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Customer Account Executive Retention Jobs (NOW HIRING)

Tailscale

Customer Account Executive

Denver, CO · On-site +1

As a Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new ...

Tailscale

Customer Account Executive

Denver, CO · On-site +1

As a Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new ...

BlueConic

Customer Account Executive

Philadelphia, PA · On-site

We are building a team of Account Executives who operate as Sherpas-guiding customers through complexity, aligning technology to strategic business outcomes, and leading them confidently to ...

BlueConic

Customer Account Executive

Philadelphia, PA · On-site

$90K - $120K/yr

We are building a team of Account Executives who operate as Sherpas-guiding customers through complexity, aligning technology to strategic business outcomes, and leading them confidently to ...

Tailscale

Customer Account Executive

Denver, CO · On-site +1

$100K - $125K/yr

As a Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new ...

Ironclad

Customer Account Executive

Chicago, IL · On-site

$144K - $200K/yr

Ironclad is looking for a Customer Account Executive to help support our rapid scale and make an ... Manage a book of business to drive expansion and retention by proactively identifying customer ...

TeamDynamix

Customer Account Executive

$90K - $110K/yr

About the Role TeamDynamix is seeking a dedicated, driven Customer Account Executive to join our remote Customer Success team. In this role, you will own and grow a portfolio of existing customer ...

W3Global Inc.

Customer Account Executive

Denver, CO · Hybrid

$60K - $65K/yr

The Customer Account Representative serves as a key member of our client service team, supporting commercial insurance clients and internal staff. This individual will be responsible for servicing ...

AvePoint

Customer Account Executive - SLED

Chicago, IL · On-site

$100K - $140K/yr

To learn more, visit AvePoint is excited to provide an opportunity for an Account Executive - SLED who is energized to support State, Local, and Education customers across the U.S. As an account ...

AvePoint

Customer Account Executive - SLED

Arlington, VA · Remote

$100K - $140K/yr

To learn more, visit AvePoint is excited to provide an opportunity for an Account Executive - SLED who is energized to support State, Local, and Education customers across the U.S. As an account ...

AvePoint

Customer Account Executive - SLED

Chicago, IL · Remote

$100K - $140K/yr

To learn more, visit AvePoint is excited to provide an opportunity for an Account Executive - SLED who is energized to support State, Local, and Education customers across the U.S. As an account ...

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Customer Account Executive Retention information

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$40K

$64.1K

$98K

How much do customer account executive retention jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer account executive retention in the United States is $64,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Account Executive Retention vs Customer Account Executive?

AspectCustomer Account Executive RetentionCustomer Account Executive
Primary FocusRetaining existing customers and reducing churnAcquiring new customers and managing accounts
ResponsibilitiesFollow-up with current clients, upselling, renewal managementProspecting, onboarding new clients, initial account setup
Skills & CredentialsCustomer relationship management, communication, negotiationSales techniques, product knowledge, communication
Work EnvironmentCustomer retention teams, account managementSales teams, new client onboarding

Customer Account Executive Retention focuses on maintaining and growing existing client relationships, while Customer Account Executive emphasizes acquiring new clients. Both roles require strong communication skills, but retention roles prioritize relationship management and renewal strategies, whereas acquisition roles focus on sales and prospecting.

What does a Customer Account Executive Retention do?

A Customer Account Executive Retention is responsible for maintaining and strengthening relationships with existing customers, often with the goal of preventing cancellations or churn. They handle customer inquiries, address concerns, and proactively offer solutions or incentives to encourage continued service. This role often involves negotiating with customers, understanding their needs, and ensuring they have a positive experience with the company. Effective communication and problem-solving skills are essential, as Customer Account Executive Retention professionals serve as a bridge between the customer and the company.

What are the key skills and qualifications needed to thrive as a Customer Account Executive Retention, and why are they important?

To thrive as a Customer Account Executive Retention, you need strong sales acumen, negotiation skills, and experience in account management, often supported by a relevant degree or prior customer service experience. Familiarity with CRM systems such as Salesforce, knowledge of retention strategies, and proficiency in communication platforms are typically required. Excellent interpersonal skills, problem-solving abilities, and resilience help you build rapport and handle challenging customer interactions effectively. These competencies are crucial for maximizing customer satisfaction, reducing churn, and achieving retention targets in a competitive environment.

How does a Customer Account Executive Retention typically collaborate with other departments to resolve customer issues and improve retention rates?

Customer Account Executive Retention professionals frequently work cross-functionally with departments such as billing, technical support, and sales to address customer concerns and prevent churn. They act as a liaison, escalating complex issues to the appropriate teams while ensuring the customer’s voice is heard throughout the process. By sharing customer feedback and collaborating on solutions, they help identify trends and contribute to initiatives aimed at improving overall customer satisfaction and retention. This collaborative approach not only resolves immediate concerns but also supports long-term business goals.
More about Customer Account Executive Retention jobs
What cities are hiring for Customer Account Executive Retention jobs? Cities with the most Customer Account Executive Retention job openings:
What states have the most Customer Account Executive Retention jobs? States with the most job openings for Customer Account Executive Retention jobs include:
What job categories do people searching Customer Account Executive Retention jobs look for? The top searched job categories for Customer Account Executive Retention jobs are:
Customer Account Executive Retention jobs near you
Infographic showing various Customer Account Executive Retention job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,082 per year, or $30.8 per hour.

Customer Account Executive

Tailscale

Denver, CO • On-site, Remote

Other

Posted 3 days ago

Job description

Job Description

Join our rapidly growing Sales team where you will play an important role at one of the fastest growing companies in the Developer Security space.

As a Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new feature releases, and ensuring the successful adoption of Tailscale across all of your existing customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product teams. 

We're an energetic company with a wide variety of backgrounds. We coach each other, share feedback, and collaborate to maximize our performance and earning potential, all the while aligning with our customers' needs. 

Key Responsibilities

  • Become an expert in how Tailscale helps our customers
  • Build a credible pipeline every quarter by engaging with clients on upsells and renewals
  • Own an upsell and renewal number across your accounts
  • Help educate customers on the value of Tailscale throughout the evaluation & adoption cycle
  • Generate short-term results while maintaining annual pipeline coverage
  • Provide accurate weekly forecasting & revenue delivery
  • Create mutual action/success plans with prospective and existing customers where appropriate to help them evaluate and expand their usage of the Tailscale product
  • Participation in video-recorded customer meetings is a core part of this role. Recordings are used for training, collaboration, and quality improvement.

What We Are Looking For

  • Up to 1 year of quota-carrying or closing experience, in an AE or an AM role
  • A strong desire to join a high-growth software startup in a fully remote role
  • Has sold developer and/or technical products, especially in a product-led growth (PLG) motion
  • Experience presenting to senior managers and executives
  • The ability to manage many opportunities simultaneously at various stages,  coupled with a strong track record of meeting and exceeding quota
  • Experience using Gong, or similar, to collaborate internally and manage pipeline
  • Experience partnering with a Sales Engineering team, support, and customer success team to drive positive outcomes for clients
  • Proactive from lead to close - the hiring manager for this role is Ike Dunaway. If this opportunity really excites you, please don't just apply on the website. Prospect thoughtfully and tell us why you're the best candidate for this position.
  • This role is based in Denver and is hybrid required (3 days/week in-office).

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.

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