We are looking for a Learning Management Support specialist to help maintain and improve digital learning content across multiple learning platforms. This long-term contract position is ideal for someone who enjoys combining technical troubleshooting, data accuracy, and project coordination to support a high-quality learner experience. The person in this role will work across course deployment, issue resolution, reporting, and cross-functional communication while helping ensure training materials remain accessible and effective.
Responsibilities:
• Oversee the upload, configuration, and validation of course materials across internal and third-party learning management systems to confirm content functions correctly.
• Investigate platform and course-related issues, document findings, and follow problems through resolution while maintaining clear records for future reference.
• Review performance patterns and recurring support cases to identify opportunities to strengthen course reliability and reduce repeat issues.
• Test updates and corrective changes within learning environments to verify that technical problems have been resolved successfully.
• Coordinate incoming requests from multiple teams, organize priorities, and help keep deliverables on schedule across concurrent projects.
• Prepare reports, maintain progress archives, and update customer-facing tools with accurate course and support information.
• Contribute technical insight during client or internal discussions by explaining system behavior, support needs, and recommended next steps.
• Support product or software release activities by assisting with rollout tasks and communicating relevant updates to end users.
• Develop structured learning plans and curriculum materials for learners at a range of experience levels, including leadership audiences.
• Apply established procedures and security standards to protect the integrity of systems, course assets, and related support processes.• Experience working with learning management systems or similar online training platforms is preferred.
• Strong attention to detail with the ability to complete work accurately in a fast-paced environment.
• Demonstrated technical troubleshooting skills with an analytical and methodical approach to problem solving.
• Comfort using Microsoft Excel and Word, along with the ability to quickly learn new applications and tools.
• Effective written and verbal communication skills, including the ability to prepare reports and speak with customers or internal teams.
• Ability to manage timelines, balance multiple requests, and stay organized across competing priorities.
• Customer service experience is a plus, particularly in roles that involve user support or issue resolution.