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Level 2 Desktop Support Technician Jobs (NOW HIRING)

Tech Tammina LLC

Desktop Support Technician

Brooklyn, NY · On-site

$21.25 - $27/hr

Desktop Support Technician Location: Brooklyn, NY (On-site) Type: Contract (6+ months, with option to convert to full-time) Overview: We are looking for a Desktop Support Technician to join an ...

LincolnIT

Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

They are currently seeking a full time Level I/II Desktop Support Engineer to provide support and remediation for workstation issues, troubleshoot and resolve system problems, and install new ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Maxim is looking for 2 Desktop Support Technicians to join their team. It's slated as a ... Level Entry Level Job Type & Location This is a Contract to Hire position based out of Columbia, MD.

Instant Serve LLC

Desktop Support Technician

Salem, OR · On-site

$20 - $35/hr

Desktop Support Technician Location: Salem, OR Duration: 12/01/2025 - 05/29/2026 Overview: We are ... Minimum of 2 years of experience supporting desktops in an enterprise environment . * Strong ...

The Aspen Group

Desktop Support Technician

East Syracuse, NY · On-site

$27 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Desktop Support Technician The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security+ CE). * Experience ...

MSCCN

Level 2 Desktop Support - Tomball, TX

Tomball, TX · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a qualified Level 2 Desktop Support to join our client's team for an onsite position in Tomball, TX. This resource will be expected to provide effective diagnostic evaluation ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. They is in the process of ...

MM International

Desktop Support Technician

New York, NY · On-site

$22.25 - $28.25/hr

Desktop Support Technician Job Duration: 12 Months of Contract to Hire role Job Location: New York ... Contract-to-Hire On-Site We still need resume but from Finance domain Technical Experience: 2-4 ...

F2Onsite

Be Seen First

Desktop Support Technician

Ontario, CA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

Desktop Support Technician - Ontario, CA Start - ASAP - ongoing assignment Position Summary We are ... The ideal candidate is technically skilled, professional, and committed to providing a high level ...

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All JobsLevel 2 Desktop Support Technician Jobs

Level 2 Desktop Support Technician information

See salary details

$13

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$32

How much do level 2 desktop support technician jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for level 2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Desktop Support Technician, and why are they important?

To thrive as a Level 2 Desktop Support Technician, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and hardware diagnostics software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These skills and qualities ensure timely resolution of complex technical problems, minimize downtime, and maintain high user satisfaction.

What is the difference between Level 2 Desktop Support Technician vs Level 1 Desktop Support Technician?

AspectLevel 2 Desktop Support TechnicianLevel 1 Desktop Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, interacts with advanced usersAddresses basic user problems, initial contact point
ResponsibilitiesDiagnoses and resolves hardware/software issues, escalates complex problemsPerforms basic troubleshooting, documents issues, and provides user support

The main difference between a Level 2 Desktop Support Technician and a Level 1 Desktop Support Technician lies in their experience, responsibilities, and complexity of issues handled. Level 2 technicians manage more advanced problems, require higher certifications, and often work on escalated issues from Level 1 support. Level 1 technicians focus on basic troubleshooting and user support, serving as the first point of contact in IT support teams.

What does a Level 2 Desktop Support Technician do?

A Level 2 Desktop Support Technician provides advanced technical support for computer systems, software, and hardware issues that cannot be resolved by Level 1 support. They handle more complex troubleshooting, such as diagnosing network connectivity problems, software conflicts, and hardware failures. Additionally, they may assist with system upgrades, user account management, and coordinating with other IT teams. Their goal is to ensure that end-users experience minimal downtime and that technical issues are resolved efficiently.

What are some typical challenges faced by a Level 2 Desktop Support Technician and how can they be addressed?

Level 2 Desktop Support Technicians often encounter complex technical issues that cannot be resolved at the first point of contact. These can include troubleshooting hardware failures, resolving software conflicts, and supporting system upgrades. A key challenge is balancing timely issue resolution with thorough diagnostics and documentation. Effective communication is essential, as Level 2 techs frequently collaborate with end-users and escalate unresolved problems to higher technical teams. Staying updated with the latest technology and company protocols helps technicians address these challenges efficiently.
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Level 2 Desktop Support Technician jobs near you
Infographic showing various Level 2 Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Technical Support Level 2

Computech Corporation

Georgetown, TX

$34K - $43K/yr

Contractor

Re-posted 29 days ago

Job description

Job Description
  • Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
  • Desired Experience : 5.00 yrs.
  • General Description : level 2 desktop support
  • Requirements/Must Have : Team work Technical ability to troubleshoot production hardware &/or software issues. Able to work alternate shifts and overtime.
  • Skills & Qualification : Previous plant floor support.
Additional Information

Should have experience on Mobile Devices

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