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Level 2 Desktop Support Technician Jobs (NOW HIRING)

F2Onsite

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Level 2 Desktop Support Technician

Salem, VA · On-site

$23 - $25/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

Revel Staffing

Desktop Support Technician

Seattle, WA · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Some college-level coursework in computer science, information technology, or related field ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Overview The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support ...

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Job Title Desktop Support Technician Location Saint Paul, Minnesota (Onsite) Job Type Full-time | ... Required Skills & Experience * 5+ years of enterprise-level desktop engineering and technical ...

TEKsystems

Desktop Support Technician

Birmingham, AL

$32 - $40/hr

... II Desktop Support Technician with experience in Microsoft 365, Intune, and modern endpoint ... Act as a Level II for complex EUC issues, working closely with other team members * Assist with the ...

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Level 2 Desktop Support Technician information

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How much do level 2 desktop support technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for level 2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Desktop Support Technician, and why are they important?

To thrive as a Level 2 Desktop Support Technician, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and hardware diagnostics software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These skills and qualities ensure timely resolution of complex technical problems, minimize downtime, and maintain high user satisfaction.

What is the difference between Level 2 Desktop Support Technician vs Level 1 Desktop Support Technician?

AspectLevel 2 Desktop Support TechnicianLevel 1 Desktop Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, interacts with advanced usersAddresses basic user problems, initial contact point
ResponsibilitiesDiagnoses and resolves hardware/software issues, escalates complex problemsPerforms basic troubleshooting, documents issues, and provides user support

The main difference between a Level 2 Desktop Support Technician and a Level 1 Desktop Support Technician lies in their experience, responsibilities, and complexity of issues handled. Level 2 technicians manage more advanced problems, require higher certifications, and often work on escalated issues from Level 1 support. Level 1 technicians focus on basic troubleshooting and user support, serving as the first point of contact in IT support teams.

What does a Level 2 Desktop Support Technician do?

A Level 2 Desktop Support Technician provides advanced technical support for computer systems, software, and hardware issues that cannot be resolved by Level 1 support. They handle more complex troubleshooting, such as diagnosing network connectivity problems, software conflicts, and hardware failures. Additionally, they may assist with system upgrades, user account management, and coordinating with other IT teams. Their goal is to ensure that end-users experience minimal downtime and that technical issues are resolved efficiently.

What are some typical challenges faced by a Level 2 Desktop Support Technician and how can they be addressed?

Level 2 Desktop Support Technicians often encounter complex technical issues that cannot be resolved at the first point of contact. These can include troubleshooting hardware failures, resolving software conflicts, and supporting system upgrades. A key challenge is balancing timely issue resolution with thorough diagnostics and documentation. Effective communication is essential, as Level 2 techs frequently collaborate with end-users and escalate unresolved problems to higher technical teams. Staying updated with the latest technology and company protocols helps technicians address these challenges efficiently.
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Level 2 Desktop Support Technician jobs near you
Infographic showing various Level 2 Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Level 2 Desktop Support Technician

F2Onsite

Salem, VA • On-site

$23 - $25/hr

Contractor

Medical, Dental, Vision

Posted 13 days ago

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Job description

Position Summary

We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows desktops, laptops, printers, and end users.


Responsibilities

  • Provide Level 2 desktop and end user support for hardware and software issues.
  • Configure, deploy, image, and troubleshoot desktop and laptop computers.
  • Support Windows 10/11 and Microsoft 365 applications.
  • Troubleshoot printers, peripherals, docking stations, and other endpoint devices.
  • Perform IMAC (Install, Move, Add, Change) activities.
  • Diagnose and resolve hardware, software, and basic network connectivity issues.
  • Assist with workstation deployments, hardware refreshes, and office moves.
  • Support conference room technology and peripheral devices as needed.
  • Create and update support tickets with detailed documentation.
  • Coordinate with remote support teams and escalate issues when appropriate.
  • Deliver exceptional customer service while supporting end users onsite.

Required Skills

  • 2+ years of Level 2 Desktop Support or End User Support experience.
  • Strong Windows 10/11 troubleshooting skills.
  • Experience supporting Microsoft Office/Microsoft 365.
  • Hardware break/fix and deployment experience.
  • Experience with printer and peripheral support.
  • Basic Active Directory knowledge (user accounts, password resets, group membership).
  • Basic networking knowledge (TCP/IP, DNS, DHCP, connectivity troubleshooting).
  • Excellent communication and customer service skills.
  • Ability to work independently in a fast-paced environment.


Preferred Skills

  • Experience with SCCM, Intune, or Microsoft Endpoint Manager.
  • Experience with ServiceNow or another ITSM platform.
  • Experience supporting enterprise environments.


Contract Details

  • Location: Salem, VA
  • Duration: 12-month contract
  • Schedule: Monday–Friday during business hours (40 hours/week)
  • Potential for contract extension based on performance and business needs.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

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