Support Account Manager
Morrisville, NC · On-site
Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp's product ...
Morrisville, NC · On-site
Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp's product ...
Morrisville, NC · On-site
Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp's product ...
Job Summary As a Sales Specialist, you will be responsible for driving the adoption of NetApp's Intelligent Data Infrastructure Insights (DII) and Data Services (DS) portfolio among large Strategics ...
Job Summary As a Sales Specialist, you will be responsible for driving the adoption of NetApp's Intelligent Data Infrastructure Insights (DII) and Data Services (DS) portfolio among large Strategics ...
San Jose, CA · On-site
Professional Services Support Teams Sales Teams NetApp Pre and Post Sales Technical Teams Customer Technical Stakeholders Skills and Competencies: * Bachelor's degree or equivalent experience with 5+ ...
San Jose, CA · On-site
Professional Services Support Teams Sales Teams NetApp Pre and Post Sales Technical Teams Customer Technical Stakeholders Skills and Competencies: * Bachelor's degree or equivalent experience with 5+ ...
Partner with Sales & Drive Technical Strategy * Work closely with Commercial Account Managers to support territory planning, opportunity qualification, and technical sales strategy across a high ...
Partner with Sales & Drive Technical Strategy * Work closely with Commercial Account Managers to support territory planning, opportunity qualification, and technical sales strategy across a high ...
... NetApp teams to build an integrated technology stack to make appropriate demos easily findable and usable by our sales teams, partners, and end-customers, while collecting engagement metrics and ...
... NetApp teams to build an integrated technology stack to make appropriate demos easily findable and usable by our sales teams, partners, and end-customers, while collecting engagement metrics and ...
Wichita, KS · On-site
Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp's product ...
Wichita, KS · On-site
Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp's product ...
Work directly with all client subsidiaries to drive sales opportunities, identify and define 'Design-Win' opportunities, and work effectively across NetApp internal functions to drive business growth.
Work directly with all client subsidiaries to drive sales opportunities, identify and define 'Design-Win' opportunities, and work effectively across NetApp internal functions to drive business growth.
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
Addison, TX · On-site +1
SUMMARY NetApp's channel partners are the frontline of how we reach customers at scale. The Partner ... Align closely with Channel Account Managers, field SEs, and regional sales leadership to prioritize ...
Addison, TX · On-site +1
SUMMARY NetApp's channel partners are the frontline of how we reach customers at scale. The Partner ... Align closely with Channel Account Managers, field SEs, and regional sales leadership to prioritize ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
Professional Services Support Teams Sales Teams NetApp Pre and Post Sales Technical Teams Customer Technical Stakeholders Skills and Competencies: * Bachelor's degree or equivalent experience with 5+ ...
Professional Services Support Teams Sales Teams NetApp Pre and Post Sales Technical Teams Customer Technical Stakeholders Skills and Competencies: * Bachelor's degree or equivalent experience with 5+ ...
... NetApp teams to build an integrated technology stack to make appropriate demos easily findable and usable by our sales teams, partners, and end-customers, while collecting engagement metrics and ...
... NetApp teams to build an integrated technology stack to make appropriate demos easily findable and usable by our sales teams, partners, and end-customers, while collecting engagement metrics and ...
Professional Services Support Teams Sales Teams NetApp Pre and Post Sales Technical Teams Customer Technical Stakeholders Skills and Competencies: * Bachelor's degree or equivalent experience with 5+ ...
Professional Services Support Teams Sales Teams NetApp Pre and Post Sales Technical Teams Customer Technical Stakeholders Skills and Competencies: * Bachelor's degree or equivalent experience with 5+ ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
... NetApp teams to build an integrated technology stack to make appropriate demos easily findable and usable by our sales teams, partners, and end-customers, while collecting engagement metrics and ...
... NetApp teams to build an integrated technology stack to make appropriate demos easily findable and usable by our sales teams, partners, and end-customers, while collecting engagement metrics and ...
... sale of NetApp's own backup, recovery, and DR product portfolio alongside partner and resale solutions • Provide technical expertise on security best practices, helping customers harden their ...
... sale of NetApp's own backup, recovery, and DR product portfolio alongside partner and resale solutions • Provide technical expertise on security best practices, helping customers harden their ...
Mclean, VA · On-site
At NetApp, our Solutions Engineering leaders don't just chase technology trends-they partner with the world's top Federal System Integrators to build the secure, hybrid-cloud, and AI-ready data ...
Mclean, VA · On-site
At NetApp, our Solutions Engineering leaders don't just chase technology trends-they partner with the world's top Federal System Integrators to build the secure, hybrid-cloud, and AI-ready data ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
NetApp's Solutions Architects are organized by technology domain and aligned to geographic regions rather than individual sales representatives. As the Cyber Resiliency SA for the Northeast, you will ...
