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Customer Accounts Representative Jobs (NOW HIRING)

AstrixTechnology LLC

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Customer Account Rep

Dublin, OH · On-site

$21.93/hr

... key accounts, drive satisfaction, and make decisions that impact both customers and business ... Customer Account Rep Daily Tasks: What you will do: * The Customer Account Partner (CAP) plays a ...

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How much do customer accounts representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer accounts representative in the United States is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.39 per hour, depending on experience, location, and employer.

What are Customer Accounts Representatives?

Customer Accounts Representatives are professionals who manage and maintain relationships with clients or customers regarding their accounts. They handle inquiries, process account updates, resolve issues, and ensure customer satisfaction. Their responsibilities often include billing, payment processing, account maintenance, and sometimes collections. They serve as the primary point of contact between the company and its customers for account-related matters, helping to build trust and loyalty.

What is the difference between Customer Accounts Representative vs Customer Service Associate?

AspectCustomer Accounts RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentOffice setting, call centers, or remoteRetail stores, call centers, or service desks
Employer & Industry UsageFinancial institutions, telecom, utility companiesRetail, hospitality, telecom, and service industries
Common Search & ComparisonFocuses on account management and billing issuesFocuses on general customer support and inquiries

The main difference is that Customer Accounts Representatives primarily handle account-specific issues like billing and account management, often within financial or utility sectors. Customer Service Associates provide broader customer support, addressing general inquiries and assisting with product or service issues across various industries.

What are the key skills and qualifications needed to thrive as a Customer Accounts Representative, and why are they important?

To thrive as a Customer Accounts Representative, you need strong organizational skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or relevant associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and patience help build rapport with clients and efficiently resolve account issues. These skills ensure accurate account management, high customer satisfaction, and effective support for business operations.

How does a Customer Accounts Representative typically interact with other departments to resolve client issues?

Customer Accounts Representatives frequently collaborate with teams such as sales, billing, and technical support to address and resolve client concerns efficiently. This often involves coordinating information, communicating client needs, and ensuring that solutions are delivered promptly. Effective representatives build strong working relationships across departments, which not only improves customer satisfaction but also streamlines internal processes. Regular cross-functional meetings and clear documentation are common practices to facilitate this collaboration.
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What job categories do people searching Customer Accounts Representative jobs look for? The top searched job categories for Customer Accounts Representative jobs are:
Customer Accounts Representative jobs near you

Customer Account Representative

Alphabe Insight

Cleveland, OH • On-site

$59K - $63K/yr

Other

Medical, Dental, Vision, PTO

Posted 25 days ago

Job description

Customer Account Representative

At Chats Cloud Cover, we specialize in delivering innovative communication solutions that connect businesses with their audiences through clarity, precision, and creativity. Our team is driven by a shared mission: to empower brands with impactful strategies that inspire engagement and foster meaningful relationships. We value integrity, collaboration, and excellence in every interaction — ensuring that our clients' voices are always heard and remembered.

Job Description

We are seeking a dedicated and detail-oriented Customer Account Representative to join our growing team in Cleveland. In this role, you will be responsible for managing client accounts, ensuring that all customer needs are met efficiently, and maintaining positive relationships with our partners. You'll serve as the main point of contact for clients, providing exceptional service and ensuring a seamless experience from start to finish.

Responsibilities

  • Serve as a primary liaison between the company and assigned clients.
  • Manage customer accounts and ensure timely resolution of inquiries or issues.
  • Process orders, maintain records, and track account performance.
  • Collaborate with internal teams to ensure client satisfaction and service excellence.
  • Identify opportunities for account growth and process improvements.
  • Prepare reports and provide insights to support strategic decisions.
Qualifications

Excellent communication and interpersonal skills.

Strong organizational abilities and attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Professional demeanor and customer-focused attitude.

Benefits
  • Competitive annual salary of $59,000 – $63,000.
  • Opportunities for professional development and career advancement.
  • Supportive and collaborative work environment.
  • Comprehensive health, dental, and vision coverage.
  • Paid time off and holidays.

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