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Intake Call Center Jobs in Illinois (NOW HIRING)

Collins Consulting

Medical Call Center

Antioch, IL · On-site

$16.50 - $20.50/hr

Intake Specialist I This is an onsite position in Austin, TX. Some hybrid work is possible. Will ... A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.

Summit BHC

Intake Clinician-Nights

Champaign, IL

$28 - $34/hr

Intake Clinician-Nights | The Pavilion at Williamsburg Place | Williamsburg, Virginia About the Job ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

Summit BHC

Intake RN-PRN

Champaign, IL

$45 - $50/hr

Intake RN-PRN | The Pavilion at Williamsburg Place | Williamsburg, Virginia About the Job: About ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

Summit BHC

Intake Clinician Full-Time - Acute

Belvidere, IL

$58K - $80K/yr

Intake Clinician Full-Time - Acute | Highland Hospital | Charleston, West Virginia About the Job ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

AdaptHealth, LLC

Intake Specialist

Elmhurst, IL

$21 - $23/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AdaptHealth LLC

Intake Specialist

Elmhurst, IL · On-site +1

$18 - $23/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AdaptHealth

Intake Specialist

Elmhurst, IL · On-site

$21 - $23/hr

Intake Specialist Opportunity - Apply Today! At AdaptHealth we offer full-service home medical ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AdaptHealth LLC

Intake Specialist

Elmhurst, IL · On-site

$21 - $23/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AdaptHealth, LLC

Intake Specialist

Elmhurst, IL

$21 - $23/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

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Intake Call Center information

What are the key skills and qualifications needed to thrive as an intake call center representative?

To thrive as an Intake Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly gather and input client information, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you effectively handle diverse callers and sensitive situations. These skills are crucial for ensuring accurate information collection, positive customer experiences, and efficient service operations.

What is an intake call center?

Intake Call Center jobs involve handling incoming calls from clients or customers, usually as the first point of contact for an organization. Employees in these roles gather important information, assess the caller's needs, and may provide initial assistance or direct the call to the appropriate department. These positions require strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Intake call center agents are commonly found in healthcare, legal, social services, and customer service industries. Their work is vital in ensuring that clients receive the right support quickly and accurately.

What is the difference between Intake Call Center vs Customer Service Representative?

AspectIntake Call CenterCustomer Service Representative
Primary RoleGathering initial client information and scheduling appointmentsAssisting customers with inquiries, issues, and product/service support
Work EnvironmentCall centers, office settings, high-volume callsOffice, retail, or call center environments, often with direct customer interaction
Required SkillsCommunication, data entry, basic knowledge of servicesCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or call center training helpfulCustomer service certifications optional but beneficial

Intake Call Center roles focus on initial client contact and data collection, often in high-volume call environments. Customer Service Representatives handle ongoing customer support and issue resolution. While both roles require strong communication skills, intake roles emphasize information gathering, whereas customer service roles focus on problem-solving and support.

What are some common challenges faced by intake call center representatives, and how can they be managed?

Intake Call Center representatives often encounter high call volumes, emotionally charged conversations, and the need to quickly gather accurate information from callers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training, clear protocols, and supportive supervisors to help representatives handle difficult calls and ensure a positive experience for both the caller and the employee. Regular team check-ins and access to mental health resources can also help maintain well-being in this fast-paced environment.

What are popular job titles related to Intake Call Center jobs in Illinois?

For Intake Call Center jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Intake Call Center jobs in Illinois look for?

The top searched job categories for Intake Call Center jobs in Illinois are:

What cities in Illinois are hiring for Intake Call Center jobs?

Cities in Illinois with the most Intake Call Center job openings:

Intake Call Center jobs near you

Medical Call Center

Collins Consulting

Antioch, IL • On-site

$16.50 - $20.50/hr

Other

Re-posted yesterday

Job description

Intake Specialist I

This is an onsite position in Austin, TX. Some hybrid work is possible. Will also look at candidates in Lake County, IL and it would be hybrid. Purpose: The Intake Specialist I works to support PMQA through providing the initial triaging of complaints from all channels and serve as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities:

  • Completes the intake process of complaints through phone, email and OneTrack.
  • Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data.
  • Conducts the initial identification of the complaint code.
  • Coordinate the logistics for the complaint samples.
  • Partner with internal stakeholders for adverse events.
  • Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
  • Leads translation services for reporting, if needed.
  • Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create.

    • Qualifications:

    • High school diploma or equivalent required. College or a 2-year Associate Degree is preferred.
    • A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.
    • Strong attention to detail, critical thinking, and can work independently with minimal direction.
    • High quality customer service skills in any field.
    • Ability to express ideas clearly in both written and oral communications.
    • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
    • Computer skills and ability to navigate through software systems.
    • Strong prioritization and time management skills.

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