially when working with seniors or residents in need.
  • Bilingual skills a plus (Spanish or other languages commonly spoken in the community).
Work Environment
  • Primarily office-based in a professional, team-oriented setting.
  • May include occasional support at public events or outreach drives.
  • Requires regular phone use, data entry, and interaction with township residents.

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