ZipRecruiter

Log In

1

Customer Account Executive Retention Jobs (NOW HIRING)

AvePoint

Customer Account Executive - SLED

Arlington, VA · On-site

$100K - $140K/yr

To learn more, visit AvePoint is excited to provide an opportunity for an Account Executive - SLED who is energized to support State, Local, and Education customers across the U.S. As an account ...

Tailscale

Senior Customer Account Executive

Denver, CO · On-site +1

$150K/yr

As a Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new ...

UCX

Account Executive

Albany, NY · On-site

$75K - $90K/yr

... retention of existing business within their assigned territory. In this position, the Account ... Maintain positive customer relationships. The Account Executive upholds UCX high standards of ...

C & C Sales Inc

Technology Account Executive

Lenexa, KS · On-site

Account Executive will be responsible for providing customer solutions while maximizing account ... We offer a competitive salary in order to recognize and retain our associates. We also offer full ...

C&C GROUP

Technology Account Executive

Lenexa, KS · On-site

Account Executive will be responsible for providing customer solutions while maximizing account ... We offer a competitive salary in order to recognize and retain our associates. We also offer full ...

C&C GROUP

Controls Sales Account Executive

Wichita, KS · On-site

Account Executive will be responsible for developing long-term customer relationships and maximizing customer retention with business accounts. Account Executive will need to identify potential ...

Behavox

Account Executive, Enterprise

New York, NY · On-site

Following initial contract signature, the Account Executive retains commercial ownership of the account and partners with Customer Success to support adoption and execute value-driven expansion and ...

Behavox

Account Executive, Enterprise

Houston, TX

Following initial contract signature, the Account Executive retains commercial ownership of the account and partners with Customer Success to support adoption and execute value-driven expansion and ...

Behavox

Account Executive, Enterprise

Houston, TX · On-site

Following initial contract signature, the Account Executive retains commercial ownership of the account and partners with Customer Success to support adoption and execute value-driven expansion and ...

Behavox

Account Executive, Enterprise

New York, NY

Following initial contract signature, the Account Executive retains commercial ownership of the account and partners with Customer Success to support adoption and execute value-driven expansion and ...

FirstLight

Account Executive

Williston, VT · On-site

$75K - $85K/yr

Account Executive The Account Executive (AE) is the catalyst behind FirstLight's success as an ... Support in retaining newly acquired customers and expanding footprint through cross/up sell ...

FirstLight

Account Executive

Portsmouth, NH · On-site

$75K - $85K/yr

Account Executive The Account Executive (AE) is the catalyst behind FirstLight's success as an ... Support in retaining newly acquired customers and expanding footprint through cross/up sell ...

FirstLight

Account Executive

Manchester, NH · On-site

$75K - $85K/yr

Account Executive The Account Executive (AE) is the catalyst behind FirstLight's success as an ... Support in retaining newly acquired customers and expanding footprint through cross/up sell ...

Chubb

Account Executive

Chicago, IL · On-site

Create and manage program retention and performance guarantees * Develop, maintain and execute ... Demonstrated analytical skills and knowledge base to consult with customers on insurance products

next page

Showing results 1-20

All JobsCustomer Account Retention JobsCustomer Account Executive Retention Jobs

Customer Account Executive Retention information

See salary details

$40K

$64.1K

$98K

How much do customer account executive retention jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer account executive retention in the United States is $64,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Account Executive Retention vs Customer Account Executive?

AspectCustomer Account Executive RetentionCustomer Account Executive
Primary FocusRetaining existing customers and reducing churnAcquiring new customers and managing accounts
ResponsibilitiesFollow-up with current clients, upselling, renewal managementProspecting, onboarding new clients, initial account setup
Skills & CredentialsCustomer relationship management, communication, negotiationSales techniques, product knowledge, communication
Work EnvironmentCustomer retention teams, account managementSales teams, new client onboarding

Customer Account Executive Retention focuses on maintaining and growing existing client relationships, while Customer Account Executive emphasizes acquiring new clients. Both roles require strong communication skills, but retention roles prioritize relationship management and renewal strategies, whereas acquisition roles focus on sales and prospecting.

