Job Summary
We are seeking a dedicated and knowledgeable LMS Support professional to join our team. The ideal candidate will be responsible for providing technical support and assistance related to our Learning Management System (LMS). This role requires a strong understanding of IT infrastructure, operating systems, and desktop support to ensure smooth operation and user satisfaction. The LMS Support specialist will work closely with users to troubleshoot issues, provide solutions, and enhance the overall user experience.
Responsibilities
- Provide technical support for LMS users, addressing inquiries and resolving issues promptly.
- Assist in the setup, configuration, and maintenance of the LMS platform.
- Troubleshoot hardware and software issues related to computer systems, including Windows and Mac OS environments.
- Support VPN connections and manage firewall settings to ensure secure access to the LMS.
- Collaborate with IT teams to maintain LAN connectivity and optimize network performance.
- Document support requests and resolutions in a ticketing system for tracking purposes.
- Conduct training sessions for users on effective use of the LMS tools and features.
- Stay updated on new technologies and best practices related to IT infrastructure and operating systems.
Experience
- Proven experience in desktop support or a similar technical support role.
- Strong knowledge of computer hardware, operating systems (Windows, Mac OS), and IT infrastructure.
- Familiarity with VPN configurations, firewall management, and LAN setups.
- Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
- Strong communication skills to effectively assist users with varying levels of technical expertise.
- Experience working with learning management systems is a plus but not required.
Join our team as an LMS Support professional where your expertise will help enhance the learning experience for all users!
Job Type: Full-time
Pay: $43,000.00 - $50,000.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Company Description
Synergy Search Group and Staffing Services are committed to excellence in quality recruiting and reliable service to our candidates and the clients we serve. Our candidates enjoy the unique experience of working with seasoned professionals to assist them in determining their career direction and personal growth opportunities. We have a combined over 120 years of recruiting experience in the Kansas City marketplace!
Based on your preferences, we will identify and present you with the positions that accurately reflect your chosen career path, while keeping all of your information strictly confidential. We will discuss opportunities in detail with you, respect your choices and ask your permission to proceed with a client presentation of your background and experience. We will also brief and prepare you for all client meetings. Following the interview, we will provide you with feedback in a timely manner.
Our goal is to assist you in finding that perfect fit based on your skills and experience, so we may present you with the right career opportunity.