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Intake Case Manager Jobs in Rochester, NY (NOW HIRING)

Open Door Mission

Per Diem Case Aide

Rochester, NY

$16.50 - $22.50/hr

Under the direction of the Program Director, per diem staff assist with case management directives ... intake • May secure student resident medicine, and witness usage, and securely maintain ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

... Intake, and AssessmentOversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plansClient advocacy, as needed and ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

Client Screening, Intake, and Assessment * Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans * Client advocacy ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

Client Screening, Intake, and Assessment * Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans * Client advocacy ...

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All JobsIntake Case JobsIntake Case Manager JobsIntake Case Manager Jobs in Rochester, NY

Intake Case Manager information

See Rochester, NY salary details

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How much do intake case manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for intake case manager in Rochester, NY is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $30.58 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What are popular job titles related to Intake Case Manager jobs in Rochester, NY?

For Intake Case Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Rochester, NY look for?

The top searched job categories for Intake Case Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Intake Case Manager jobs?

Cities near Rochester, NY with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $51,774 per year, or $24.9 per hour.

Per Diem Case Aide

Open Door Mission

Rochester, NY

$16.50 - $22.50/hr

Part-time

Re-posted 13 days ago

Job description

SUMMARY OF POSITION:
Under the direction of the Program Director, per diem staff assist with case management directives, care, and/or instruction to residents. Helps complete forms, securely gather appropriate information required to document, and provide information about Open Door Mission services or provide referrals. Performs room or dorm inspections, supervises client tasks or chores, and ensures all house rules are followed. This position is not responsible for a case load and may require driving for evening and weekend recreational, sober living activities or family field trips. All overnight shifts are required to be awake.
All per diem employees are required to work 24 hours within a 30 day period and required to work the shift they elect.
DUTIES & RESPONSIBILITIES:
Direct Service Responsibilities
•Provide day-to-day supervision and support to residents
•Observe, monitor and document resident behaviors as well as progress in accordance with agency standards
•Assist in the implementation and supervision of recreational activities, including Bible readings and/or life skill groups
•Complete household chores assigned by supervisor to maintain cleanliness and safety standards
•Supervise and document resident medications in accordance with agency policies
•Perform any duties necessary for effective and efficient operation of community residence
Administrative Responsibilities
•Regularly practices adherence to Facility/Program/Open Door Mission standards, and ensures documentation/policy requirements are followed
•Observe all safety rules and regulations for self and others.
•Utilize Mission Tracker and/or HMIS, and email to record, report, and communicate client information
•Maintain appropriate and timely communication with staff and management, especially regarding critical incidents
•May perform prescreen responsibilities for intake
•May secure student resident medicine, and witness usage, and securely maintain documentation
•May provide transportation as necessary
•May administer random drug testing and maintain documentation

SKILLS & QUALIFICATIONS:
•Christian with a commitment to and a passion for "Changing Lives. Restoring Hope" in the lives of the impoverished, addicted and mentally ill
•Exercise compassion, discernment, and models appropriate boundaries
•Able and willing to honor the leadership, chain of command, standards and ministry objectives of ODM
•Proficient with data entry, and computer skills for generation of daily office communication
•Strong team player, detailed and organized
•Ability to work positively within a change environment
•Exposure to resource acquisition
•Must maintain a high degree of trustworthiness and reliability
•Requires NYS driver's license and have a driving record acceptable to ODM insurance carrier
•For those in recovery, a minimum of 1 year sobriety required

ODM has a mandatory 5-year Employment Verification Process. Please be aware that before an offer of employment can be provided, you will be required to provide employer name, employment dates, and contact information for all roles held within the past 5 year.

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