What does a Customer Account Executive Retention do?

A Customer Account Executive Retention is responsible for maintaining and strengthening relationships with existing customers, often with the goal of preventing cancellations or churn. They handle customer inquiries, address concerns, and proactively offer solutions or incentives to encourage continued service. This role often involves negotiating with customers, understanding their needs, and ensuring they have a positive experience with the company. Effective communication and problem-solving skills are essential, as Customer Account Executive Retention professionals serve as a bridge between the customer and the company.

What are the key skills and qualifications needed to thrive as a Customer Account Executive Retention, and why are they important?

To thrive as a Customer Account Executive Retention, you need strong sales acumen, negotiation skills, and experience in account management, often supported by a relevant degree or prior customer service experience. Familiarity with CRM systems such as Salesforce, knowledge of retention strategies, and proficiency in communication platforms are typically required. Excellent interpersonal skills, problem-solving abilities, and resilience help you build rapport and handle challenging customer interactions effectively. These competencies are crucial for maximizing customer satisfaction, reducing churn, and achieving retention targets in a competitive environment.

How does a Customer Account Executive Retention typically collaborate with other departments to resolve customer issues and improve retention rates?

Customer Account Executive Retention professionals frequently work cross-functionally with departments such as billing, technical support, and sales to address customer concerns and prevent churn. They act as a liaison, escalating complex issues to the appropriate teams while ensuring the customer’s voice is heard throughout the process. By sharing customer feedback and collaborating on solutions, they help identify trends and contribute to initiatives aimed at improving overall customer satisfaction and retention. This collaborative approach not only resolves immediate concerns but also supports long-term business goals.
More about Customer Account Executive Retention jobs
What cities are hiring for Customer Account Executive Retention jobs? Cities with the most Customer Account Executive Retention job openings:
What states have the most Customer Account Executive Retention jobs? States with the most job openings for Customer Account Executive Retention jobs include:
What job categories do people searching Customer Account Executive Retention jobs look for? The top searched job categories for Customer Account Executive Retention jobs are:
Customer Account Executive Retention jobs near you
Infographic showing various Customer Account Executive Retention job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,082 per year, or $30.8 per hour.
Retention Account Executive

Retention Account Executive

Pye Barker Fire and Safety LLC

Irving, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Retention Account Executive is responsible for managing and growing an assigned portfolio of existing customer accounts. This role focuses on building strong, long-term relationships, ensuring customer satisfaction, driving contract renewals, and identifying opportunities for upselling and cross-selling additional products and services. The Retention Account Executive does not engage in new logo acquisition and instead concentrates on retaining and expanding current accounts.

Essential Duties & Responsibilities:

  • Builds and maintains a network of sources from which to identify new sales leads.

  • Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

  • Demonstrates the functions and utility of products or services to customers based on their needs.

  • Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

  • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.

  • Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.

  • Provides periodic territory sales forecasts.

  • Perform other duties assigned by management.

Education/Qualification:

  • Proven experience in account management, customer success, or sales within existing accounts

  • Strong relationship-building and communication skills

  • Ability to identify customer needs and present appropriate solutions

  • Excellent organizational and time-management skills

  • Experience working with CRM systems

  • Ability to collaborate effectively across departments

  • Experience in a service-based, construction, or technical industry

  • Background in contract management and renewals

  • Familiarity with long-term customer relationship management


Other Duties:

  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

  • Performs other duties as assigned.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to travel.

Benefits and Perks:

  • Excellent pay

  • Medical, dental, vision

  • Company paid life insurance

  • Company paid short-term disability

  • 401K with employer match

  • Paid vacation and company holidays

  • Training and Career Development

  • Company vehicle (if job applicable)

  • Immediate qualification for theALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

Apply