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Learning And Development Manager Jobs in Rochester, NY

Unifin SAS

Talent Development Specialist

Rochester, NY · On-site

Using the company's Learning Management System (LMS), the Talent Development Specialist will prepare, monitor, record, and report training activities in a timely manner, and maintain information ...

Paychex

Sr Sales Learning Instructor

Rochester, NY · On-site

$40 - $60/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Able to execute learning & development programs on complex product sets across multiple business ...

Paychex

Sr Sales Learning Instructor

Rochester, NY

$40 - $60/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Able to execute learning & development programs on complex product sets across multiple business ...

Paychex

Learning Architect

Rochester, NY · Remote

$70K - $110K/yr

... for development. Collaborate with subject matter experts (SMEs) to uncover and bring expert knowledge into each project. * Manage relationships with key business stakeholders, ensuring learning ...

Paychex

Learning Architect

Rochester, NY · On-site

$70K - $110K/yr

... for development. Collaborate with subject matter experts (SMEs) to uncover and bring expert knowledge into each project. * Manage relationships with key business stakeholders, ensuring learning ...

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All JobsLearning And Development Manager JobsLearning And Development Manager Jobs in Rochester, NY

Learning And Development Manager information

See Rochester, NY salary details

$50.3K

$98.4K

$132.7K

How much do learning and development manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for learning and development manager in Rochester, NY is $98,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,400.00 and $114,000.00 per year, depending on experience, location, and employer.

How does a Learning and Development Manager typically collaborate with other departments to assess and address training needs?

Learning and Development Managers work closely with department heads and team leaders to identify skill gaps and align training programs with business goals. They often conduct needs assessments through surveys, interviews, and performance data analysis, then design tailored learning interventions. Regular collaboration ensures training initiatives remain relevant and have measurable impact, and managers may also coordinate with HR to track progress and gather feedback for continuous improvement.

How do I get into L&D?

To become a Learning and Development (L&D) Manager, candidates typically need a background in human resources, education, or related fields, along with experience in training, facilitation, or instructional design. Relevant skills include communication, project management, and familiarity with learning management systems (LMS). Earning certifications such as CPLP or ATD can enhance prospects, and gaining experience through entry-level training roles can help build a pathway into L&D management.

What is the difference between Learning And Development Manager vs Training Coordinator?

AspectLearning And Development ManagerTraining Coordinator
CredentialsBachelor's degree, often certifications in L&D or HRHigh school diploma or equivalent, some roles prefer certifications
Work EnvironmentStrategic planning, overseeing programs, managementOrganizing and delivering training sessions, administrative tasks
Employer & Industry UsageCorporate, educational, nonprofit sectorsCorporate, healthcare, retail sectors

The Learning And Development Manager focuses on designing, implementing, and overseeing training strategies at a strategic level, while the Training Coordinator handles the logistics and delivery of training sessions. Both roles require strong communication skills, but the manager's role is more strategic and managerial, whereas the coordinator's role is more operational and execution-focused.

What is the role of a learning and development manager?

A learning and development manager oversees employee training programs to improve skills and performance within an organization. They assess training needs, develop learning strategies, and often utilize tools like Learning Management Systems (LMS) to deliver and track training initiatives.

What Is a Learning and Development Manager?

A learning and development manager builds training programs for employees within a business or organization. This training focuses on helping employees understand and work towards the organization’s goals. A learning and development manager may also work with the training and development staff to create instructional videos, schedule and develop in-class lectures, and create online learning environments.

What is the 70/20/10 rule for learning and development?

The 70/20/10 rule for learning and development suggests that individuals acquire 70% of their skills through on-the-job experiences, 20% through social learning such as coaching and mentoring, and 10% through formal training or courses. Learning and Development Managers often design programs that incorporate these proportions to optimize employee growth and skill development.

What does a Learning and Development Manager do?

A Learning and Development Manager is responsible for designing, implementing, and overseeing training programs within an organization. They assess training needs, develop educational materials, and coordinate workshops or courses to support employee growth and organizational goals. Their role often involves collaborating with department heads, evaluating the effectiveness of training initiatives, and ensuring that employees have the skills and knowledge needed to excel in their roles.

What are the key skills and qualifications needed to thrive as a Learning and Development Manager, and why are they important?

To thrive as a Learning and Development Manager, you need expertise in instructional design, adult learning theory, and organizational development, usually backed by a relevant degree or HR certification. Familiarity with learning management systems (LMS), e-learning authoring tools, and assessment platforms is typically required. Exceptional communication, leadership, and analytical skills help you engage stakeholders and tailor programs to organizational needs. These capabilities ensure effective talent development, improved employee performance, and support for overall business goals.

