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Intake Case Manager Jobs in Rochester, NY (NOW HIRING)

Urban League of Rochester

Mobility Mentor

Rochester, NY · On-site

$22 - $24/hr

This includes conducting intake appointments, developing life plans, motivational interviews ... Requirements * Requires a minimum of a bachelor's degree with a background in case management ...

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Intake Case Manager information

See Rochester, NY salary details

$14

$24

$37

How much do intake case manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for intake case manager in Rochester, NY is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $30.58 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Rochester, NY?

For Intake Case Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Rochester, NY look for?

The top searched job categories for Intake Case Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Intake Case Manager jobs?

Cities near Rochester, NY with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $51,774 per year, or $24.9 per hour.

School-Based Counselor

Center for Youth Services

Rochester, NY

$20 - $21/hr

Full-time

Re-posted 2 hours ago

Job description

The Center for Youth: Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice.

Overview:

The Chemical Dependency Prevention Counselor is responsible for providing school-based crisis intervention, prevention counseling (individual, family and group) and case management services to youth. The Counselor provides support for problem solving as well as information and referral services. They are responsible for conducting comprehensive assessments with the student. The Counselor will develop an Individual Service Plan with a youth that includes the direct services provided by the Counselor, school staff, as well as referral linkages to other community agencies and school services.

Schedule: Full time, 37.5 hours per week. 11- month position

Location: East High School

Responsibilities:

  • Intake and Assessment
  • Individual and Family Prevention Counseling
  • Assessment of substance use/abuse, problem gambling and other risk factors
  • Coordination and facilitation of groups and workshops
  • Crisis Intervention/Triage
  • Case Management
  • Agency ambassador and liaison at meetings, open houses and health fairs
  • Outreach to School
  • Transportation for program participants when necessary and consistent with agency and school policy

Required Qualifications:

  • Bachelor's Degree AND 1 year counseling experience OR Equivalent / Master's Degree preferred
  • CPP/ ICSP/ CASAC, advanced training in chemical dependency prevention preferred

Skills:

  • Knowledge of Adolescent development issues
  • Basic knowledge of counseling approaches and techniques and crisis intervention
  • Strong time management skills

Pay Rate: $20- $21 per hour

The Center for Youth Provides Equal Employment Opportunities

Apply