$22.5K - $34.5K
6% of jobs
$34.5K - $46.5K
12% of jobs
$53.6K is the 25th percentile. Wages below this are outliers.
$46.5K - $58.5K
12% of jobs
$58.5K - $70.5K
12% of jobs
The median wage is $75.8K / yr.
$70.5K - $82.5K
19% of jobs
$92.6K is the 75th percentile. Wages above this are outliers.
$82.5K - $94.5K
17% of jobs
$94.5K - $106.5K
10% of jobs
$106.5K - $118.5K
3% of jobs
$118.5K - $130.5K
3% of jobs
$130.5K - $142.5K
3% of jobs
$142.5K - $154.5K
3% of jobs
$22.5K
$81.6K
$154.5K
A NetApp Sales job involves selling NetApp's data management and storage solutions to businesses. Sales professionals in this role identify customer needs, recommend appropriate NetApp products, and work to close deals. They collaborate with technical teams to provide demonstrations and solutions, manage client relationships, and achieve sales targets. Strong knowledge of NetApp products and the ability to communicate technical value effectively are essential for success in this role.
To thrive as a NetApp Sales professional, you need a thorough understanding of data storage solutions, sales strategies, and typically a background in IT or technical sales. Familiarity with NetApp's product portfolio, relevant certifications (such as NetApp Certified Sales Professional), and CRM tools like Salesforce is highly valued. Strong interpersonal skills, active listening, and the ability to build trusted relationships with clients will set you apart. These skills ensure effective communication of technical value, successful deal closures, and lasting client partnerships in a competitive marketplace.
A typical day for a NetApp Sales professional involves prospecting new clients, conducting product demonstrations, and tailoring solutions to meet customer data storage needs. You’ll spend time collaborating with technical engineers, preparing proposals, and responding to client inquiries, often both remotely and during on-site visits. Much of your work will require close coordination with internal teams such as marketing and technical support to deliver the best customer experience. Additionally, you may dedicate part of your week to ongoing product training and staying current with industry trends, ensuring you can provide informed recommendations. This dynamic environment offers variety and constant opportunities to build valuable relationships and close impactful deals.

Other
Medical, Life, Retirement, PTO
Posted 28 days ago
Position Overview: As a Support Account Manager (SAM) at NetApp, you will blend technical expertise with exceptional customer success skills to deliver outstanding customer experiences and drive significant business outcomes. Your role will involve leveraging your technical skills to provide guidance, support product adoption, and consult to help customers realize the maximum value of NetApp solutions. The SAM will collaborate closely with customers to understand their business goals, combining technical acumen with customer success strategies to build a customer success plan and establish NetApp as a trusted partner in our customers' success.
Business Consultation: Consult with customers to provide technical advice on NetApp products and services, focusing on key areas to enhance their product experience and achieve business goals. Based on customer needs, recommend and manage customer training plans.
Relationship Building: Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure, Infrastructure Architect, Storage Admin and Engineer, Security and Compliance Lead), becoming a trusted technical advisor and advocate throughout their journey with NetApp.
Onboarding, Adoption, and Capacity Management: Facilitate smooth onboarding and adoption activities, collaborating with customers to co-create technical success plans tailored to their specific needs and goals. Facilitate guided demos tailored to the customer's environment and needs.
Technical Health Checks & Escalation Management: Conduct technical health checks with customers to assess product adoption, address technical challenges, security vulnerabilities, share recommended solutions, and identify areas for improvement. Manage P1 escalations alongside key internal resources and provide visibility into P2-P4 issues.
Proactive Technical Engagement: Use advanced data insights and technical knowledge to monitor adoption and/or utilization and assist with predictive risk mitigation, guiding customers to recognize greater value from NetApp solutions.
Asset Management: Provide assessments and consulting to customers to maintain and optimize their inventory of NetApp assets and services while identifying and qualifying opportunities to expand, replace, or optimize their environments.
Renewal and Expansion: Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp's product portfolio. Provide guidance on their solutions, what they should be consuming, and make recommendations for renewal, refresh, and expansion.
Best Practices Development: Develop, document, and share technical best practices with team members to continually improve the quality, effectiveness, and efficiency of processes and playbooks.
Strategic Initiatives: Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
Cross-Functional Collaboration: Work closely with Renewal Specialists, Field Sales, and other technical teams to ensure an exceptional customer experience and drive the technical customer success strategy with wider account team members.
Who You'll Work With: Professional Services, Support Teams, Sales Teams, NetApp Pre and Post Sales Technical Teams, and Customer Technical Stakeholders
Bachelor's degree or equivalent experience with 5+ years required of B2B customer-facing experience, including roles such as Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management. Current cloud certification(s) with Microsoft Azure and/or AWS. Demonstrated capability and commitment to obtain NetApp Certified Technical Support Professional (NCTSP) or higher NetApp certification.
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Compensation:
The target salary range for this position is 100,300 - 136,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.