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Network Support Technician Jobs (NOW HIRING)

Inserso

Network Support Technician

Irving, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Alexandria, LA · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Tulsa, OK · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Williston, VT · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Richmond, VA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

New Orleans, LA · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Midland, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Fort Myers, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Harlingen, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Miramar, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Burlington, MA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

San Antonio, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

San Diego, CA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

The Woodlands, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Los Angeles, CA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Alexandria, VA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Tallahassee, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Hartford, CT · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Fairfax, VA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

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Network Support Technician information

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How much do network support technician jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for network support technician in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What is a network support technician?

Network Support Technicians are IT professionals who install, maintain, and troubleshoot computer networks within an organization. They ensure that network systems, such as local area networks (LANs), wide area networks (WANs), and other data communication systems, run efficiently and securely. These technicians monitor network performance, resolve connectivity issues, and provide technical support to users. Their role is essential in keeping an organization's communication and data exchange smooth and reliable.

What does a network support technician do?

The role of a network support technician is to provide routine IT maintenance, help clients install and configure new network software and hardware, and troubleshoot issues related to those systems or software. During the installation or repair process, you follow the directions for a network as laid out by a network engineer, ensure that the installation of the network was done properly, and address any issues with the installation. A network support technician typically works under a supervisor, such as a network administrator or a networks engineer.

What skills and qualifications are needed to be a network support technician?

To thrive as a Network Support Technician, you need a solid understanding of networking fundamentals, troubleshooting, and hardware/software support, often backed by a degree in IT or a related field. Familiarity with network monitoring tools, operating systems, and industry certifications such as CompTIA Network+ or Cisco CCNA is highly valued. Strong communication, analytical thinking, and attention to detail help you excel in diagnosing problems and supporting users. These skills ensure network reliability, minimize downtime, and deliver prompt technical assistance to maintain business operations.

What are common challenges faced by network support technicians, and how can they be overcome?

Network Support Technicians often encounter challenges such as troubleshooting complex connectivity issues, managing multiple service requests simultaneously, and keeping up with rapidly evolving network technologies. To overcome these challenges, it's important to stay organized, continuously update your technical knowledge, and develop strong problem-solving skills. Collaborating closely with other IT team members and maintaining clear communication with end-users also helps ensure efficient resolution of network problems and a positive work environment.

What is the difference between Network Support Technician vs Help Desk Technician?

AspectNetwork Support TechnicianHelp Desk Technician
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentNetwork infrastructure, troubleshooting network issuesEnd-user support, software/hardware troubleshooting
Employer & Industry UsageIT departments, telecom companies, data centersCorporate, retail, healthcare, and service industries

While both roles support IT infrastructure, Network Support Technicians focus on maintaining and troubleshooting network systems, whereas Help Desk Technicians primarily assist end-users with hardware and software issues. The roles often overlap but differ in technical scope and daily tasks.

Are network support technicians in demand?

Network support technicians are in demand due to ongoing growth in IT infrastructure and cybersecurity needs. They are essential for maintaining network performance, troubleshooting issues, and supporting organizational technology, often requiring certifications like CompTIA Network+ or Cisco CCNA.

How much do network support technicians earn?

Network support technicians typically earn a median annual salary of around $55,000 to $65,000, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA Network+ or Cisco CCNA can earn higher salaries. Salaries can also vary based on the complexity of the network environments they support and the industry they work in.
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Network Support Technician jobs near you
Infographic showing various Network Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,870 per year, or $26.4 per hour.

Network Support Technician

Inserso

Irving, TX • On-site

Full-time

Re-posted 27 days ago

Job description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Assist in maintaining and checking the health of systems and backups to include restore testing.
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge network products and systems.
  • Experience in a rapid paced, time sensitive, high-quality environment.
  • Must have excellent team skills and collaboration skills.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
  • Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
  • Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

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