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Customer Accounts Representative Jobs (NOW HIRING)

Nova Pacific

Customer Account Representative

Dallas, TX · On-site

$58K - $63K/yr

Customer Account Representative At Nova Pacific, we are driven by a commitment to clarity, purpose ... Serve as the primary point of contact for assigned customer accounts. * Manage day-to-day client ...

Ronald Demyers Sr Ins Agcy, Inc

Be Seen First

Accounts Representative

Montclair, NJ · On-site

$16 - $19/hr (+ commission)

Experienced Accounts Representative to join our team ... You will resolve customer questions and offer recommendations to add value. Responsibilities:

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How much do customer accounts representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer accounts representative in the United States is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.39 per hour, depending on experience, location, and employer.

What is a customer accounts representative?

Customer Accounts Representatives are professionals who manage and maintain relationships with clients or customers regarding their accounts. They handle inquiries, process account updates, resolve issues, and ensure customer satisfaction. Their responsibilities often include billing, payment processing, account maintenance, and sometimes collections. They serve as the primary point of contact between the company and its customers for account-related matters, helping to build trust and loyalty.

What are the key skills and qualifications needed to thrive as a customer accounts representative?

To thrive as a Customer Accounts Representative, you need strong organizational skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or relevant associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and patience help build rapport with clients and efficiently resolve account issues. These skills ensure accurate account management, high customer satisfaction, and effective support for business operations.

How does a customer accounts representative typically interact with other departments to resolve client issues?

Customer Accounts Representatives frequently collaborate with teams such as sales, billing, and technical support to address and resolve client concerns efficiently. This often involves coordinating information, communicating client needs, and ensuring that solutions are delivered promptly. Effective representatives build strong working relationships across departments, which not only improves customer satisfaction but also streamlines internal processes. Regular cross-functional meetings and clear documentation are common practices to facilitate this collaboration.

What is the difference between Customer Accounts Representative vs Customer Service Associate?

AspectCustomer Accounts RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentOffice setting, call centers, or remoteRetail stores, call centers, or service desks
Employer & Industry UsageFinancial institutions, telecom, utility companiesRetail, hospitality, telecom, and service industries
Common Search & ComparisonFocuses on account management and billing issuesFocuses on general customer support and inquiries

The main difference is that Customer Accounts Representatives primarily handle account-specific issues like billing and account management, often within financial or utility sectors. Customer Service Associates provide broader customer support, addressing general inquiries and assisting with product or service issues across various industries.

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What job categories do people searching Customer Accounts Representative jobs look for?

The top searched job categories for Customer Accounts Representative jobs are:

Customer Accounts Representative jobs near you
Infographic showing various Customer Accounts Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,029 per year, or $18.8 per hour.

Customer Account Representative

Dinamic AS Group

Cleveland, OH • On-site

$43K - $47K/yr

Other

Re-posted 5 days ago

Job description

Customer Account Representative

We are seeking a professional and enthusiastic Customer Account Representative to join our growing team in Cleveland, OH. In this role, you will serve as the primary point of contact for customers, ensuring a positive experience while managing accounts, addressing inquiries, and providing personalized solutions. You will work closely with internal teams to maintain strong client relationships and contribute to the continued success of the organization.

Responsibilities

  • Build and maintain positive relationships with customer accounts.
  • Provide exceptional customer support by responding to inquiries and resolving concerns.
  • Assist customers with account information, products, and available services.
  • Identify customer needs and recommend appropriate solutions.
  • Maintain accurate customer records and account documentation.
  • Collaborate with team members to ensure a seamless customer experience.
  • Monitor account activity and proactively follow up with clients.
  • Represent the company with professionalism and integrity at all times.

Qualifications

  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Professional attitude with outstanding customer service skills.
  • Organized with strong attention to detail.
  • Ability to multitask and prioritize responsibilities effectively.
  • Problem-solving mindset and willingness to learn.
  • Comfortable working in a collaborative, team-oriented environment.
  • Basic computer proficiency and ability to learn new systems quickly.

Additional Information

  • Competitive annual salary: $43,000 – $47,000.
  • Career advancement and professional growth opportunities.
  • Ongoing training and skill development programs.
  • Positive, collaborative, and supportive work environment.
  • Full-time position with consistent scheduling.
  • Opportunity to build valuable customer service and account management expertise.
  • Work with an established company committed to employee success.

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