Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...
Travel Customer Service Representative
Rochester, MN · On-site
$16.25 - $22/hr
We provide training, support, and tools to help you succeed in a remote work environment ... Comfortable navigating online systems and digital booking tools * Passionate about travel and ...
Travel Customer Service Representative
Rochester, MN · On-site
$16.25 - $22/hr
We provide training, support, and tools to help you succeed in a remote work environment ... Comfortable navigating online systems and digital booking tools * Passionate about travel and ...
Technical Support
Rochester, MN · On-site
$38K - $47K/yr
* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...
Technical Support
Rochester, MN · On-site
$38K - $47K/yr
* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...
Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean. The experienced and highly skilled Technical Service/Support Specialist will deliver ...
Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean. The experienced and highly skilled Technical Service/Support Specialist will deliver ...
Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean. The experienced and highly skilled Technical Service/Support Specialist will deliver ...
Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean. The experienced and highly skilled Technical Service/Support Specialist will deliver ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Online Desktop Support information
See Rochester, MN salary details
$14.17 - $15.93
1% of jobs
$15.93 - $17.68
5% of jobs
$17.68 - $19.44
15% of jobs
$19.78 is the 25th percentile. Wages below this are outliers.
$19.44 - $21.19
20% of jobs
The median wage is $22.07 / hr.
$21.19 - $22.95
18% of jobs
$24.62 is the 75th percentile. Wages above this are outliers.
$22.95 - $24.70
17% of jobs
$24.70 - $26.46
9% of jobs
$26.46 - $28.21
6% of jobs
$28.21 - $29.97
5% of jobs
$29.97 - $31.72
2% of jobs
$31.72 - $33.48
1% of jobs
$14
$23
$33
How much do online desktop support jobs pay per hour?
As of Aug 24, 2026, the average hourly pay for online desktop support in Rochester, MN is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $25.14 per hour, depending on experience, location, and employer.
What is an online desktop support specialist?
An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.
What are the key skills and qualifications needed to thrive as an online desktop support professional?
To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.
What are some typical challenges faced by online desktop support professionals, and how can they be managed effectively?
Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.
What is the difference between Online Desktop Support vs Help Desk Technician?
| Aspect | Online Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Remote, client-site support via online tools | Help desk, call centers, on-site support |
| Industry Usage | IT service providers, tech companies | Corporate IT departments, MSPs |
| Common Tasks | Remote troubleshooting, software installation | Ticket management, user support, issue resolution |
Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.
What are the most commonly searched types of Desktop Support jobs in Rochester, MN?
The most popular types of Desktop Support jobs in Rochester, MN are:
What are popular job titles related to Online Desktop Support jobs in Rochester, MN?
For Online Desktop Support jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in Rochester, MN look for?
The top searched job categories for Online Desktop Support jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Online Desktop Support jobs?
Cities near Rochester, MN with the most Online Desktop Support job openings:
Part-time
Re-posted 15 days ago
Worldwide TechServices rating
4.9
Based on 6 frontline employees who took The Breakroom Quiz
216th of 225 rated it services
Job description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Skills:
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
What Worldwide TechServices employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Worldwide TechServices
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Tewksbury, MA, US
Year founded
1951