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Customer Account Executive Retention Jobs (NOW HIRING)

FirstLight

Account Executive

Somerville, MA · On-site

$75K - $85K/yr

Account Executive The Account Executive (AE) is the catalyst behind FirstLight's success as an ... Support in retaining newly acquired customers and expanding footprint through cross/up sell ...

Chubb

Account Executive

Chicago, IL · On-site +1

Create and manage program retention and performance guarantees * Develop, maintain and execute ... Demonstrated analytical skills and knowledge base to consult with customers on insurance products

Chubb

Account Executive

Chicago, IL · On-site

Create and manage program retention and performance guarantees * Develop, maintain and execute ... Demonstrated analytical skills and knowledge base to consult with customers on insurance products

Chubb

Account Executive

Houston, TX · On-site +1

Create and manage program retention and performance guarantees * Develop, maintain and execute ... Demonstrated analytical skills and knowledge base to consult with customers on insurance products

Prohire

Technology Sales Account Executive

San Jose, CA · On-site

$44K - $46K/yr

... customers. Account Executives sell, service, retain and grow a base of accounts within a specific geographic territory and industry and they actively prospect for new business accounts. Account ...

True Helix

Account Executive

Delmont, PA

... retention while continuously hunting and closing new business. Major Areas of Responsibility ... Provide professional after-sales support to enhance the customers' dedication * Remain in frequent ...

FirstLight

Account Executive

Albany, NY · On-site

$75K - $85K/yr

The Account Executive (AE) is the catalyst behind FirstLight's success as an organization. As a ... Support in retaining newly acquired customers and expanding footprint through cross/up sell ...

FirstLight

Account Executive

Victor, NY · On-site

$75K - $85K/yr

The Account Executive (AE) is the catalyst behind FirstLight's success as an organization. As a ... Support in retaining newly acquired customers and expanding footprint through cross/up sell ...

NRG Controls, LLC

Account Executive

Harrisburg, PA · On-site

Position Summary: The Account Executive is responsible for developing and maintaining client ... customer needs. * Build and maintain strong relationships with existing clients to ensure retention ...

New

NRG Controls, LLC

Account Executive

Oberlin, PA

The Account Executive is responsible for developing and maintaining client relationships to promote ... customer needs. * Build and maintain strong relationships with existing clients to ensure retention ...

New

NRG Controls LLC

Account Executive

Oberlin, PA · On-site

Position Summary: The Account Executive is responsible for developing and maintaining client ... customer needs. * Build and maintain strong relationships with existing clients to ensure retention ...

FirstLight

Account Executive

Buffalo, NY · On-site

$75K - $85K/yr

The Account Executive (AE) is the catalyst behind FirstLight's success as an organization. As a ... Support in retaining newly acquired customers and expanding footprint through cross/up sell ...

Qeexo, Co.

Senior Account Executive

Pittsburgh, PA

Senior Account Executive Mid-West The Senior Account Executive is a strategic sales leader ... retention of high-value and complex customer accounts. Serving as a primary point of contact for ...

Retain.ai

Account Executive

San Francisco, CA · On-site

... a new Account Executive. It's an incredible role for someone who wants to take on a lot of ... Generate and close new business opportunities to fuel the Retain customer pipeline. * Work closely ...

Qeexo, Co.

Senior Account Executive

Pittsburgh, PA · On-site

Senior Account Executive Mid-West The Senior Account Executive is a strategic sales leader ... retention of high-value and complex customer accounts. Serving as a primary point of contact for ...

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All JobsCustomer Account Retention JobsCustomer Account Executive Retention Jobs

Customer Account Executive Retention information

See salary details

$40K

$64.1K

$98K

How much do customer account executive retention jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer account executive retention in the United States is $64,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Account Executive Retention vs Customer Account Executive?

AspectCustomer Account Executive RetentionCustomer Account Executive
Primary FocusRetaining existing customers and reducing churnAcquiring new customers and managing accounts
ResponsibilitiesFollow-up with current clients, upselling, renewal managementProspecting, onboarding new clients, initial account setup
Skills & CredentialsCustomer relationship management, communication, negotiationSales techniques, product knowledge, communication
Work EnvironmentCustomer retention teams, account managementSales teams, new client onboarding

Customer Account Executive Retention focuses on maintaining and growing existing client relationships, while Customer Account Executive emphasizes acquiring new clients. Both roles require strong communication skills, but retention roles prioritize relationship management and renewal strategies, whereas acquisition roles focus on sales and prospecting.

