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Customer Accounts Representative Jobs (NOW HIRING)

CoolSys

Customer Accounts Representative

Phoenix, AZ

$23/hr

Responsibilities The Customer Accounts Representative is responsible for processing and completion of open service calls of assigned customers/accounts using third party online systems in a prompt ...

CoolSys

Customer Accounts Representative

Phoenix, AZ · On-site

$23/hr

Responsibilities The Customer Accounts Representative is responsible for processing and completion of open service calls of assigned customers/accounts using third party online systems in a prompt ...

Mouser

Customer Accounts Representative I

Mansfield, TX · On-site

Spanish 70% Customer Accounts Representative I Requirements * High School Diploma or Equivalent, plus 2 years of customer service or similar experience. Mouser Electronics is an award-winning, global ...

CryptoGex

Customer Account Representative

Inglewood, CA · On-site

$20 - $28/hr

The Customer Account Representative will manage customer accounts, provide ongoing support, and ... Build and maintain positive relationships with customer accounts * Respond to client inquiries by ...

HERITAGE BANK

New Accounts Representative

Kingston, WA · On-site

$25.62 - $30.75/hr

At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Kingston Branch is seeking a new accounts representative to help customers meet their financial ...

HERITAGE BANK

New Accounts Representative

Marysville, WA · On-site

$25.62 - $30.75/hr

At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Marysville Branch is seeking a new accounts representative to help customers meet their financial ...

Sharpcontra

Customer Account Representative

Boston, MA · On-site

$56K - $59K/yr

Customer Account Representative Sharpcontra is a forward-thinking organization dedicated to ... Serve as the primary point of contact for customer accounts, ensuring clear communication and ...

Ronald Demyers Sr Ins Agcy, Inc

Be Seen First

Accounts Representative

Montclair, NJ · On-site

$16 - $19/hr (+ commission)

Experienced Accounts Representative to join our team ... You will resolve customer questions and offer recommendations to add value. Responsibilities:

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How much do customer accounts representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer accounts representative in the United States is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.39 per hour, depending on experience, location, and employer.

What is a customer accounts representative?

Customer Accounts Representatives are professionals who manage and maintain relationships with clients or customers regarding their accounts. They handle inquiries, process account updates, resolve issues, and ensure customer satisfaction. Their responsibilities often include billing, payment processing, account maintenance, and sometimes collections. They serve as the primary point of contact between the company and its customers for account-related matters, helping to build trust and loyalty.

What are the key skills and qualifications needed to thrive as a customer accounts representative?

To thrive as a Customer Accounts Representative, you need strong organizational skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or relevant associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and patience help build rapport with clients and efficiently resolve account issues. These skills ensure accurate account management, high customer satisfaction, and effective support for business operations.

How does a customer accounts representative typically interact with other departments to resolve client issues?

Customer Accounts Representatives frequently collaborate with teams such as sales, billing, and technical support to address and resolve client concerns efficiently. This often involves coordinating information, communicating client needs, and ensuring that solutions are delivered promptly. Effective representatives build strong working relationships across departments, which not only improves customer satisfaction but also streamlines internal processes. Regular cross-functional meetings and clear documentation are common practices to facilitate this collaboration.

What is the difference between Customer Accounts Representative vs Customer Service Associate?

AspectCustomer Accounts RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentOffice setting, call centers, or remoteRetail stores, call centers, or service desks
Employer & Industry UsageFinancial institutions, telecom, utility companiesRetail, hospitality, telecom, and service industries
Common Search & ComparisonFocuses on account management and billing issuesFocuses on general customer support and inquiries

The main difference is that Customer Accounts Representatives primarily handle account-specific issues like billing and account management, often within financial or utility sectors. Customer Service Associates provide broader customer support, addressing general inquiries and assisting with product or service issues across various industries.

More about Customer Accounts Representative jobs

What job categories do people searching Customer Accounts Representative jobs look for?

The top searched job categories for Customer Accounts Representative jobs are:

Customer Accounts Representative jobs near you
Infographic showing various Customer Accounts Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,029 per year, or $18.8 per hour.

Customer Accounts Representative

CoolSys - Refrigeration and HVAC Systems

Phoenix, AZ • On-site

$23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

CoolSys rating

8.2

Company rating: 8.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

63rd of 283 rated repair and maintenance companies

Job description

Overview
CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.
Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.
CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
No wonder Newsweek named CoolSys one of America's Greatest Workplaces!
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
  • Competitive pay: $23/HR
  • Benefits: Medical, Dental, Vision and Prescription coverage.
  • Paid vacation, holidays, and floating holiday.
  • 401(K) with Company match.
  • Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
  • Tuition reimbursement.
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
  • Pet Insurance.
  • Legal Plan, and ID Theft Protection.
Responsibilities
The Customer Accounts Representative is responsible for processing and completion of open service calls of assigned customers/accounts using third party online systems in a prompt, accurate, and professional manner and following customers' requirements and company standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Administers and processes service calls in line with customer's requirements.
  • Ensures accurate and timely data entry of service calls from opening till completion.
  • Manages open service calls progress and "after-the-fact" quotes to ensure completion rate in the system at 90% or over, there should be no more than 10% of calls rejected or disputed.
  • Escalates any customer/account issues, problems and exceptions to the Customer Account Specialist.
  • Submits quotes and communicates service calls progress with customers in accordance with contract requirements.
  • Carries out all responsibilities in an honest, ethical and professional manner.
  • Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
  • Performs other duties as assigned.
Qualifications
Education / Training
  • High school diploma, GED, or completion of Business/office vocational training.
  • AA degree a plus.
Work Experience / Skills
  • 2+ years of data entry and/or office-based customer service experience preferred.
  • Ability to be punctual and dependable.
  • Ability to manage multiple service calls, set and balance competing priorities with good organizational skills and ability to multitask.
  • Ability to solve problems and apply good judgement.
  • Excellent verbal/nonverbal and written communication skills.
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers and colleagues.
  • Ability to use typical business tools including MS Word, MS Excel, Outlook, online databases, etc.
  • Ability to understand and follow customers' contract, score cards, etc.
  • Ability to work constructively in a team environment and follow instructions from superiors.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
  • Ability to use typical business tools including E-Mail, Word, Excel, etc.

Join Us
Today, there are 27 different companies that make up the CoolSys family of brandsOur valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
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CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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