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Level 2 Desktop Support Technician Jobs (NOW HIRING)

MSCCN

Level 2 Desktop Support - Tomball, TX

Tomball, TX · On-site

$45K - $60K/yr

We are currently seeking a qualified Level 2 Desktop Support to join our client's team for an onsite position in Tomball, TX. This resource will be expected to provide effective diagnostic evaluation ...

New

MM International

Desktop Support Technician

New York, NY · On-site

$22.25 - $28.25/hr

Desktop Support Technician Job Duration: 12 Months of Contract to Hire role Job Location: New York ... Contract-to-Hire On-Site We still need resume but from Finance domain Technical Experience: 2-4 ...

TEKsystems

Desktop Support Technician

Birmingham, AL

$32 - $40/hr

Description One of TEKsystems' clients is seeking a mid-to-senior and proactive Level II Desktop Support Technician with experience in Microsoft 365, Intune, and modern endpoint management. This role ...

TEKsystems

Desktop Support Technician

Ithaca, NY

$20 - $27/hr

Provide first-level support for AV and hybrid meeting environments. Additional Responsibilities ... Bachelor's degree or equivalent combination of education and experience. * 2+ years of desktop ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

IT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

Dutech Systems

Desktop Support Technician

Zanesville, OH · On-site

$18.75 - $23.75/hr

Required : • 2+ years of experience in Desktop Support, PC Support, or IT Support. • Strong experience troubleshooting PC hardware and peripherals. • Experience using ServiceNow or similar ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

Description We are seeking a customer-focused Deskside Support Technician to join our IT support ... This position will provide Level I & II support for desktops, laptops, and related hardware ...

iT1

Desktop Support Technician II

Columbus, OH

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

TEKsystems

Desktop Support Technician

Westerville, OH

$25 - $32/hr

Description We are seeking a customer-focused Deskside Support Technician to join our IT support ... This position will provide Level I & II support for desktops, laptops, and related hardware ...

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All JobsLevel 2 Desktop Support Technician Jobs

Level 2 Desktop Support Technician information

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$32

How much do level 2 desktop support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for level 2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Desktop Support Technician, and why are they important?

To thrive as a Level 2 Desktop Support Technician, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and hardware diagnostics software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These skills and qualities ensure timely resolution of complex technical problems, minimize downtime, and maintain high user satisfaction.

What is the difference between Level 2 Desktop Support Technician vs Level 1 Desktop Support Technician?

AspectLevel 2 Desktop Support TechnicianLevel 1 Desktop Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, interacts with advanced usersAddresses basic user problems, initial contact point
ResponsibilitiesDiagnoses and resolves hardware/software issues, escalates complex problemsPerforms basic troubleshooting, documents issues, and provides user support

The main difference between a Level 2 Desktop Support Technician and a Level 1 Desktop Support Technician lies in their experience, responsibilities, and complexity of issues handled. Level 2 technicians manage more advanced problems, require higher certifications, and often work on escalated issues from Level 1 support. Level 1 technicians focus on basic troubleshooting and user support, serving as the first point of contact in IT support teams.

What does a Level 2 Desktop Support Technician do?

A Level 2 Desktop Support Technician provides advanced technical support for computer systems, software, and hardware issues that cannot be resolved by Level 1 support. They handle more complex troubleshooting, such as diagnosing network connectivity problems, software conflicts, and hardware failures. Additionally, they may assist with system upgrades, user account management, and coordinating with other IT teams. Their goal is to ensure that end-users experience minimal downtime and that technical issues are resolved efficiently.

What are some typical challenges faced by a Level 2 Desktop Support Technician and how can they be addressed?

Level 2 Desktop Support Technicians often encounter complex technical issues that cannot be resolved at the first point of contact. These can include troubleshooting hardware failures, resolving software conflicts, and supporting system upgrades. A key challenge is balancing timely issue resolution with thorough diagnostics and documentation. Effective communication is essential, as Level 2 techs frequently collaborate with end-users and escalate unresolved problems to higher technical teams. Staying updated with the latest technology and company protocols helps technicians address these challenges efficiently.
More about Level 2 Desktop Support Technician jobs
What cities are hiring for Level 2 Desktop Support Technician jobs? Cities with the most Level 2 Desktop Support Technician job openings:
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Level 2 Desktop Support Technician jobs near you
Infographic showing various Level 2 Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician

Ascension Federal Services, Inc.

Miami, FL • On-site

$19.25 - $24.50/hr

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Ascension Federal Services, Inc. is seeking a skilled Desktop Support Technician to provide technical support to employees in the Orlando area. The role involves troubleshooting and resolving hardware, software, and network issues on desktop computers and laptops, as well as installing, configuring, and maintaining desktop systems while providing training and support to end users.
Responsibilities:
• Provide technical support to end users in person, over the phone, or via remote desktop
• Install, configure, and maintain desktop hardware and software
• Troubleshoot and resolve hardware, software, and network issues
• Set up and configure new desktop systems for employees
• Train end users on basic computer skills and software applications
• Document and track technical issues and resolutions
Qualifications:
Required:
• 2+ years of experience in desktop support or a related field
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Experience with hardware troubleshooting and repair
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks
Preferred:
• CompTIA A+ certification is a plus
Company:
Ascension Federal Services, Inc is a U.S. based company operating in fields of information technology, engineering, and project management. Founded in , the company is headquartered in Tampa, Florida, US, , with a team of 11-50 employees. The company is currently Early Stage.

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