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Level 2 Desktop Support Technician Jobs (NOW HIRING)

MetroSys

Desktop Support Technician

Dublin, GA · On-site

$17.25 - $22/hr

MetroSys is seeking a skilled and customer-focused Desktop Support Technician to provide onsite ... Provide Tier 1 and Tier 2 desktop support for end users, including hardware, software, and network ...

Tyto Athene, LLC

Desktop Support Technician Level II

Vienna, OH · On-site

$18.75 - $23.75/hr

Description Tyto Athene is searching for a Desktop Support Level II in Youngstown, OH. This is a ... Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ...

Apex Systems

Nashville Desktop Tech L2

Nashville, TN · On-site

$19.50 - $24.75/hr

Job#: 3036924 Level 2 Desktop Support Technician The Desktop Support Technician - Level 2 provides advanced technical support for end-users, troubleshooting complex hardware, software, and network ...

Dahl Consulting

Desktop Support | Level II

Hartford, CT · On-site

$20 - $22/hr

Title : Desktop Support | Level II Location : Hartford, CT Job Type : Contract (12 Months ... As a Desktop Support Technician II, you will support daily depot operations and provide desktop ...

New

Compucom Staffing

Level 2 Desktop Technician

Shelton, CT · On-site

$20.25 - $25.75/hr

Compucom Staffing is seeking a qualified Level 2 Desktop Technician to join their team onsite in ... This role involves providing end-user support and acting as the local resource for IT ...

F2Onsite

Be Seen First

PART TIME IT Support Technician II

Forest Park, GA · On-site

$17 - $18/hr

Position Overview Seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. This hands on role is responsible for troubleshooting ...

Bi-State Development

Desktop Technician II

Saint Louis, MO · On-site

$19.75 - $25/hr

Provides Level 2 desktop support for hardware, software, network connectivity, and peripheral ... Troubleshoots and resolves incidents escalated from Desktop Technician I in accordance with ...

Arraya Solutions

Desktop Support Technician

Boston, MA · On-site

$22 - $28/hr

Duties: 1. Demonstrates basic knowledge of Tier 1-2 service level support as relates to addressing ... technician, windows, Support, Troubleshooting, Customer service, Desktop, Active directory ...

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All JobsLevel 2 Desktop Support Technician Jobs

Level 2 Desktop Support Technician information

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How much do level 2 desktop support technician jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for level 2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Desktop Support Technician, and why are they important?

To thrive as a Level 2 Desktop Support Technician, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and hardware diagnostics software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These skills and qualities ensure timely resolution of complex technical problems, minimize downtime, and maintain high user satisfaction.

What is the difference between Level 2 Desktop Support Technician vs Level 1 Desktop Support Technician?

AspectLevel 2 Desktop Support TechnicianLevel 1 Desktop Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, interacts with advanced usersAddresses basic user problems, initial contact point
ResponsibilitiesDiagnoses and resolves hardware/software issues, escalates complex problemsPerforms basic troubleshooting, documents issues, and provides user support

The main difference between a Level 2 Desktop Support Technician and a Level 1 Desktop Support Technician lies in their experience, responsibilities, and complexity of issues handled. Level 2 technicians manage more advanced problems, require higher certifications, and often work on escalated issues from Level 1 support. Level 1 technicians focus on basic troubleshooting and user support, serving as the first point of contact in IT support teams.

What does a Level 2 Desktop Support Technician do?

A Level 2 Desktop Support Technician provides advanced technical support for computer systems, software, and hardware issues that cannot be resolved by Level 1 support. They handle more complex troubleshooting, such as diagnosing network connectivity problems, software conflicts, and hardware failures. Additionally, they may assist with system upgrades, user account management, and coordinating with other IT teams. Their goal is to ensure that end-users experience minimal downtime and that technical issues are resolved efficiently.

What are some typical challenges faced by a Level 2 Desktop Support Technician and how can they be addressed?

Level 2 Desktop Support Technicians often encounter complex technical issues that cannot be resolved at the first point of contact. These can include troubleshooting hardware failures, resolving software conflicts, and supporting system upgrades. A key challenge is balancing timely issue resolution with thorough diagnostics and documentation. Effective communication is essential, as Level 2 techs frequently collaborate with end-users and escalate unresolved problems to higher technical teams. Staying updated with the latest technology and company protocols helps technicians address these challenges efficiently.
More about Level 2 Desktop Support Technician jobs
What cities are hiring for Level 2 Desktop Support Technician jobs? Cities with the most Level 2 Desktop Support Technician job openings:
What states have the most Level 2 Desktop Support Technician jobs? States with the most job openings for Level 2 Desktop Support Technician jobs include:
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Level 2 Desktop Support Technician jobs near you
Infographic showing various Level 2 Desktop Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 96% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
New Job - Desktop Support Technician II US

New Job - Desktop Support Technician II US

Open Systems Inc

Boston, MA • On-site

$22 - $28/hr

Contractor

Re-posted 9 days ago

Job description

Title: Desktop Support Technician II

Location: Cambridge, MA, 02139

Duration: 6 months (contract to hire)

US Citizenship or Green Card required

Description

• What will the primary day-to-day responsibilities entail for this person? Level II Desktop Tech. Software Break fix – Imaging – Office 365 Troubleshooting

• What are the TOP 2 required skills that candidates must have? Win 11 and Office 365

• How many overall years of experience should this person have? Min 3 years