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Csx Customer Service Jobs (NOW HIRING)

CSX

Freight Conductor - Hamlet, NC

Hamlet, NC

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

System One

Customer Service Representative

Rocky Hill, CT · On-site

$25 - $28/hr

Customer Service Representative Location : Rocky Hill, CT Work Model : Hybrid Hours : M-F 8am-5pm ... Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global ...

CSX

Sr Mgr Procurement

Jacksonville, FL · On-site

$88K - $119K/yr

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Property Accounting Analyst

Jacksonville, FL

$55K - $72K/yr

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Nashville, TN

Nashville, TN

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Brunswick, MD

Brunswick, MD

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Willard, OH

Willard, OH

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Machinist - Curtis Bay, MD

Curtis Bay, MD · On-site

$42.72/hr

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Manager Short Line Development

Jacksonville, FL · On-site

This role serves as a key liaison between CSX and assigned short line partners, working across Sales, Marketing, Operations, Industrial Development, Customer Service, and other stakeholder groups to ...

CSX

Freight Conductor - Mobile, AL

Mobile, AL · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Syracuse, NY

East Syracuse, NY · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Baltimore, MD

Baltimore, MD

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Freight Conductor - Ottawa, IL

Ottawa, IL · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

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Csx Customer Service information

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How much do csx customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for csx customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a CSX Customer Service representative do?

A CSX Customer Service representative assists customers with inquiries related to rail shipments, schedules, billing, and freight services. They act as the primary point of contact for customers who need information or help resolving issues with their shipments. Responsibilities include tracking shipments, providing updates, processing service requests, and ensuring that customer concerns are addressed in a timely manner. They work closely with other CSX departments to deliver accurate information and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a CSX Customer Service representative, and why are they important?

To thrive as a CSX Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with transportation or logistics concepts, typically supported by a high school diploma or equivalent. Proficiency in customer relationship management (CRM) systems, email platforms, and company-specific logistics software is usually required. Attention to detail, patience, and the ability to remain calm under pressure set outstanding representatives apart. These skills ensure efficient issue resolution, positive customer experiences, and smooth operations within the fast-paced rail transportation industry.

What are some common challenges faced by CSX Customer Service representatives, and how can they effectively overcome them?

CSX Customer Service Representatives often encounter challenges such as addressing unexpected shipment delays, managing high call volumes, and handling complex logistics inquiries from customers. To effectively overcome these challenges, representatives benefit from staying organized, utilizing company resources and tools, and maintaining clear, empathetic communication with both customers and internal teams. Collaboration with operations and dispatch departments is key to resolving issues promptly and ensuring customer satisfaction. Ongoing training and a strong support network within the team also help representatives adapt to changing situations and customer needs.

What is the difference between Csx Customer Service vs Rail Customer Service?

AspectCsx Customer ServiceRail Customer Service
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service experience
Work EnvironmentOffice and call center settings, some on-site at rail facilitiesOffice, call centers, and some on-site at rail yards
Employer & Industry UsagePrimarily within CSX Transportation, freight rail industryVarious freight and passenger rail companies
Common Search & ComparisonYesYes

Both Csx Customer Service and Rail Customer Service roles require similar credentials and work environments, focusing on assisting customers within the rail industry. Csx Customer Service positions are specific to CSX Transportation, while Rail Customer Service can refer to roles across multiple rail companies. The core responsibilities involve handling inquiries, resolving issues, and providing support related to rail services.

Does CSX have remote jobs?

CSX Customer Service roles are typically based on-site at company facilities or offices. Remote positions are uncommon in this field due to the nature of the work, which often requires direct interaction with customers and operational oversight. However, some administrative or support roles may offer limited remote work options depending on the company's policies.
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Csx Customer Service jobs near you
Infographic showing various Csx Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Tata Technologies

Rocky Hill, CT • On-site

$15.25 - $20.75/hr

Other

Posted 6 days ago

Key responsibilities

  • Act as the single point of contact for customers, managing customer-facing activities and interactions to ensure a positive customer experience.

  • Run Order-to-Cash and Customer-Service Management processes, focusing on customer interaction activities such as inbound and outbound communication.

  • Enter relevant customer information into CRM systems, schedule follow-up actions, and support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Job description

Job Title: Customer Service Representative

Location: Rocky Hill, CT



Job Purpose:

Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.


Job Responsibilities:

  • Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
  • Run Order-to-Cash (OTC) & Customer-Service-Mgt (CSM), focusing mainly on customer interaction related activities (in/outbound).
  • Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer’s trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
  • Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
  • Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
  • Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
  • Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.
  • Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer’s experience.
  • Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI’s, performance management systems and reports to improve personal performance.
  • Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
  • Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.
  • Compliance: Comply with Corporate Standards, Global SHE and Sustainability requirements.


Key Must Have’s:

  • Minimal education required for the position: HS Diploma
  • 2-5 years of experience in Customer Service / Supply Chain / Sales
  • Customer facing operations (i.e. Customer Service, Sales)
  • Order to cash process knowledge
  • Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
  • Supply Chain understanding


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