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Customer Accounts Representative Jobs (NOW HIRING)

Alphabe Insight

Customer Account Representative

Dallas, TX · On-site

$58K - $63K/yr

  • PTO

Customer Account Representative At Nova Pacific, we are driven by a commitment to clarity, purpose ... Serve as the primary point of contact for assigned customer accounts. * Manage day-to-day client ...

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How much do customer accounts representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer accounts representative in the United States is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.39 per hour, depending on experience, location, and employer.

What is a customer accounts representative?

Customer Accounts Representatives are professionals who manage and maintain relationships with clients or customers regarding their accounts. They handle inquiries, process account updates, resolve issues, and ensure customer satisfaction. Their responsibilities often include billing, payment processing, account maintenance, and sometimes collections. They serve as the primary point of contact between the company and its customers for account-related matters, helping to build trust and loyalty.

What is the difference between Customer Accounts Representative vs Customer Service Associate?

AspectCustomer Accounts RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentOffice setting, call centers, or remoteRetail stores, call centers, or service desks
Employer & Industry UsageFinancial institutions, telecom, utility companiesRetail, hospitality, telecom, and service industries
Common Search & ComparisonFocuses on account management and billing issuesFocuses on general customer support and inquiries

The main difference is that Customer Accounts Representatives primarily handle account-specific issues like billing and account management, often within financial or utility sectors. Customer Service Associates provide broader customer support, addressing general inquiries and assisting with product or service issues across various industries.

What are the key skills and qualifications needed to thrive as a customer accounts representative?

To thrive as a Customer Accounts Representative, you need strong organizational skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or relevant associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and patience help build rapport with clients and efficiently resolve account issues. These skills ensure accurate account management, high customer satisfaction, and effective support for business operations.

How does a customer accounts representative typically interact with other departments to resolve client issues?

Customer Accounts Representatives frequently collaborate with teams such as sales, billing, and technical support to address and resolve client concerns efficiently. This often involves coordinating information, communicating client needs, and ensuring that solutions are delivered promptly. Effective representatives build strong working relationships across departments, which not only improves customer satisfaction but also streamlines internal processes. Regular cross-functional meetings and clear documentation are common practices to facilitate this collaboration.
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What job categories do people searching Customer Accounts Representative jobs look for?

The top searched job categories for Customer Accounts Representative jobs are:

Customer Accounts Representative jobs near you
Infographic showing various Customer Accounts Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,029 per year, or $18.8 per hour.

Customer Account Representative

Alphabe Insight

Phoenix, AZ • On-site

Other

Re-posted 18 days ago

Job description

Customer Account Representative

At Dinamic AS Group, we are committed to delivering exceptional customer experiences through innovation, efficiency, and a people-first approach. Our team is driven by professionalism, collaboration, and a shared ambition to continuously raise the standard in retail service. We believe in empowering our employees with the tools, environment, and opportunities needed to grow and succeed.

Job Description

We are seeking a motivated and detail-oriented Customer Account Representative to join our team in Phoenix. In this role, you will serve as a key point of contact for clients, ensuring their needs are met while maintaining strong, lasting relationships. You will play an essential role in supporting account management, handling client inquiries, and contributing to overall customer satisfaction and retention.

Responsibilities

  • Serve as the primary contact for assigned customer accounts
  • Manage client inquiries, requests, and account updates in a timely manner
  • Build and maintain strong, professional relationships with clients
  • Collaborate with internal teams to ensure seamless service delivery
  • Monitor account activity and identify opportunities for growth or improvement
  • Maintain accurate records of client interactions and transactions
  • Support account management initiatives and client retention strategies
Qualifications
  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving mindset with attention to detail
  • Professional demeanor and client-focused approach
  • Basic proficiency with office and CRM tools
Additional Information
  • Competitive salary with performance-based growth opportunities
  • Clear career advancement pathways within the company
  • Ongoing training and skill development programs
  • Collaborative and supportive work environment
  • Stable, full-time position with long-term potential

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