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Csx Customer Service Jobs (NOW HIRING)

CSX

Freight Conductor - Augusta, GA

Augusta, GA · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Rocky Mount, NC

Rocky Mount, NC · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Cayce, SC

Cayce, SC · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Florence, SC

Florence, SC · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

Infor

Manager, Customer Success - 33

Atlanta, GA · On-site

... CSX (Customer Success & Experience) Hub team. This role directly supports the team's vision of ... Partner cross-functionally (Sales, Product, Support, GPS, Ecosystem, Subscription Services) to ...

CSX

Financial Analyst

Jacksonville, FL

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Cumberland, MD

Cumberland, MD · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Massena, NY

Massena, NY

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Wilmington, NC

Leland, NC · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

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Csx Customer Service information

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How much do csx customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for csx customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSX Customer Service Representative, and why are they important?

To thrive as a CSX Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with transportation or logistics concepts, typically supported by a high school diploma or equivalent. Proficiency in customer relationship management (CRM) systems, email platforms, and company-specific logistics software is usually required. Attention to detail, patience, and the ability to remain calm under pressure set outstanding representatives apart. These skills ensure efficient issue resolution, positive customer experiences, and smooth operations within the fast-paced rail transportation industry.

What is the difference between Csx Customer Service vs Rail Customer Service?

AspectCsx Customer ServiceRail Customer Service
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service experience
Work EnvironmentOffice and call center settings, some on-site at rail facilitiesOffice, call centers, and some on-site at rail yards
Employer & Industry UsagePrimarily within CSX Transportation, freight rail industryVarious freight and passenger rail companies
Common Search & ComparisonYesYes

Both Csx Customer Service and Rail Customer Service roles require similar credentials and work environments, focusing on assisting customers within the rail industry. Csx Customer Service positions are specific to CSX Transportation, while Rail Customer Service can refer to roles across multiple rail companies. The core responsibilities involve handling inquiries, resolving issues, and providing support related to rail services.

What does a CSX Customer Service representative do?

A CSX Customer Service representative assists customers with inquiries related to rail shipments, schedules, billing, and freight services. They act as the primary point of contact for customers who need information or help resolving issues with their shipments. Responsibilities include tracking shipments, providing updates, processing service requests, and ensuring that customer concerns are addressed in a timely manner. They work closely with other CSX departments to deliver accurate information and maintain customer satisfaction.

What are some common challenges faced by CSX Customer Service Representatives, and how can they effectively overcome them?

CSX Customer Service Representatives often encounter challenges such as addressing unexpected shipment delays, managing high call volumes, and handling complex logistics inquiries from customers. To effectively overcome these challenges, representatives benefit from staying organized, utilizing company resources and tools, and maintaining clear, empathetic communication with both customers and internal teams. Collaboration with operations and dispatch departments is key to resolving issues promptly and ensuring customer satisfaction. Ongoing training and a strong support network within the team also help representatives adapt to changing situations and customer needs.
More about Csx Customer Service jobs
What cities are hiring for Csx Customer Service jobs? Cities with the most Csx Customer Service job openings:
What states have the most Csx Customer Service jobs? States with the most job openings for Csx Customer Service jobs include:
What job categories do people searching Csx Customer Service jobs look for? The top searched job categories for Csx Customer Service jobs are:
Csx Customer Service jobs near you
Infographic showing various Csx Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Intermodal Service Employee - Operations Center

Intermodal Service Employee - Operations Center

CSX

Jacksonville, FL • On-site

$29.33/hr

Full-time

Medical

Posted 7 days ago

CSX rating

7.2

Company rating: 7.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

175th of 352 rated logistics

Job description

Candidate offers are contingent on the successful completion of a drug screen (hair and urine collection), as well as background verification. Additionally, CSX does not accept Medical Marijuana Cards.

Job Summary
Intermodal Service Employee (ISE) - Operations Center position provides realtime support to drivers across multiple terminals, resolving gate issues, system errors, and operational discrepancies through various computer systems. It monitors and clears gate exceptions, communicates with terminal staff to verify driver status, and logs incidents accurately for tracking, research, and resolution. The role escalates recurring issues, supports updates to standard operating procedures and contributes to a team focused on customer service and productivity. 
 

Health and Welfare Benefits: 

  • Aetna TCU Medical Plan: $215.94

  • Aetna TCU Employee Only Plan: $143.96
     

Primary Activities and Responsibilities

  • Provide real-time assistance to drivers across multiple terminals, ensuring any issues or gate errors are resolved quickly and professionally, utilizing various computer systems.  
  • Continuously monitor and resolve Central Exceptions. 
  • Communicate with onsite terminal staff to address local operational issues, verify driver status, and ensure alignment between field operations and system data. 
  • Log all incidents, system errors, and driver reported problems with accuracy and clarity for audit and trend analysis. 
  • Escalate recurring system failures, process gaps, or operational bottlenecks to leadership. 
  • Maintain clear, professional communication with drivers, terminal staff, and support teams. 
  • Ensure all actions follow company policies, safety standards, and operational procedures. 
  • Prepare summaries of driver issues, resolutions, and system performance as assigned by manager. 
  • Aide in development of new or changing standard operation procedure documentation.  
  • Other duties required:  
  • Knowledge of FRA and AAR securement regulations and railway line clearance requirements. 
  • The ability to work positively and contribute to a team focused on customer service and accomplishing productivity targets.  
  • Miscellaneous activities and responsibilities as assigned by manager 


Pay Rates:
Base Rate of Pay: $29.33

Operations Center Premium: 5% increase added to the base rate of pay.
Training:
New hires complete four days of hands-on and classroom-based training at their home terminal, including a training exam in which a passing score of 85% or higher is required. Once complete, employees will start on-the-job training for 8 months.   
Minimum Qualifications:

  • 18 years of age or older
  • Valid Driver's License

Preferred Qualifications:

  • High School Diploma 
  • 1 year experience working in an intermodal rail terminal  
  • 1 year experience working in a customer service environment 
  • Technical proficiency: Ability to use office systems and the ability to learn, use and support enterprise applications. 
  • Bilingual in English/Spanish

Physical Requirements:

  • Must meet color vision and hearing requirements as described in FRA Regulations 
  • Demonstrate auditory and visual acuity/tracking/inspection 


Job Requirements:

  • Work hours may include a nonstandard work week, overtime, and various shift work
  • Work hours may include working on an extra board and being on call 
  • Complete annual training and pass safety rules examinations
  • This position is governed by a collective bargaining agreement and membership is required
  • Must pass all required assessments
  • Must pass a background screening
  • Must pass a post-offer medical examination, including a drug test
  • If hired, this position may require, if requested, the provision of sensitive information, including but not limited to, address, social security number, place of birth and date of birth to the Customs Border Patrol Port Director per 19USC 19.46 or other governmental agency as required from time-to-time.
CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists. 
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook  X  LinkedIn  Instagram   YouTube

Closing Statement

 At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster. 

CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.

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