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Online Desktop Support Jobs (NOW HIRING)

Tekwissen

Desktop Support Technician

Longmont, CO · On-site

$20 - $25.50/hr

Desktop Support Technician Work Location: Longmont, CO, 80503 Duration: 12 Months Job Type ... Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint ...

krg technology inc

Desktop Support

Bend, OR · On-site

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and ...

Artech Information System LLC

DESKTOP SUPPORT

New York, NY

$22.25 - $28.25/hr

Desktop support Purchase ,NY DURATION 3 DAYS Desktop support skills Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications ...

Samprasoft

Desktop Support

Wildwood, MO · On-site

Desktop Support Technician Under minimal supervision, act as support resource providing second-tier support for IT incidents and requests from associates via phone and email to resolve problems ...

Diverse Lynx

Desktop Support

Queens Village, NY · On-site

Desktop Support Location: Queens Village, NY (Onsite) Duration: 6 months Contract Competencies: Mobile - Swift(iOS) Citrix Virtual Apps & Desktops Role Description: * Experience with VDI solutions ...

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Desktop standardization, patching, and maintenance * Support of mobile infrastructure ... Strong knowledge of the Office 365 platform including Exchange Online, SharePoint Online, and Azure ...

Purple Drive

Desktop Support Engineer

Newark, NJ · On-site

Desktop Support Engineer Location: Newark, NJ 100% Onsite, 5 days a week. Local candidates preferred. Laptops/Desktops troubleshooting, troubleshooting hardware and software issues, installing ...

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How much do online desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an Online Desktop Support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

More about Online Desktop Support jobs
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What states have the most Online Desktop Support jobs? States with the most job openings for Online Desktop Support jobs include:
What job categories do people searching Online Desktop Support jobs look for? The top searched job categories for Online Desktop Support jobs are:
Online Desktop Support jobs near you

Desktop Support Technician

TSG Risk Management

New York, NY • On-site

$30 - $40/hr

Full-time

Medical, Dental

Posted 25 days ago

Job description

Desktop Support TechnicianSummary

We are seeking a highly motivated and customer-focused Desktop Support Technician to provide high-quality technical support to end users in a fast-paced, in-person environment.

The ideal candidate is personable, proactive, and confident working directly with employees to resolve technical issues. This role requires strong troubleshooting skills across hardware, software, and Microsoft technologies, along with the ability to deliver professional, white-glove support to internal users.

This position is ideal for someone who enjoys helping people, thrives in an interactive support environment, and takes pride in delivering an excellent end-user experience.

Key Responsibilities

Provide in-person and remote desktop support to end users, including desk-side troubleshooting and technical assistance

Install, configure, and maintain desktop and laptop hardware, peripherals, printers, and related equipment

Troubleshoot and support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office

Assist with user account management including password resets, access issues, and group permissions

Support Windows operating systems and endpoint devices

Respond to IT incidents and service requests through a ticketing system such as ServiceNow or similar platforms

Assist with endpoint and device management through modern management tools such as Intune or similar platforms

Troubleshoot basic networking issues including connectivity, VPN access, and wireless configuration

Maintain accurate documentation of support activities, troubleshooting steps, and resolutions

Collaborate with internal IT teams on projects, system upgrades, and technology rollouts

Act as a professional and approachable representative of the IT team when interacting with employees and internal stakeholders

Required Skills & Experience

25+ years of Desktop Support, Help Desk, or End-User Support experience

Strong experience supporting Windows operating systems

Hands-on experience troubleshooting Microsoft 365 / Office 365 applications

Experience with user account administration within Active Directory or Azure Active Directory

Familiarity with endpoint management tools such as Intune or similar device management platforms

Experience using IT ticketing systems such as ServiceNow, Jira Service Management, or similar tools

Basic understanding of networking concepts including TCP/IP, DNS, VPN, and wireless connectivity

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills with both technical and non-technical users

Professional, service-oriented mindset with the ability to work in a fast-paced support environment

Nice to Have

Experience supporting SharePoint Online

Executive or VIP support experience

Experience working in corporate or enterprise environments

Exposure to mobile device management (MDM)

Job Details

Job Type: Contract
Pay: $30.00 $40.00 per hour
Expected Hours: 40 per week
Work Location: In Person

Benefits

Health insurance
Dental insurance

Experience Requirements

Customer support: 23 years preferred
Desktop support: 23 years required
Windows OS support: 23 years required

Location Requirements

Ability to commute to New York, NY