Learning Manager Jobs in Rochester, NY (NOW HIRING)

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies.  Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of industries including but not limited to Aerospace And Telecommunications | Consumer Products, Services, And Retail | Development And Sustainability | DOD/Military | Energy, Resources, & Industrials | Financial Services | Government & Public Services | Information Technology, Media, And Telecommunications | Life Sciences & Health Care | Manufacturing And Operations | Nuclear and Environmental | Professional Services |, etc.  Learn More About ProSidian Consulting at https://www.prosidian.com.

ProSidian Seeks a Digital Training Facility Manager [DTFM] - Rochester, NY (CONUS ) - Digital Training Facility Management (DTFM) (DTFM054) to support an engagement for a trainining directorate of the USG that supports training and readiness of active and reserve military and personnel through planning, facilitating, managing, recording and assessing training OBO The Training Management Directorate (TMD).  This DoD/Military Sector Role is a W-2 Employee Labor Category Position located at or near Rochester, NY - CONUS  | AC/RC: RC | ACOM: USARC.

This service supports DoD/Military Sector Clients (For Present / Future Requirements) and ProSidian Team Members work as part of a Engagement Team Cadre (Labor Category: Digital Training Facility Manager) to fulfill FFP - Firm Fixed Price (FFP) requirements and to serve as a Digital Training Facility Manager [DTFM].  A Digital Training Facility (DTF) is a computer lab located on Army installations and Reserve sites worldwide - The DTFM provides management and oversight at/for the assigned DTF.  Units use DTFs to conduct training that improves individual and unit readiness.  Using high-speed internet access, computer based training and Video Tele-Training (VTT) equipment, soldiers and civilians can train when it fits their professional needs and personal schedules.

As a training asset, DTFs are ideal for Section, squad, or platoon size elements.  They can maximize training dollars and reduce TDY costs while providing:

• Various ways to support your unit requirements through onsite instruction, online courses and VTT (at selected sites)
• A classroom environment with Internet access for Resident Instructors
• Access to annual mandatory training, such as Information Assurance, Anti- Terrorism, Suicide Prevention, Composite Risk Management,
• Military Occupational Specialty (MOS) Training
• Access to Army Learning Management System (ALMS)
• Access to Army e-Learning and Army Correspondence Course Program (ACCP) courses
• Real-time, interactive instruction, such as Battle Staff, Master Driving Training, Contracting Officer's Representative (COR) Course, TAMIS, MEDCOM, AMEDD, EMD Refresher, and more via VTT (at selected sites)
• Pre- and Post-Mobilization Training (PPMT), such as SERE 100.1
• Access to subject matter experts around the world
• Gaming for training, such as Virtual Battle Space 3.  Available only at select DTFs

The Digital Training Facility Manager [DTFM] regularly interfaces with various stakeholder personnel, the Section, squad, or platoon leadership, and the Technology Resources Directorate(s) to ensure The Digital Training Facility (DTF) at the assigned installation are offering a consistent high level systems access and instruction tools/facilities/assets and collaborating with all network DTFM's in other campus locations.

We aspire to build and enhance an exceptional and diverse team of high-achievers who always put mission and the spirit of service first.  This position aligns with functional/technical service requirements and client engagements in the DoD/Military Client Industry Sector - Defense and Military: Services And Solutions That Enable Defense And Military Agencies To Enhance Capabilities, Drive Transformation, Operate Sustainably, And Maintain Mission-Readiness.  Digital Training Facility Manager [DTFM] - Rochester, NY (CONUS ) - Digital Training Facility Management (DTFM) (DTFM054) Candidates shall work to support requirements for  Digital Training Facility Management (DTFM) Functional Area Services and shall

Shall schedule and manage the use of Digital Training Facilities (DTF's) and provide hands-on assistance to the Enterprise Management System (EMS) staff for their assigned location.  Shall also take a leading role in operating the required hands-on equipment and recording on-site operations for the project. 

Additionally, this individual must support the oversight of their assigned DTF, as they follow EMS directions to replace monitors, desktop computers, and servers as well as verify the operation of hardware and software in the DTFs for their respective location assigned, all in accordance to the Program and/or Deputy Program Manager of operations.

As the person with ultimate responsibility for technology and services in the Digital Training Facility (DTF), this position manages DTF equipment, including inventory and recommendations for procurement, and partners with the Section, squad, or platoon leadership in developing and deploying computer images and configurations. 

