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Level 2 Desktop Support Technician Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Act as a point of contact for third-party vendors and technicians. * Serve as an escalation point ...

Accroid Inc

Desktop Support Technician

Santa Fe, NM · On-site

$19.75 - $25.25/hr

Job Summary Seeking a Desktop Support Technician with 2+ years of experience providing end-user desktop support in a Microsoft environment . The role involves PC/laptop break-fix, hardware/software ...

Revel Staffing

Desktop Support Technician

Sacramento, CA · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Some college-level coursework in computer science, information technology, or related field ...

Hireblazer

Desktop Support Technician

Austin, TX · On-site

$23 - $25/hr

Desktop Support Technician Expected Duration: 11 months Location: Onsite, candidates must be local ... level support 4 Years of Experience supporting video tele-conferencing solutions such as Cisco ...

BMWC Constructors

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

... organizational Service Level Agreements (SLAs). * Populate and maintain accurate technical ... REQUIREMENTS AND QUALIFICATIONS * 2-3 years of progressive work experience in an enterprise desktop ...

BMWC CONSTRUCTORS

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

... organizational Service Level Agreements (SLAs). * Populate and maintain accurate technical ... REQUIREMENTS AND QUALIFICATIONS * 2-3 years of progressive work experience in an enterprise desktop ...

BMWC CONSTRUCTORS

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

... organizational Service Level Agreements (SLAs). * Populate and maintain accurate technical ... REQUIREMENTS AND QUALIFICATIONS * 2-3 years of progressive work experience in an enterprise desktop ...

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Level 2 Desktop Support Technician information

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$32

How much do level 2 desktop support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for level 2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Desktop Support Technician, and why are they important?

To thrive as a Level 2 Desktop Support Technician, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and hardware diagnostics software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These skills and qualities ensure timely resolution of complex technical problems, minimize downtime, and maintain high user satisfaction.

What is the difference between Level 2 Desktop Support Technician vs Level 1 Desktop Support Technician?

AspectLevel 2 Desktop Support TechnicianLevel 1 Desktop Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, interacts with advanced usersAddresses basic user problems, initial contact point
ResponsibilitiesDiagnoses and resolves hardware/software issues, escalates complex problemsPerforms basic troubleshooting, documents issues, and provides user support

The main difference between a Level 2 Desktop Support Technician and a Level 1 Desktop Support Technician lies in their experience, responsibilities, and complexity of issues handled. Level 2 technicians manage more advanced problems, require higher certifications, and often work on escalated issues from Level 1 support. Level 1 technicians focus on basic troubleshooting and user support, serving as the first point of contact in IT support teams.

What does a Level 2 Desktop Support Technician do?

A Level 2 Desktop Support Technician provides advanced technical support for computer systems, software, and hardware issues that cannot be resolved by Level 1 support. They handle more complex troubleshooting, such as diagnosing network connectivity problems, software conflicts, and hardware failures. Additionally, they may assist with system upgrades, user account management, and coordinating with other IT teams. Their goal is to ensure that end-users experience minimal downtime and that technical issues are resolved efficiently.

What are some typical challenges faced by a Level 2 Desktop Support Technician and how can they be addressed?

Level 2 Desktop Support Technicians often encounter complex technical issues that cannot be resolved at the first point of contact. These can include troubleshooting hardware failures, resolving software conflicts, and supporting system upgrades. A key challenge is balancing timely issue resolution with thorough diagnostics and documentation. Effective communication is essential, as Level 2 techs frequently collaborate with end-users and escalate unresolved problems to higher technical teams. Staying updated with the latest technology and company protocols helps technicians address these challenges efficiently.
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What cities are hiring for Level 2 Desktop Support Technician jobs? Cities with the most Level 2 Desktop Support Technician job openings:
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Level 2 Desktop Support Technician jobs near you
Infographic showing various Level 2 Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician Level II

Tyto Athene, LLC

Chicopee, MA • On-site

$24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Tyto Athene rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

127th of 223 rated it services

Job description

Quantum Sky is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

 
 
Responsibilities:
  • Provide support to end-users for PC, server, mainframe applications, and hardware.
  • Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and highest level of technical skill in field of expertise.

Required:

  • Experience managing network modernization work or system projects of similar scope and complexity
  • Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive
  • On site support in Westover, MA.
  • Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

  • Active DoD Secret clearance

Travel:

  • Minimal, less than 10% 

Compensation:

  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The compensation range for this position is typically between $20-$25/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

  • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it. 

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky? 

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

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