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Level 2 Desktop Support Technician Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Cleveland, OH

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Act as a point of contact for third-party vendors and technicians. * Serve as an escalation point ...

New

TEKsystems

Desktop Support Technician

Hartford, CT

$20 - $25/hr

Bachelor's degree with at least 2 years of related experience; OR * Associate degree with at least ... Exposure to enterprise-level technology environments and complex desktop support operations.

TEKsystems

Desktop Support Technician

New Haven, CT

$20 - $25/hr

Bachelor's degree with at least 2 years of related experience; OR * Associate degree with at least ... Exposure to enterprise-level technology environments and complex desktop support operations.

Revel Staffing

Desktop Support Technician

Atlanta, GA

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Some college-level coursework in computer science, information technology, or related field ...

Revel Staffing

Desktop Support Technician

Toledo, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Some college-level coursework in computer science, information technology, or related field ...

BMWC CONSTRUCTORS

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

... organizational Service Level Agreements (SLAs). * Populate and maintain accurate technical ... REQUIREMENTS AND QUALIFICATIONS * 2-3 years of progressive work experience in an enterprise desktop ...

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All JobsLevel 2 Desktop Support Technician Jobs

Level 2 Desktop Support Technician information

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How much do level 2 desktop support technician jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for level 2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Desktop Support Technician, and why are they important?

To thrive as a Level 2 Desktop Support Technician, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and hardware diagnostics software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These skills and qualities ensure timely resolution of complex technical problems, minimize downtime, and maintain high user satisfaction.

What is the difference between Level 2 Desktop Support Technician vs Level 1 Desktop Support Technician?

AspectLevel 2 Desktop Support TechnicianLevel 1 Desktop Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, interacts with advanced usersAddresses basic user problems, initial contact point
ResponsibilitiesDiagnoses and resolves hardware/software issues, escalates complex problemsPerforms basic troubleshooting, documents issues, and provides user support

The main difference between a Level 2 Desktop Support Technician and a Level 1 Desktop Support Technician lies in their experience, responsibilities, and complexity of issues handled. Level 2 technicians manage more advanced problems, require higher certifications, and often work on escalated issues from Level 1 support. Level 1 technicians focus on basic troubleshooting and user support, serving as the first point of contact in IT support teams.

What does a Level 2 Desktop Support Technician do?

A Level 2 Desktop Support Technician provides advanced technical support for computer systems, software, and hardware issues that cannot be resolved by Level 1 support. They handle more complex troubleshooting, such as diagnosing network connectivity problems, software conflicts, and hardware failures. Additionally, they may assist with system upgrades, user account management, and coordinating with other IT teams. Their goal is to ensure that end-users experience minimal downtime and that technical issues are resolved efficiently.

What are some typical challenges faced by a Level 2 Desktop Support Technician and how can they be addressed?

Level 2 Desktop Support Technicians often encounter complex technical issues that cannot be resolved at the first point of contact. These can include troubleshooting hardware failures, resolving software conflicts, and supporting system upgrades. A key challenge is balancing timely issue resolution with thorough diagnostics and documentation. Effective communication is essential, as Level 2 techs frequently collaborate with end-users and escalate unresolved problems to higher technical teams. Staying updated with the latest technology and company protocols helps technicians address these challenges efficiently.
More about Level 2 Desktop Support Technician jobs
What cities are hiring for Level 2 Desktop Support Technician jobs? Cities with the most Level 2 Desktop Support Technician job openings:
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Level 2 Desktop Support Technician jobs near you
Infographic showing various Level 2 Desktop Support Technician job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 68% Full Time, 11% Part Time, 1% Temporary, and 14% Contract. Highlights an 68% Physical, 3% Hybrid, and 29% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Desktop Support Technician

Desktop Support Technician

Thoughtwave Software and Solutions

Fort George G Meade, MD • On-site

$22.50 - $28.50/hr

Other

Posted 4 days ago

Job description

Desktop Support Technician
Location: Must reside within a commutable distance of Fort Meade, MD
Travel: Nationwide travel required
Clearance: Active Secret Clearance Required
Employment Type: 12-Month Contract with Potential for Extension
Remote Flexibility: Hybrid/Remote Flexibility Available When Not Traveling

Must have requirements:

  • Active Secret Clearance
  • Minimum of 2 years experience
  • Ability to travel
  • Located within commuting distance of Fort Meade in Maryland (within 60 miles)

 
Position Overview
We are seeking a Desktop Support Technician to provide hands-on technical support for end users across multiple customer locations nationwide. The ideal candidate will have experience supporting desktop environments, deploying, and imaging workstations, troubleshooting hardware and software issues, and delivering excellent customer service in a fast-paced environment.
 
Responsibilities

  • Provide Tier I/II desktop and help desk support for end users.
  • Deploy, image, re-image, configure, and maintain Windows-based desktop and laptop systems.
  • Troubleshoot and resolve hardware, software, printer, peripheral, and connectivity issues.
  • Install, configure, and upgrade operating systems, software applications, and security updates.
  • Respond to and resolve service tickets in accordance with established service levels.
  • Support user account administration activities, including password resets and access troubleshooting.
  • Perform desk-side, remote, and field support activities.
  • Maintain asset inventory and documentation for deployed equipment.
  • Coordinate with network, systems, and cybersecurity teams to resolve complex issues.
  • Travel to customer sites throughout the United States to support deployment, refresh, and migration projects.
  • Provide exceptional customer service while supporting users in enterprise environments.

 
Required Qualifications

  • Active Secret Clearance.
  • Minimum of 2 years of Help Desk, Desktop Support, or Technical Support experience.
  • Must reside within a reasonable commuting distance of Fort Meade, Maryland.
  • Experience deploying, imaging, and troubleshooting Windows desktop and laptop systems.
  • Experience supporting Microsoft Windows, Microsoft 365, and common enterprise applications.
  • Strong troubleshooting skills for hardware, software, printers, mobile devices, and peripheral equipment.
  • Ability to travel to customer locations throughout the United States.
  • Strong communication and customer service skills.
  • Ability to lift and move computer equipment as needed.

Apply