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Liberty University Call Center Jobs (NOW HIRING)

Liberty University

Event Coordinator

Lynchburg, VA · On-site

... Liberty Mountain Conference Center, and Weddings @ LU programming. * Remain abreast of all events held on Liberty University campus. * Strictly adheres to Liberty University policies, representing ...

Penn State University

Call Center Representative

$36K - $53K/yr

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with ... The call center is responsible for educating the public about spotted lanternflies, receiving ...

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Liberty University Call Center information

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How much do liberty university call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for liberty university call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Liberty University call center representative?

A Liberty University Call Center representative is a staff member who assists current and prospective students, parents, and alumni by answering questions and providing information about university services, admissions, financial aid, and other resources. They typically handle phone calls, emails, and chat inquiries, guiding callers through processes and resolving issues efficiently. Representatives are trained to provide excellent customer service and ensure that individuals receive accurate and timely assistance regarding Liberty University's offerings.

What are the key skills and qualifications needed to thrive as a call center representative at Liberty University?

To thrive as a Call Center Representative at Liberty University, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and university-specific databases is typically required. Excellent listening skills, patience, and a customer-focused attitude help representatives build rapport and resolve inquiries efficiently. These skills are crucial for providing accurate information, ensuring student satisfaction, and supporting the university's reputation.

What are the most common challenges faced by call center representatives at Liberty University, and how can new hires prepare for them?

One of the main challenges for call center representatives at Liberty University is managing a high volume of inquiries while maintaining a positive and helpful attitude. New hires may need to quickly adapt to handling diverse questions from students, parents, and faculty, often under time pressure. Familiarizing yourself with university policies, resources, and communication systems can help you respond confidently and efficiently. Additionally, strong organizational and multitasking skills are essential for balancing multiple conversations and follow-ups throughout the day.

What is the difference between Liberty University Call Center vs Liberty University Customer Service Representative?

AspectLiberty University Call CenterLiberty University Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, inbound/outbound callsOffice environment, assisting students and staff
Employer & Industry UsageLiberty University, education sectorLiberty University, education sector
Common Search/ComparisonLiberty University Call Center vs Customer Service Representative

The Liberty University Call Center primarily involves handling inbound and outbound calls within a call center environment, focusing on communication and technical skills. In contrast, the Liberty University Customer Service Representative role emphasizes direct assistance to students and staff, often involving in-person or email communication. Both roles support the university's operations but differ in daily tasks and work settings.

How to get hired at Liberty University Call Center?

To get hired at the Liberty University Call Center, applicants should submit an online application through the university's careers portal, demonstrate strong communication skills, and be prepared for a phone interview. Prior experience in customer service or call center environments can be advantageous, and flexibility with scheduling is often required.
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Liberty University Call Center jobs near you
Infographic showing various Liberty University Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Liberty Military Housing

San Diego, CA • On-site

$17 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Liberty Military Housing rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

145th of 205 rated real estate companies

Job description

Overview
Liberty Military Housing - Own your passion for service!
About Liberty Military Housing
Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We're seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you're ready to grow your career and become an employee owner, explore our current opportunities today.
What We Provide You:
Liberty Military Housing is committed to supporting our team members in every aspect of life-from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes:
  • Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
  • Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
  • 401(k) Retirement Plan with Company Match
  • Education Reimbursement up to $5,250 per year
  • Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
  • Wellness Benefits, including free gym access and additional wellness programs
  • Quarterly & Monthly Bonus Incentives
  • Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future
  • Life and AD&D Insurance
Responsibilities
A Day in the Life of a Call Center Representative:
As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.
Your Responsibilities include, but not limited to:
  • Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.
  • Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.
  • Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.
  • Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.
  • Ensures that company property is not taken or damaged in any way.
  • Maintains a service level of 70% or higher when answering calls within 30 seconds or less.
  • Maintains an average of 5% total calls as compared to all weekly answered calls.
  • Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.
  • Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.
  • Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.
  • Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.
  • Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.
  • Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.
  • Participates in monthly and any "as needed" training workshops as directed by the National Call Center Manager/Training Supervisor.
  • Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
  • Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).
  • Performs other duties as necessary.
Qualifications
What You Need for Success:
  • High school diploma or GED required.
  • Minimum 6 - 12 months of customer service experience required.
  • Flexible schedule to include weekends and/or evenings (weekends required).
  • Call Center and data experience required.
  • Customer-focused attitude and willingness to serve customers.
  • Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.
  • Excellent verbal skills and exceptional listening, questioning and call control techniques.
  • Aptitude to handle challenging telephone call situations.
  • Ability to accurately and efficiently process information and tasks
  • Excellent computer (MS Office - Word, Excel and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems.

Pay Range: $21.00- $24.50

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