What does a CSX Customer Service representative do?

A CSX Customer Service representative assists customers with inquiries related to rail shipments, schedules, billing, and freight services. They act as the primary point of contact for customers who need information or help resolving issues with their shipments. Responsibilities include tracking shipments, providing updates, processing service requests, and ensuring that customer concerns are addressed in a timely manner. They work closely with other CSX departments to deliver accurate information and maintain customer satisfaction.