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Csx Customer Service Jobs in Florida (NOW HIRING)

CSX

Sr Mgr Procurement

Jacksonville, FL · On-site

$88K - $119K/yr

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX Corporation

Sr Mgr Procurement

Jacksonville, FL · On-site

$88K - $119K/yr

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

CSX

Mgr Payroll, Tax and Benefits

Jacksonville, FL · On-site

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets ...

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$14

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How much do csx customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for csx customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What does a CSX Customer Service representative do?

A CSX Customer Service representative assists customers with inquiries related to rail shipments, schedules, billing, and freight services. They act as the primary point of contact for customers who need information or help resolving issues with their shipments. Responsibilities include tracking shipments, providing updates, processing service requests, and ensuring that customer concerns are addressed in a timely manner. They work closely with other CSX departments to deliver accurate information and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a CSX Customer Service representative, and why are they important?

To thrive as a CSX Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with transportation or logistics concepts, typically supported by a high school diploma or equivalent. Proficiency in customer relationship management (CRM) systems, email platforms, and company-specific logistics software is usually required. Attention to detail, patience, and the ability to remain calm under pressure set outstanding representatives apart. These skills ensure efficient issue resolution, positive customer experiences, and smooth operations within the fast-paced rail transportation industry.

What are some common challenges faced by CSX Customer Service representatives, and how can they effectively overcome them?

CSX Customer Service Representatives often encounter challenges such as addressing unexpected shipment delays, managing high call volumes, and handling complex logistics inquiries from customers. To effectively overcome these challenges, representatives benefit from staying organized, utilizing company resources and tools, and maintaining clear, empathetic communication with both customers and internal teams. Collaboration with operations and dispatch departments is key to resolving issues promptly and ensuring customer satisfaction. Ongoing training and a strong support network within the team also help representatives adapt to changing situations and customer needs.

What is the difference between Csx Customer Service vs Rail Customer Service?

AspectCsx Customer ServiceRail Customer Service
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service experience
Work EnvironmentOffice and call center settings, some on-site at rail facilitiesOffice, call centers, and some on-site at rail yards
Employer & Industry UsagePrimarily within CSX Transportation, freight rail industryVarious freight and passenger rail companies
Common Search & ComparisonYesYes

Both Csx Customer Service and Rail Customer Service roles require similar credentials and work environments, focusing on assisting customers within the rail industry. Csx Customer Service positions are specific to CSX Transportation, while Rail Customer Service can refer to roles across multiple rail companies. The core responsibilities involve handling inquiries, resolving issues, and providing support related to rail services.

Does CSX have remote jobs?

CSX Customer Service roles are typically based on-site at company facilities or offices. Remote positions are uncommon in this field due to the nature of the work, which often requires direct interaction with customers and operational oversight. However, some administrative or support roles may offer limited remote work options depending on the company's policies.

What are popular job titles related to Csx Customer Service jobs in Florida?

For Csx Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Csx Customer Service jobs in Florida look for?

The top searched job categories for Csx Customer Service jobs in Florida are:

What cities in Florida are hiring for Csx Customer Service jobs?

Cities in Florida with the most Csx Customer Service job openings:

Csx Customer Service jobs near you
Infographic showing various Csx Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Sr Mgr Procurement

CSX

Jacksonville, FL • On-site

$88K - $119K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

CSX rating

7.3

Company rating: 7.3 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

170th of 365 rated logistics

Job description

Job Summary
Sources materials and services to meet CSX operational requirements.  Acts as a subject matter expert (SME) for the sourcing of major asset categories, commodities, or services to support Transportation, Mechanical and Network Operations functions.  Examples of support areas would be sourcing, negotiations and inventory management for freight car parts, services, purchases, leases and other ad hoc needs for commodities and services directly supporting CSX operating groups. 


Primary Activities and Responsibilities

  • Lead the cross-functional strategic sourcing and procurement process
  • Interface with internal customers to determine service requirements
  • Serve as the primary contact for supplier representatives and manage relationship - ensuring quality performance, product, and supplier issues are addressed in a timely manner for assigned commodity or service area
  • Generate requests for information (RFX) or proposals (RFP)
  • Evaluate bids and products to determine best solution for CSX
  • Negotiate contracts with potential suppliers to obtain favorable pricing on products and services that meet or exceed CSX's quality standards
  • Shepherd contracts through approval process (including managing purchasing workflow, purchase orders, invoice discrepancies, etc.)
  • Supplier Identification
  • Miscellaneous activities and responsibilities as assigned by manager


Minimum Qualifications

  • Bachelor's Degree/4-year Degree
  • 2 or more years of experience in Business Administration, Finance, Accounting, Logistics, Procurement & Supply Chain Management, Sales & Marketing or business related fields

Preferred Qualifications

  • Graduate Degree
  • 2 or more years of experience in CSX Operations, Procurement and Supply Chain, Finance, Accounting or Sales & Marketing.

Knowledge and Skills

  • Knowledge of supply chain, purchasing, or materials management support
  • Negotiation skills
  • Effective communication skills, both oral and written
  • Microsoft Office skills
  • Time management and ability to work on complex problems independently
  • Analytic skills to work through complex business issues (including understanding of budgetary and financial statement impact of business decisions influenced by role)

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements

  • Work hours may vary in length and schedule (may include a non-standard work week)
  • Work inside an office environment
CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists. 
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook  X  LinkedIn  Instagram   YouTube

Closing Statement

 At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster. 
CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.
This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity. 
At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here. 

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