Is L&D a part of HR?

Learning and Development (L&D) is typically a function within the Human Resources (HR) department, focusing on employee training, skill development, and organizational learning. L&D managers often collaborate with HR to align training programs with company goals and may use tools like Learning Management Systems (LMS).
More about Learning And Development Manager jobs
What are the most commonly searched types of Learning And Development jobs in Rochester, NY? The most popular types of Learning And Development jobs in Rochester, NY are:
What are popular job titles related to Learning And Development Manager jobs in Rochester, NY? For Learning And Development Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Learning And Development Manager jobs in Rochester, NY look for? The top searched job categories for Learning And Development Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Learning And Development Manager jobs? Cities near Rochester, NY with the most Learning And Development Manager job openings:
Learning And Development Manager jobs near you
Infographic showing various Learning And Development Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 68% Full Time, 23% Part Time, 3% Temporary, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $98,370 per year, or $47.3 per hour.

Training and Development Manager

Planned Parenthood of Central & Western New York

Rochester, NY • On-site

$79K - $91K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Job Type
Full-time
Description
Training & Development Manager Affiliate-Wide (CWNY Region) Rochester, Buffalo, or Syracuse NY
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.
In support of PPCWNY's mission, the Training and Development Manager provides direct leadership to the Health Services training department to build and sustain a highly functional, accountable learning environment that equips adult learners to deliver safe, high-quality, patient-centered care. This role leads training strategy, onboarding, coaching, and workflow adoption across departments to support optimization of the Epic electronic health record (EHR) and other operational priorities. The Training and Development Manager collaborates with the Director of Clinical Services, Chief Medical Officer, Revenue Cycle leaders, and operational partners to update policies, procedures, and training practices; establish clear performance expectations; monitor learning outcomes; and reinforce continuous improvement. The Training and Development Manager champions the Just Culture Model to foster psychological safety, role clarity, shared accountability, and consistent follow-through in support of staff development and operational excellence.
Essential Functions
Team Management
  • Manages Training Team staff and activities, including hiring and training.
  • Leads the Training Team in cultivating a highly functional, accountable learning culture that fosters trust, role clarity, continuous feedback, and measurable performance in support of health center goals and objectives. Partners with staff to develop and maintain team-based plans, reinforces clear expectations, and holds team members accountable to defined service, quality, and learning standards.
  • Maintains an innovative perspective and approach to implementing an effective training program.
  • Supports and leads team through changes in the business.
  • Reinforces a patient-centered service model by mentoring staff and setting an example by creating an environment that stresses responsive service delivery.
  • Anticipates customer needs and assures all staff maintain customer service standards. Responds to customers in a courteous and timely manner.
  • Promotes a safe and inclusive environment in the office and in clinic, promoting the appreciation of all forms of diversity.
  • Creates and sustains a culture of learning, accountability, and adaptability by providing training and development support to teams delivering evidence-based, high-quality care and an exceptional patient experience.
  • Assists and supports the Health Services team with implementation and training of new processes, initiatives and EHR upgrades
  • Facilitates new staff onboarding, managing the business and administrative functions of the Training Team
  • Practices fiscal responsibility and accountability for Training Team expenses.

Training and Project Management
  • Facilitates the development of written training materials and procedural guides for health center operations and EHR practices; works with Health Services Leadership, including Director of Clinical Services and Chief Medical Officer to organize and update written materials.
  • Develops instructor-led and online course materials (instructor and user guides) for new staff onboarding and routine staff training.
  • Servs as a leader across the affiliate; facilitates process improvements to create effective systems, ensuring health center staff are trained and in compliance with regulatory and quality standards
  • Functions in the role of Project Manager on initiatives and work groups as assigned through Health Services. Develops curriculums, prepares relevant training materials and produces high quality visual and print materials (manuals and teaching aids) for training
  • Coordinates and oversees training components of implementation projects and initiatives with Health Services.
  • Provides ongoing training, staff development, and structured learning forums to ensure staff understand and consistently apply new and revised PPCWNY and Epic policies, procedures, and workflows.
  • Uses ongoing observation, coaching, and timely feedback to identify and address performance and training gaps. In consultation with Human Resources and Health Center Managers, supports performance improvement and individualized training plans to strengthen accountability and competency.
  • Manages training and orientation schedules in collaboration with the Health Center Manager Team.
  • Identifies training and development needs by analyzing health center operations, job requirements, operational issues, plans and forecasts, and current training programs; works with individual managers and employees to identify learning requirements and deficits; designs individual training plans and provides coaching to improve performance.

