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Online Desktop Support Jobs in St Cloud, MN (NOW HIRING)

SURFTHING LLC

Support Technician Level 1

Annandale, MN · On-site

$23 - $27/hr

Support Technician Level 1 SurfThing in Annandale Minnesota, is a fast-growing leader in golf ... Experience using remote desktop tools and help desk ticketing systems * Strong troubleshooting and ...

SurfThing LLC

Support Technician Level 1

Annandale, MN · On-site

$23 - $27/hr

... desktop support, PC repair, or a related technical role Experience using remote desktop tools and help desk ticketing systems Strong troubleshooting and problem-solving abilities with attention to ...

SURFTHING LLC

Support Technician Level 1

Annandale, MN · On-site

$23 - $27/hr

Support Technician Level 1 SurfThing in Annandale Minnesota, is a fast-growing leader in golf ... Experience using remote desktop tools and help desk ticketing systems * Strong troubleshooting and ...

SURFTHING LLC

Support Technician Level 1

Annandale, MN

$23 - $27/hr

Opportunity for advancement Support Technician Level 1 SurfThing in Annandale Minnesota, is a fast ... Experience using remote desktop tools and help desk ticketing systems * Strong troubleshooting and ...

Sportech Inc.

IT Technician

Elk River, MN · On-site

$21 - $24/hr

You will maintain and support desktop hardware, network connectivity, user systems, and production floor workstations. You will also partner with operations to mitigate downtime, improve reliability ...

Sportech

IT Technician

Elk River, MN · On-site

$21 - $24/hr

You will maintain and support desktop hardware, network connectivity, user systems, and production floor workstations. You will also partner with operations to mitigate downtime, improve reliability ...

Sportech, LLC

IT Technician

Elk River, MN · On-site

$21 - $24/hr

You will maintain and support desktop hardware, network connectivity, user systems, and production floor workstations. You will also partner with operations to mitigate downtime, improve reliability ...

Sportech, LLC

IT Technician

Elk River, MN

$21 - $24/hr

You will maintain and support desktop hardware, network connectivity, user systems, and production floor workstations. You will also partner with operations to mitigate downtime, improve reliability ...

Michels

Service Desk Support Analyst

Elk River, MN · On-site

$25 - $31/hr

Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and ...

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Online Desktop Support information

See St Cloud, MN salary details

$13

$22

$32

How much do online desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online desktop support in St. Cloud, MN is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an Online Desktop Support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are the most commonly searched types of Desktop Support jobs in St. Cloud, MN? The most popular types of Desktop Support jobs in St. Cloud, MN are:
What are popular job titles related to Online Desktop Support jobs in St. Cloud, MN? For Online Desktop Support jobs in St. Cloud, MN, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in St. Cloud, MN look for? The top searched job categories for Online Desktop Support jobs in St. Cloud, MN are:
What cities near St. Cloud, MN are hiring for Online Desktop Support jobs? Cities near St. Cloud, MN with the most Online Desktop Support job openings:
Online Desktop Support jobs near you
Infographic showing various Online Desktop Support job openings in St. Cloud, MN as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,313 per year, or $22.7 per hour.
Support Technician Level 1

Support Technician Level 1

SURFTHING LLC

Annandale, MN • On-site

$23 - $27/hr

Full-time

Retirement, PTO

Posted 7 days ago

Job description

Support Technician Level 1

SurfThing in Annandale Minnesota, is a fast-growing leader in golf simulator technology with a culture that values honesty, transparency, and results—while keeping things fun.
Hourly Pay: $23.00–$27.00
Schedule:
Monday–Friday between 8:00 AM and 6:00 PM, with three available 8-hour shift options.
On-Call Rotation:
Rotating weekend on-call schedule with overtime pay provided for on-call coverage.
Benefits:

  • ICHRA 
  • 18 Days PTO 
  • Paid Holidays 
  • 401(k) Match after 1 year 
Technical Support Responsibilities

  • Identify, troubleshoot, and resolve hardware, software, and networking issues 
  • Install, configure, and maintain computer hardware, software, and peripheral devices 
  • Provide remote and phone-based technical support to customers and partners 
  • Guide customers through troubleshooting steps and clearly communicate technical solutions 
  • Manage and prioritize multiple support tickets in a fast-paced environment 
  • Document troubleshooting steps, resolutions, and support procedures accurately 
  • Support deployment and roll-out of new applications and system updates 
  • Test and evaluate new technologies, hardware, and software solutions 
  • Set up and configure Golf Simulators and related software for partners and customers 
  • Diagnose and test returned Golf Simulators to determine repair or replacement next steps 
  • Escalate unresolved or advanced technical issues to higher-level IT staff when necessary 
  • Follow up with customers to ensure issues are fully resolved and provide a positive support experience 
Qualifications & Experience

  • Minimum 1 year of experience in technical support, help desk support, desktop support, PC repair, or a related technical role 
  • Experience using remote desktop tools and help desk ticketing systems 
  • Strong troubleshooting and problem-solving abilities with attention to detail 
  • Working knowledge of Windows Operating Systems, Microsoft Office Suite, and basic networking concepts 
  • Ability to communicate technical information clearly to both technical and non-technical users 
  • Strong organizational skills with the ability to manage multiple priorities effectively 
  • Ability to learn new technologies and systems quickly in a hands-on environment 
  • Experience with PC hardware, gaming systems, simulators, AV equipment, or consumer electronics is a plus