Our client is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our client is one of the fastest-growing gym chains in the country, with 225+ locations open or coming soon nationwide. We're looking for an Email & CRM Marketing Manager to own our lifecycle marketing program end to end โ from automated customer journeys to campaign strategy to performance reporting.
This is a high-visibility role with real ownership. You'll work directly with our Director of Lifecycle Marketing and collaborate across Marketing, Creative, Sales and Customer Service to drive member acquisition, activation and long-term loyalty at scale.
This role is responsible for directly impacting revenue through lifecycle marketing performance and will own execution and optimization across core member journeys.
Location: Addison/Farmers Branch, TX (near Galleria Mall)
Schedule: Hybrid โ Monday and Friday in-office, Tuesday through Thursday flexible.
What You'll Do
- Own end-to-end execution of email, SMS and push campaigns โ including drafting, QA, audience targeting and deployment
- Directly build and deploy campaigns and flows inside Klaviyo, including setup of triggers, filters, splits and conditional logic
- Build and optimize automated customer journeys in Klaviyo to improve conversion, activation and retention
- Build multi-step, behavior-based workflows with branching logic driven by user engagement and lifecycle stage
- Develop dynamic segmentation and personalization strategies that deliver relevant experiences at the right moment
- Work with audience data and segmentation logic, including list management, behavioral targeting and lifecycle stage mapping
- Run a structured A/B and multivariate testing program across subject lines, send times, creative and cadence
- Analyze performance using Google Analytics and platform-level reporting; produce clear, actionable insights for the broader team
- Identify performance gaps across campaigns and flows (drop-offs, low engagement, fatigue) and recommend data-driven optimizations
- Define and track lifecycle KPIs and contribute to ROI reporting and campaign planning
- Collaborate cross-functionally to align lifecycle programs with business goals and ensure consistent messaging
- Audit existing lifecycle programs to identify gaps, inefficiencies or missed opportunities and implement improvements
What We're Looking For
- 4+ years of experience in email, CRM or lifecycle marketing
- Hands-on experience with Klaviyo (required) or a comparable marketing automation platform
- Proven experience building and launching lifecycle marketing flows end-to-end (welcome, conversion, retention, winback)
- Strong analytical skills โ comfortable pulling reports, identifying trends and translating data into recommendations
- Ability to diagnose performance issues across lifecycle funnels and take action based on data insights
- Experience managing multiple campaigns simultaneously with sharp attention to detail
- Clear confident communicator who can work cross-functionally and solve problems independently when needed
- Bachelor's degree in marketing, Business, Advertising or a related field
- Comfortable working with audience data, segmentation and campaign performance reporting (CSV uploads, list builds, audience logic)
Bonus Points
- Experience marketing to a consumer subscription or membership audience
- Familiarity with Google Analytics 4
- Experience working with customer data platforms or similar audience segmentation tools
- Background in health, fitness or wellness (a plus, not a requirement)
- Candidates with hands-on execution experience across email and SMS automation will be prioritized.
- Including examples of lifecycle campaigns, automated flows or results you have built or managed. (a plus, not a requirement)
Benefits And Perks
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise โ including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
- Based on eligibility of tenure and full-time vs. part-time employment.