EHR Workflows and Updates
  • Completes Epic training to gain a good working knowledge of the Epic system
  • Reviews Epic upgrade documentation when published. Prepares summaries of changes and facilitates workflow modifications with the user departments.
  • Ensures policies and procedures are updated timely as they relate to Epic practices.
  • Evaluates Epic workflow needs from end users. Enters and monitors Better Health tickets related to Health Center Operations for resolution and communicates outcomes to health center team members.
  • Assists staff with maintaining health center flow, performing various staff functions as needed where licensure is not required (e.g. working at the front desk, as clinical support for intaking patients, quality assurance, stocking and cleaning rooms, etc.) at least one shift per month to maintain an understanding of health center flow and stakeholder needs from a training and development perspective.
  • Spends time at all clinical sites to oversee precepting support staff and to provide clinical and EHR skills observation; works to ensure that policies & procedures relevant to health center staff have been understood, implemented and optimized; identifies and follows up on inconsistencies with medical protocol.
  • Analyzes, prepares and submits all necessary reports and ensures that these reports are done accurately and in a timely manner. Submits additional reports as requested and meets deadlines.

Other Accountability Activities
  • Attends all required meetings, including quarterly CQRM and Epic Community and Migration meetings
  • Regularly checks and responds to email and Teams communications
  • Works to advance all the medical services provided at PPCWNY health centers including family planning, reproductive health services, abortion services, contraceptive services, and transgender care.
  • Performs other duties as assigned
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs

Requirements
Qualifications
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education
  • Bachelor's degree in nursing, business, human services, public health or a related field preferred.

Experience
  • Minimum 2 years of experience in a fast-paced outpatient setting; reproductive health, abortion and/or family planning care preferred, with demonstrated ability to support safe, high-quality, patient-centered care delivery.
  • Previous Planned Parenthood experience, desired
  • Minimum 2 years of experience in training, precepting, staff development, or adult learning facilitation, including experience assessing learning needs, delivering training, and reinforcing knowledge and skill acquisition in operational or clinical settings.
  • Minimum 1 year of supervisory or management experience, including setting clear expectations, providing coaching and feedback, and supporting accountability for individual and team performance.
  • Experience with EHR/EPM systems is required; Epic preferred, including supporting workflow adoption, process change, and end-user competency development.
  • Experience leading teams within a Just Culture or similarly accountable, learning-oriented management framework preferred.

Knowledge, Skills, & Abilities:
  • Computer skills, including Microsoft Office Suite, Smartsheets
  • Demonstrated organizational skills and the ability to manage multiple priorities, training initiatives, and follow-through in a fast-paced environment.
  • Excellent oral and written communication skills, including public speaking, facilitation, and the ability to deliver clear expectations, constructive feedback, and effective training to adult learners.
  • Strong customer service skills
  • High degree of integrity, professionalism, and accountability, with sound judgment and a consistent approach to follow-through.
  • Self-motivated with the ability to work independently, exercise initiative, and adapt effectively while maintaining accountability for outcomes.
  • Ability to maintain confidentiality
  • Ability to work effectively with volunteers, clinicians, health center managers, and clinical support staff and to serve as a role model for high standards of practice, learning, and accountability.
  • Demonstrated knowledge of adult learning principles, coaching techniques, and competency-based training approaches.
  • Ability to analyze performance gaps, identify training needs, and implement practical improvement strategies that reinforce consistency, quality, and accountability.
  • Demonstrated ability to lead change, support workflow adoption, and foster psychological safety within a high-expectation, learning-oriented environment.
  • Knowledge in supporting telehealth, virtual care, or digital health services
  • Must be flexible and able to shift priorities as needed and willing to carry a mobile phone and respond to team quickly
  • Must have the ability and willingness to travel as needed within PPCWNY
  • Must be able to work flexible hours that match the health center hours, which include evenings and weekends
  • Demonstrated experience building an inclusive and respectful organizational culture
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)'s mission, vision and values along with a commitment to providing services to a wide range of clients and to the goals of PPCWNY is essential

Working Conditions
  • Standard health center and office environment
  • Potential exposure to hazardous or infection materials
  • May experience visual fatigue working at computer with potential extended periods of sitting
  • Well-lit/ventilated

Physical Requirements
  • Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation
  • Ability to travel to all agency locations across the region as assigned

Work Schedule
This is a full-time, 40 hour a week, position; regular schedule will be Monday - Friday with occasional evenings and weekends.
Benefits & Compensation
At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $79,164.80 to $91,665.60 per year. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer.
Salary Description
$79,164.80 $91,665.60 per year

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