Intake Call Center Jobs in Baltimore, MD (NOW HIRING)

Patient Intake & Enrollment Specialist

Location: Linthicum, MD Corporate Office
Compensation: $19–$21 per hour, plus performance-based incentives

Help patients take the first step toward better health.

At CoreLife Healthcare, the Patient Intake & Enrollment Specialist is often the first voice a prospective patient hears. In this important role, you will guide individuals from their initial inquiry through appointment scheduling and program enrollment. This position blends customer service, patient support, consultative communication, healthcare intake, insurance verification, and inside sales skills to help patients begin their journey toward improved health.

At CoreLife, we understand that obesity and chronic illnesses are not isolated conditions but are deeply connected to social determinants, lifestyle factors, and root causes. Our integrated care model brings together medical care, nutrition, behavioral health, and exercise to help patients achieve sustainable, evidence-based results. In partnership with MedStar Health, CoreLife is not simply treating obesity symptoms; we are combating obesity as the disease it is.

Join us in revolutionizing healthcare and helping patients take meaningful steps toward better health.

Why You’ll Love This Role

As a Patient Intake & Enrollment Specialist, you will have the opportunity to make a direct impact on patient access and engagement while developing valuable skills in healthcare operations, patient communication, and enrollment support.

You can expect:

• Performance-based incentives
• Meaningful work that improves patient health outcomes
• Growth and skill development opportunities
• A collaborative, mission-driven team environment
• The opportunity to be part of an innovative, integrated healthcare model

What You’ll Do

• Serve as the primary point of contact for new patient inquiries generated through referrals, marketing campaigns, website activity, and outreach efforts.
• Conduct high-volume inbound and outbound calls to educate prospective patients, answer questions, and schedule new patient appointments.
• Use consultative communication to understand patient needs and connect them with the appropriate CoreLife services.
• Maintain, track, and update leads in CRM systems to support timely follow-up and patient conversion.
• Re-engage inactive or unresponsive prospects through calls, emails, and outreach campaigns.
• Verify insurance eligibility, benefits, coverage, authorizations, and referrals.
• Educate patients on program expectations with empathy, professionalism, and clarity.
• Ensure accurate demographic, contact, referral, and insurance information is entered into the appropriate systems.
• Collaborate with marketing, corporate, and clinic teams to improve lead conversion, patient enrollment, and workflow processes.
• Participate in coaching, call reviews, training, and ongoing skill development.
• Perform other duties as assigned.

Required Qualifications

• Associate’s degree or equivalent related experience.
• Customer service experience.

Preferred Qualifications

• Minimum of 1 year of experience in inside sales, call center, patient intake, patient scheduling, healthcare enrollment, or phone-based customer service roles.
• Experience with insurance verification, healthcare benefits, referrals, or prior authorizations.
• Experience using CRM systems, electronic health records, or patient scheduling platforms.
• Prior healthcare, medical office, or patient access experience.

Key Skills for Success

• Strong consultative communication and relationship-building skills.
• Confidence handling phone conversations, patient questions, and objections.
• Compassionate, patient-centered approach.
• Excellent organization, multitasking, and time management skills.
• Strong attention to detail and data accuracy.
• Ability to meet performance goals and adapt quickly in a fast-paced environment.
• Professional, positive, and team-oriented communication style.

As a CoreLife Teammate, You Can Expect

• Values-based culture
• Competitive hourly rate of $19–$21 per hour
• Performance-based incentive opportunities
• Medical, dental, and vision insurance
• Wide selection of ancillary benefits
• Paid time off
• 7 paid holidays
• Retirement plan
• Professional growth and development opportunities

Equal Opportunity Employer

CoreLife is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and providing equal employment opportunities to all applicants and teammates.