ZipRecruiter

Log In

1

Intake Case Manager Jobs in Rochester, NY (NOW HIRING)

Open Door Mission

Per Diem Case Aide

Rochester, NY · On-site

$16.50 - $22.50/hr

Under the direction of the Program Director, per diem staff assist with case management directives ... intake • May secure student resident medicine, and witness usage, and securely maintain ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

... Intake, and AssessmentOversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plansClient advocacy, as needed and ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

Client Screening, Intake, and Assessment * Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans * Client advocacy ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

Client Screening, Intake, and Assessment * Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans * Client advocacy ...

previous pagenext page

Showing results 21-40

All JobsIntake Case JobsIntake Case Manager JobsIntake Case Manager Jobs in Rochester, NY

Intake Case Manager information

See Rochester, NY salary details

$14

$24

$37

How much do intake case manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for intake case manager in Rochester, NY is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $30.58 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Rochester, NY?

For Intake Case Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Rochester, NY look for?

The top searched job categories for Intake Case Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Intake Case Manager jobs?

Cities near Rochester, NY with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,774 per year, or $24.9 per hour.

FT Emergency Shelter Case Aide

Open Door Mission

Rochester, NY • On-site

$18/hr

Full-time

Medical, Dental, Vision

Posted 18 days ago

Job description

Schedule: Tuesday-Saturday 8am-4pm

"As I love you, you must love one another." (John 13:34). Since 1952, Open Door Mission has existed to
restore hope and change lives of Rochester's men, women and children.


Does the idea of balancing professional best practices with Christ-centered compassion excite you? Are
you looking to provide more meaning in the life of someone who is experiencing homelessness,
addiction, or trauma while working for an employee-voted Rochester Top Workplace?


We believe the value we provide to our community is highlighted by the strength of our employees.
Since all our programs are residential, we can't compete with remote work scheduling. We demonstrate
the value in our employees through a generous 5-week time off policy, 100% contribution towards basic
dental and vision plans, 65-70% contribution towards several medical plans, and an employee assistance
program that provides 8 counseling sessions to each of our employees and their families.

Case Aides at our 24/7 Men's Emergency Shelter operates a 30 bed dorm. Employees of both teams lovingly provide support and encouragement to our adult guests while maintaining safety and security standards of the Emergency Shelter.

If you have or are interested in peer-to-peer employment opportunities, particularly in the areas of mental health and addiction, we invite you to apply! Likewise, if you are currently in the behavioral health field, and wish to expand your experience within the homeless sub-population we invite you to apply as well!

DUTIES & RESPONSIBILITIES:

Direct Service Responsibilities

  • Provide day-to-day supervision and support to shelter guests
  • Assist in the implementation and supervision of recreational activities, including but not limited to meals, chapel, smoke breaks, programming, bed count, and showering
  • Perform any duties necessary for effective and efficient operation of community residence
  • Complete tasks assigned by leadership that maintains cleanliness and safety standards
  • Under the direction of the Shelter Manager or a case manager, may provide linkage/referrals to community resources
  • Under the direction of Shelter manager or a case manager, may facilitate a group for mental health, social, spiritual, recreational, housing, and other basic needs
  • Observe all safety rules and regulations for self and others; utilizing appropriate de-escalation strategies, informing security of concerns as they arise, and/or notifying emergency personnel as needed

Administrative Responsibilities

  • Document shelter guest attendance at intake, monitor and document activity and behavior utilizing Mission Tracker
  • As needed, track and document financial assistance funds and/or funds that a client may receive from various income sources such as SSI, disability, employment etc. to assist Case Management in determining housing eligibility
  • Assist case management in application process for program eligible guests for housing, utilizing HMIS
  • As needed, collect, verify and secure all necessary documentation for residents and determine potential barriers that clients may face when attempting to obtain assistance and/or housing
  • Attend and actively participate in staff meetings and trainings as required by leadership and work as a member of the shelter team for each guest
  • Regularly practices adherence to Facility/Program/Open Door Mission standards, and ensures documentation/policy requirements are followed
  • Utilize Spero, HMIS, and email to record, report, and communicate client information
  • Maintain appropriate and timely communication with staff and management, especially regarding critical incidents

Must be willing to receive training and provide assistant with CPR, First Aid, and Narcan administration as needed.

Pay range starts at $18.00 per hour.

Apply