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Csx Customer Service Jobs (NOW HIRING)

Conrail

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Customer Service Representative

Mount Laurel, NJ · On-site

$32.24 - $42.98/hr

As a terminal and switching service provider for its owners, CSX Transportation and Norfolk Southern, Conrail provides safe and efficient rail service for many local rail freight customers in Detroit ...

CSX

Manager Train Operations

Brooklyn, MD

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

New

CSX

Freight Conductor - Richmond, VA

Henrico, VA

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Grafton, WV

Grafton, WV · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Machinist - Curtis Bay, MD

Curtis Bay, MD

$42.72/hr

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Nashville, TN

Nashville, TN · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Cincinnati, OH

Cincinnati, OH · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Cayce, SC

Cayce, SC

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Florence, SC

Florence, SC

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Rocky Mount, NC

Rocky Mount, NC · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Mobile, AL

Mobile, AL · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Augusta, GA

Augusta, GA

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Baltimore, MD

Baltimore, MD

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

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How much do csx customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for csx customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSX Customer Service Representative, and why are they important?

To thrive as a CSX Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with transportation or logistics concepts, typically supported by a high school diploma or equivalent. Proficiency in customer relationship management (CRM) systems, email platforms, and company-specific logistics software is usually required. Attention to detail, patience, and the ability to remain calm under pressure set outstanding representatives apart. These skills ensure efficient issue resolution, positive customer experiences, and smooth operations within the fast-paced rail transportation industry.

What is the difference between Csx Customer Service vs Rail Customer Service?

AspectCsx Customer ServiceRail Customer Service
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service experience
Work EnvironmentOffice and call center settings, some on-site at rail facilitiesOffice, call centers, and some on-site at rail yards
Employer & Industry UsagePrimarily within CSX Transportation, freight rail industryVarious freight and passenger rail companies
Common Search & ComparisonYesYes

Both Csx Customer Service and Rail Customer Service roles require similar credentials and work environments, focusing on assisting customers within the rail industry. Csx Customer Service positions are specific to CSX Transportation, while Rail Customer Service can refer to roles across multiple rail companies. The core responsibilities involve handling inquiries, resolving issues, and providing support related to rail services.

What does a CSX Customer Service representative do?

A CSX Customer Service representative assists customers with inquiries related to rail shipments, schedules, billing, and freight services. They act as the primary point of contact for customers who need information or help resolving issues with their shipments. Responsibilities include tracking shipments, providing updates, processing service requests, and ensuring that customer concerns are addressed in a timely manner. They work closely with other CSX departments to deliver accurate information and maintain customer satisfaction.

What are some common challenges faced by CSX Customer Service Representatives, and how can they effectively overcome them?

CSX Customer Service Representatives often encounter challenges such as addressing unexpected shipment delays, managing high call volumes, and handling complex logistics inquiries from customers. To effectively overcome these challenges, representatives benefit from staying organized, utilizing company resources and tools, and maintaining clear, empathetic communication with both customers and internal teams. Collaboration with operations and dispatch departments is key to resolving issues promptly and ensuring customer satisfaction. Ongoing training and a strong support network within the team also help representatives adapt to changing situations and customer needs.
More about Csx Customer Service jobs
What cities are hiring for Csx Customer Service jobs? Cities with the most Csx Customer Service job openings:
What states have the most Csx Customer Service jobs? States with the most job openings for Csx Customer Service jobs include:
What job categories do people searching Csx Customer Service jobs look for? The top searched job categories for Csx Customer Service jobs are:
Csx Customer Service jobs near you
Infographic showing various Csx Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Conrail

Mount Laurel, NJ • On-site

$32.24 - $42.98/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Conrail rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Job Title: Customer Service Representative

Department: Operations Support

Reports to: Manager Service Delivery Support

A Customer Service Representative is responsible for interacting with customers as well as other employees to ensure that customer needs are met.  Representatives are required to use both the CSXT Host and NS TYES systems to track customer cars and respond to customer inquiries.


Major Job Functions

Safety

  • Familiarity with Company Safety and Operating Rules

Work Activities

  • Answer phone calls and emails from customers, parent railroads, and other employees in a timely and efficient manner. 
  • Ensure that information and data input in computer tracking systems is accurate and done in a timely manner. 
  • Order and release freight cars, build and modify work orders, update train records, identify and research no bills, locate cars for customers, perform interchanges with shortlines and other railroads, and record inbound and outbound train arrivals and departures.
  •  Use computer databases to generate reports, handle customer inquiries and complaints, locate and track freight car movements.

Problem Solving

  • Handle customer complaints in a polite and calm manner. 
  • Resolve problems utilizing the “problem log” if an inquiry cannot be resolved immediately. 
  • Report cars that have been on the property over 48 hours; monitor cars without good movement instructions and resolve problems.   

Teamwork

  • Work with customers, supervisors, and field personnel to address and solve problems.


 

Qualifications

  • High School Diploma or GED
  • 1-2 years of experience working in transportation, trucking, customer service, or call center desirable but not required.
  • Read, write and clearly speak the English language.
  • Computer experience with mainframe and/or various software programs: Word, Excel, etc.
  • Effectively communicate using telephone and e-mail systems.
  • Ability to work with others in a professional and business-like manner.


Other Requirements

  • Report to work on a regular and consistent basis.
  • Work various shifts, including nights and weekends as well as mandatory overtime.
  • Sit for prolonged periods of times.
  • Use hands to type and write.
  • Speak clearly.

 We are proud to be an EEO/AA employer

Company Description

Conrail is a small railroad with big resources where you can have a rewarding career without sacrificing quality of life.
As a terminal and switching service provider for its owners, CSX Transportation and Norfolk Southern, Conrail provides safe and efficient rail service for many local rail freight customers in Detroit, New Jersey and Philadelphia. Customers located along Conrail’s lines in these shared asset areas have access to the nation’s rail network through either NS or CSX.
Although Conrail no longer handles commercial matters for customers, we continue to play a critical role in serving shippers and receivers as an agent for our owners. As a local rail service provider, it is Conrail’s job to make sure that customers’ freight shipments are safely and efficiently moved between their rail sidings and the long-distance freight trains operated by CSX and Norfolk Southern.