Responsibilities include the following:

• Supports oversight of student scheduling, supervision, and training. 
• Coordinating facility maintenance and Interacting with Enterprise Management System (EMS) Technicians
• Adherence with EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs
• Maintenance of facility security, operating equipment, the assistance of students in using assets provided in DTFs
• Monitoring and reporting the condition and inventory of IT hardware, desks, chairs, and other furniture at their site locations
• Partners with other appropriate entities to create secure lab environments.
• Performing with hands-on equipment, operation, and on-site operations
• Provides appropriate metrics and reports to designated Management, Section Leadership, and Stakeholder Staff. 
• Provides server and application support and maintenance.  Responsible for superior customer interactions in and on behalf of The DTF. 
• Reporting the operational status of the DTF(s) to the appropriate chain of command and Distributed Learning Point of Contact (DL-POC)
• Scheduling the use of their respective DTFs as well as providing hands-on assistance to the Product Manager (PdM) Army Training Information System (ATIS) and Enterprise Management System (EMS) staff
• Scheduling training in DTFs in coordination with Soldiers and the Distributed Learning Point of Contact (DL-POC)

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Experience:

• 5 years of management experience within the realm of IT support and/or management (Required) Standard skills required are the following:
• The ability to analyze and evaluate trainees  in order to summarize, forecast, and identify requirements, screen information, determine eligibility, and perform related tasks and/or provide solutions to potential challenges.
• The ability to communicate orally and in writing in order to inquire about, coordinate, and schedule training sessions and to prepare variety of clear, concise, reports and presentations  Standard skills required are the following:
• The ability to analyze and evaluate trainees  in order to summarize, forecast, and identify requirements, screen information, determine eligibility, and perform related tasks and/or provide solutions to potential challenges.
• The ability to communicate orally and in writing in order to inquire about, coordinate, and schedule training sessions and to prepare variety of clear, concise, reports and presentations

Education Requirement:

• Bachelor degree (preferably computer science, information systems, information technology, computer engineering or related)
• U.S.  Citizenship Required - You must be a United States Citizen
• Excellent oral and written communication skills (This employer participates in the e-Verify program)
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• All ProSidian staff must be determined eligible for a "Facility Access Authorization" (also referred to as an "Employment Authorization") by the USG's designated Security Office.
• Other Requirements and Conditions of Employment Apply
• May be required to complete a Financial Disclosure Statement
• Must be able to submit to and qualify for varying levels of background investigative requirements, up to a Top Secret or "Q" clearance.

Given the nature of this requirement, all personnel is expected to hold a Secret Security Clearance National Agency Check with Inquires (NACI).  ProSidian Consulting shall establish processes to implement the ATIS-PdM-0000596, PdM ATIS Personnel Security, and other Standard Operating Procedures.  Partial FTE shall be hired full-time to maintain active on-demand support to provide full-time readily available support for the DTMS facility.  Alcon shall maintain operational readiness and support provided for direct client requirements combined with backfill/cross-train capabilities and tasks for headquarters support when not serving direct client requirements..  This requirement is for 1 (FTE) as a DTMS RESERVE fulfilling CONUS  Requirements at the Sacramento, CA Site Location providing ProSidian Engagement Team services and support for the following: AC/RC: RC | ACOM: USARC | Location: CA.  Given the nature of this requirement, all personnel is expected to hold a Secret Security Clearance National Agency Check with Inquires (NACI).  ProSidian Consulting shall establish processes to implement the ATIS-PdM-0000596, PdM ATIS Personnel Security, and other Standard Operating Procedures.  Partial FTE shall be hired full-time to maintain active on-demand support to provide full-time readily available support for the DTMS facility.  Alcon shall maintain operational readiness and support provided for direct client requirements combined with backfill/cross-train capabilities and tasks for headquarters support when not serving direct client requirements.

• Additional knowledge, Skills, and Abilities (KSA's)
• Knowledge: Advanced reading and writing ability

Skills:

• Familiarity with emerging technologies
• Strong computer hardware and software skills (includes Microsoft server, Windows desktop management, and printing management solutions)
• Project/process management.  Includes ability to define a project, monitor progress, reach a desired goal, and report on projects
• Analytical and problem-solving skills
• Oral and written communication.  Includes strong technical writing skill.  Able to interview patrons and interpret their information needs.
• Interpersonal skills, including effective training skills

Ability to:

• Manage programs, including development, marketing, and assessment
• Demonstrate strong working knowledge of application and print management
• Use effective organization and time management strategies
• Handle multiple responsibilities in a changing environment with flexibility and creativity
• Provide effective training experiences (selects appropriate teaching methods to meet learning styles given available resources; knowledge of instructional planning and design)
• Work effectively as part of a team

CORE COMPETENCIES

• Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership - ability to guide and lead colleagues on projects and initiatives
• Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation - persistent in pursuit of quality and optimal client and company solutions
• Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization - ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools - understanding and proficiency with business too...