ZipRecruiter

Log In

1

Customer Accounts Representative Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCustomer Accounts Representative Jobs

Customer Accounts Representative information

See salary details

$11

$18

$28

How much do customer accounts representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer accounts representative in the United States is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.39 per hour, depending on experience, location, and employer.

What are Customer Accounts Representatives?

Customer Accounts Representatives are professionals who manage and maintain relationships with clients or customers regarding their accounts. They handle inquiries, process account updates, resolve issues, and ensure customer satisfaction. Their responsibilities often include billing, payment processing, account maintenance, and sometimes collections. They serve as the primary point of contact between the company and its customers for account-related matters, helping to build trust and loyalty.

What is the difference between Customer Accounts Representative vs Customer Service Associate?

AspectCustomer Accounts RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentOffice setting, call centers, or remoteRetail stores, call centers, or service desks
Employer & Industry UsageFinancial institutions, telecom, utility companiesRetail, hospitality, telecom, and service industries
Common Search & ComparisonFocuses on account management and billing issuesFocuses on general customer support and inquiries

The main difference is that Customer Accounts Representatives primarily handle account-specific issues like billing and account management, often within financial or utility sectors. Customer Service Associates provide broader customer support, addressing general inquiries and assisting with product or service issues across various industries.

What are the key skills and qualifications needed to thrive as a Customer Accounts Representative, and why are they important?

To thrive as a Customer Accounts Representative, you need strong organizational skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or relevant associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and patience help build rapport with clients and efficiently resolve account issues. These skills ensure accurate account management, high customer satisfaction, and effective support for business operations.

How does a Customer Accounts Representative typically interact with other departments to resolve client issues?

Customer Accounts Representatives frequently collaborate with teams such as sales, billing, and technical support to address and resolve client concerns efficiently. This often involves coordinating information, communicating client needs, and ensuring that solutions are delivered promptly. Effective representatives build strong working relationships across departments, which not only improves customer satisfaction but also streamlines internal processes. Regular cross-functional meetings and clear documentation are common practices to facilitate this collaboration.
More about Customer Accounts Representative jobs
What job categories do people searching Customer Accounts Representative jobs look for? The top searched job categories for Customer Accounts Representative jobs are:
Customer Accounts Representative jobs near you
Infographic showing various Customer Accounts Representative job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,029 per year, or $18.8 per hour.
Patient Accounts Representative

Patient Accounts Representative

RWJBarnabas Health

Oceanport, NJ • On-site

$21.07 - $26.22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

RWJBarnabas Health rating

7.6

Company rating: 7.6 out of 10

Based on 322 frontline employees who took The Breakroom Quiz

187th of 870 rated healthcare providers

Job description

Job Title: Patient Accounts Rep
Location: System Business Office
Department Name: Patient Accounts
Req #: 0000252062
Status: Hourly
Shift: Day
Pay Range: $21.07 - $26.22 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The Patient Account Representative is responsible for managing and resolving all aspects of the patient billing process. This includes billing insurance companies, following up on outstanding claims, collecting payments from patients, responding to patient inquiries, and maintaining accurate account records. The role is essential in ensuring timely revenue collection, maintaining patient satisfaction, and supporting the financial health of the organization. The position supports the reduction of Accounts Receivables. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their hospital service, correspondence response, billing and rebilling, certain denial issues, prompt handling of A/R credits and trend monitoring.
  • Patient Account Rep is responsible for researching/vetting denial and/or follow up trends identified. This includes using various payer portals and calls directly to the payer.
  • Patient Account Rep is responsible for obtaining and summarizing payer policies.
  • Patient Account Rep is responsible for PB Patient Accounts centralized email, addressing inquiries in a timely and professional manner.

Qualifications:
Required:
  • High School Diploma
  • Proficient in Microsoft Office, Excel, Outlook, Word,
  • Excellent communication and interpersonal skills
  • Ability to prioritize tasks, manage time effectively, and handle sensitive information with discretion.
  • Epic experience
  • Experience with professional billing
  • Follow-up skills

Preferred:
  • Preferred 1-2 years in healthcare insurance billing or account follow-up; strong knowledge of Patient Accounting systems
  • Strong knowledge of medical billing software, Epic, Cerner, Athena, Meditech.
  • Familiarity with ICD10, CPT, HCPCS coding and healthcare reimbursement methods.

Scheduling Requirements:
  • Full-Time, Day shift 40 hours a week
  • Shift begins between 7:30-8 AM
  • Position requires travel to Oceanport, NJ as needed

Essential Functions:
  • Takes actions that will support maximization of collection of balances due or account resolution from all sources.
  • Meets Quality and Productivity expectations.
  • Facilitate account resolution.
  • Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and or insurance carriers.
  • Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix.
  • Timely identify, research, and resolution any issues that may cause delays in payment or account resolution.
  • Identify and recommend opportunities to improve collections and follow-up activities.
  • Works collaboratively across teams, with peers, and revenue cycle departments.
  • When asked, performs other duties as assigned to support revenue cycle operations.

Billing and Claims Processing
  • Prepare, review, and submit accurate insurance claims, electronic and paper, in a timely manner.
  • Verify insurance eligibility and benefits prior to billing,
  • Ensure compliance with payer requirements, CPTICD 10 coding standards, and billing regulations.

Accounts Receivable and Collections
  • Monitor aging reports and follow up on unpaid or denied claims with insurance payers.
  • Post insurance and patient payments accurately, including adjustments and write-offs.
  • Initiate appeals and re-submissions for denied or underpaid claims.
  • Contact patients regarding outstanding balances and arrange payment plans when necessary.

Customer Service
  • Respond promptly and professionally to inquiries from patients regarding their accounts.
  • Educate patients on billing processes, insurance coverage, and financial assistance options.
  • Maintain a high level of customer service and ensure patient confidentiality at all times.

Documentation and Reporting
  • Maintain accurate and complete records of all patient account activity in the billing system.
  • Document all communication and actions related to account resolution.
  • Generate and analyze reports related to billing, collections, and aging accounts.

Compliance and Quality Assurance
  • Stay updated on healthcare billing regulations, HIPAA compliance, and payer policies.
  • Participate in audits, training sessions, and process improvement initiatives.
  • Identify trends and recurring issues to recommend operational improvements.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer

What RWJBarnabas Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

RWJBarnabas Health logo

About RWJBarnabas Health

Sourced by ZipRecruiter

RWJBarnabas Health is New Jersey’s largest integrated health care delivery system, providing treatment and services to more than three million patients each year. Throughout RWJBarnabas Health, our dedicated physicians, nurses, and health professionals are committed to providing the highest quality of patient care and health education to the community and region. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Orange, NJ, US

Year founded

2015

View All RWJBarnabas Health Jobs

Apply