What does a Customer Account Executive Retention do?

A Customer Account Executive Retention is responsible for maintaining and strengthening relationships with existing customers, often with the goal of preventing cancellations or churn. They handle customer inquiries, address concerns, and proactively offer solutions or incentives to encourage continued service. This role often involves negotiating with customers, understanding their needs, and ensuring they have a positive experience with the company. Effective communication and problem-solving skills are essential, as Customer Account Executive Retention professionals serve as a bridge between the customer and the company.

What are the key skills and qualifications needed to thrive as a Customer Account Executive Retention?

To thrive as a Customer Account Executive Retention, you need strong sales acumen, negotiation skills, and experience in account management, often supported by a relevant degree or prior customer service experience. Familiarity with CRM systems such as Salesforce, knowledge of retention strategies, and proficiency in communication platforms are typically required. Excellent interpersonal skills, problem-solving abilities, and resilience help you build rapport and handle challenging customer interactions effectively. These competencies are crucial for maximizing customer satisfaction, reducing churn, and achieving retention targets in a competitive environment.

How does a Customer Account Executive Retention typically collaborate with other departments to resolve customer issues and improve retention rates?

Customer Account Executive Retention professionals frequently work cross-functionally with departments such as billing, technical support, and sales to address customer concerns and prevent churn. They act as a liaison, escalating complex issues to the appropriate teams while ensuring the customer’s voice is heard throughout the process. By sharing customer feedback and collaborating on solutions, they help identify trends and contribute to initiatives aimed at improving overall customer satisfaction and retention. This collaborative approach not only resolves immediate concerns but also supports long-term business goals.
More about Customer Account Executive Retention jobs

What cities are hiring for Customer Account Executive Retention jobs?

Cities with the most Customer Account Executive Retention job openings:

What states have the most Customer Account Executive Retention jobs?

States with the most job openings for Customer Account Executive Retention jobs include:

What job categories do people searching Customer Account Executive Retention jobs look for?

The top searched job categories for Customer Account Executive Retention jobs are:

Customer Account Executive Retention jobs near you
Infographic showing various Customer Account Executive Retention job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,082 per year, or $30.8 per hour.

Account Executive

FirstLight

Somerville, MA • On-site

$75K - $85K/yr

Full-time

Posted 6 days ago

FirstLight Fiber rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 98 rated telecommunications companies

Job description

Account Executive
Job Description

The Account Executive (AE) is the catalyst behind FirstLight’s success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net-new business from prospects and existing customers. Account Executive’s own all opportunities for their assigned, named prospect accounts and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Job requirements include (but are not limited to):

  • Negotiate and close as many sales opportunities as possible.
  • Identify the needs of prospects, provide guidance and solution recommendations to meet those needs, and effectively understand and respond to prospect objections.
  • Develop a mastery of all FirstLight’s broad portfolio of products and services and connect client’s business objectives with FirstLight offerings and solutions.
  • Be proactive in all aspects of opportunity development, including conducting outreach to prospects to establish relationships and identify new sales opportunities.
  • Build and expand relationships with Economic Buyer in prospect accounts.
  • Assist the prospect in maximizing the return of their investment with FirstLight
  • Establish yourself as a ‘Trusted Advisor’ to the prospect
  • Support in retaining newly acquired customers and expanding footprint through cross/up sell opportunities.
  • Stay abreast of competition, competitive issues and products.
  • Provide regular reporting of pipeline and forecast through the CRM system.
  • Collaborate with peers and management around ways to continually improve the sales organization.
  • Provide expertise around areas of interest to discuss industry best practices and development of high-level strategies.
  • Bring net new and innovative ideas to both the internal team and the customer.
  • Assist in creating an environment of teamwork and continuous improvement.
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement.

Job Qualifications & Preferences:

  • 5+ years of B2B sales experience, preferably in a telecom or ISP environment
  • Proven track record of exceeding new logo sales quotas
  • Strong knowledge of telecommunications industry and terminology
  • Experience selling to Mid-Market, Large Enterprise, Healthcare and Financial services, with an emphasis on new logo growth, prospecting, and cold calling.
  • BA/BS Degree or equivalent

Personal Attributes:

  • Customer Focused: Approaching all opportunities through the lenses of the prospect or customer
  • Strategic: Able to prioritize and manage multiple accounts within territory
  • Persuasive: Achieves ‘win-win’ positioning, guiding others to change status quo
  • Resourceful: Able to overcome obstacles and barriers to find appropriate sales solutions

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.


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