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Liberty University Call Center Jobs (NOW HIRING)

Liberty

Event Coordinator

Lynchburg, VA · On-site

... Liberty Mountain Conference Center, and Weddings @ LU programming. * Remain abreast of all events held on Liberty University campus. * Strictly adheres to Liberty University policies, representing ...

Liberty

Club Sports Customer Service Staff

Lynchburg, VA · On-site

$14 - $19.50/hr

Work effectively as a team member while embracing and promoting Liberty University's mission. Front ... Answer incoming calls for the LaHaye Ice Center and Club Sports. * Provideaccurateinformation ...

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Liberty University Call Center information

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How much do liberty university call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for liberty university call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative at Liberty University?

To thrive as a Call Center Representative at Liberty University, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and university-specific databases is typically required. Excellent listening skills, patience, and a customer-focused attitude help representatives build rapport and resolve inquiries efficiently. These skills are crucial for providing accurate information, ensuring student satisfaction, and supporting the university's reputation.

What are the most common challenges faced by call center representatives at Liberty University, and how can new hires prepare for them?

One of the main challenges for call center representatives at Liberty University is managing a high volume of inquiries while maintaining a positive and helpful attitude. New hires may need to quickly adapt to handling diverse questions from students, parents, and faculty, often under time pressure. Familiarizing yourself with university policies, resources, and communication systems can help you respond confidently and efficiently. Additionally, strong organizational and multitasking skills are essential for balancing multiple conversations and follow-ups throughout the day.

What is the difference between Liberty University Call Center vs Liberty University Customer Service Representative?

AspectLiberty University Call CenterLiberty University Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, inbound/outbound callsOffice environment, assisting students and staff
Employer & Industry UsageLiberty University, education sectorLiberty University, education sector
Common Search/ComparisonLiberty University Call Center vs Customer Service Representative

The Liberty University Call Center primarily involves handling inbound and outbound calls within a call center environment, focusing on communication and technical skills. In contrast, the Liberty University Customer Service Representative role emphasizes direct assistance to students and staff, often involving in-person or email communication. Both roles support the university's operations but differ in daily tasks and work settings.

How to get hired at Liberty University Call Center?

To get hired at the Liberty University Call Center, applicants should submit an online application through the university's careers page, demonstrate strong communication skills, and be prepared for a possible interview. Prior experience in customer service or call center environments can be advantageous. Flexibility with scheduling and familiarity with basic computer tools are also helpful for the role.

What is a Liberty University call center representative?

A Liberty University Call Center representative is a staff member who assists current and prospective students, parents, and alumni by answering questions and providing information about university services, admissions, financial aid, and other resources. They typically handle phone calls, emails, and chat inquiries, guiding callers through processes and resolving issues efficiently. Representatives are trained to provide excellent customer service and ensure that individuals receive accurate and timely assistance regarding Liberty University's offerings.
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What cities are hiring for Liberty University Call Center jobs? Cities with the most Liberty University Call Center job openings:
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Liberty University Call Center jobs near you
Infographic showing various Liberty University Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operations Manager

Integrated Resources INC

Ewing Township, NJ

Full-time

Re-posted 17 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Position: Call center Operations Manager 

Duration: Full-time + Benefits+ Bonus 

Location: Ewing, NJ 

Direct client: Immediate interview 

Monthly Expectations: 2 weeks in Ewing, 1 week in Newark, approximately 1 week in Chicago." (Travel expenses will be reimbursed)

Job Summary: This position will have direct accountability for the Call Center Workforce Management team. Manager will ensure that we provide high levels of service by leading the long term and short term staffing models and monitoring daily call center activities. This position is at the primary owner/liaison between call center operation and systems to ensure systems run effectively and that projects are implemented as expected. Another key focus for this position is to lead all call quality initiatives including the improvement of first contact resolution and repeat call rates. The position reports directly to the Senior Director of Shared Services.

Responsibilities:

Responsible for the management of 8-12 FTE's.

Ensure the most efficient/timely workforce coverage for call volumes applying queuing theory.

Forecast and Plan for call volumes and capacity models by type and team (internal and external partners).

Drive to achieve world class call metrics (Average Speed of Answer, Average Handle Time, First Call Resolution, Top Level Quality, etc.)

Lead the team on key telephony/customer service projects.

Lead operational support for key telephony system issues (like IVR, AVAYA, Verint).

Develop strategic planning for key corporate initiatives (like Healthcare Reform).

Develop daily, weekly and monthly call reports that are utilized by front line agents up through senior leadership.

Develop telephony reporting processes that provide accurate and timely information and analysis.

Lead the call center quality improvement initiatives that include raising first contract resolution and lowering customer repeat call rate.

Education/Experience:

Requires a Bachelor's Degree from an accredited college or university.

Call Center Support Experience minimum of 5 years.

Leadership Experience minimum of 5 years.

Advanced Microsoft Excel Skills.

Healthcare Experience a plus.

Skills and Abilities:

Experience with Electronic Call Center Workforce Management Systems such as: 

o Avaya Centervue

o Avaya CMS

o Verint WFO Suite


Understanding Call Center Queuing Theory



Additional Information


  Thanks & Regards,

 Nagesh 

732-429-1641 





Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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