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Online Desktop Support Jobs (NOW HIRING)

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description: Assists end users in resolving hardware and software issues by fielding telephone calls and email ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description: Assists end users in resolving hardware and software issues by fielding telephone calls and email ...

krg technology inc

Desktop Support

Bend, OR

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and ...

MSR Cosmos

Desktop Support

Avon Lake, OH · On-site

$18.50 - $23.50/hr

Desktop Support Location: Avon Lake, OH Duration: Long Term Skills: Desktop Support with strong Windows skills Thanks Ramesh

ClifyX

Desktop Support

Los Angeles, CA · On-site

$21.75 - $27.75/hr

Desktop Support Work Location : Los Angeles, CA (onsite) Contract duration: 12+ months Contract Looking for local candidates only Job Summary: We are seeking a Desktop Support Engineer to assist with ...

Apolis

Desktop Support

Boston, MA · On-site

Senior Desktop Support Location: 133 Brookline Ave, Boston, MA 02215 Openings: 5 Important Requirements: • Candidates must reside within a 30-minute driving distance from the client location. • ...

Vareximaging

Desktop Support

Salt Lake City, UT

$19.50 - $25/hr

SummaryThe Desktop Support provides desktop support services for end users across the organization. This role is responsible for troubleshooting common to moderately complex hardware, software ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

Desktop Support Location : Deerfield IL (Onsite) Duration : Contract Experience : 9+ : * Desktop Support: OSS (Local IT ) * Provide onsite and desk side support services to end users. * Build ...

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How much do online desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an Online Desktop Support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

More about Online Desktop Support jobs
What cities are hiring for Online Desktop Support jobs? Cities with the most Online Desktop Support job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Online Desktop Support jobs? States with the most job openings for Online Desktop Support jobs include:
What job categories do people searching Online Desktop Support jobs look for? The top searched job categories for Online Desktop Support jobs are:
Online Desktop Support jobs near you

Desktop Support in Andover, Massachusetts

Desktop & Depot Support

Andover, MA • On-site

$17 - $25/hr

Other

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, Massachusetts. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

  • Provide Workstation Software Break Fix support
  • IMAC - PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualifications:
  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Preferred Qualifications:
  • Certified Dell Technician
  • Expertise in Inventory Control
Requirements
  • Must be within driving distance of Andover, Massachusetts, and be willing to work onsite.
  • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
  • Must be able to lift up to 40 lbs
  • Must be able to stand or walk for extended periods of time
  • Must be able to walk up and down stairs or ramps
  • Must be able to kneel and work under desks or in confined spaces
  • This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes
What is Important to Us:
  • You are an excellent communicator in writing and speaking.
  • You have the ability to work independently but also value teamwork.
  • Your problem-solving skills are excellent.
  • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
  • You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers
Salary Description
$17.00/hr - $25.00/hr

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