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Dhs Case Management Jobs in Rochester, NY (NOW HIRING)

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Dhs Case Management information

See Rochester, NY salary details

$10

$19

$29

How much do dhs case management jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for dhs case management in Rochester, NY is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.59 per hour, depending on experience, location, and employer.

What is a DHS case manager?

DHS Case Managers are professionals who work for the Department of Human Services (DHS) to help individuals and families access social services and support. Their primary responsibilities include assessing clients' needs, creating care plans, coordinating with other agencies, and helping clients navigate government assistance programs. They often work with vulnerable populations such as children, the elderly, or those facing financial hardship. Case managers play a crucial role in ensuring clients receive the resources and support necessary for their well-being and self-sufficiency.

How to become a Dhs case management?

To become a DHS case manager, candidates typically need a relevant bachelor's degree in social work, psychology, or a related field, along with experience in social services or case management. Certification in case management or related credentials can enhance job prospects, and strong communication and organizational skills are essential for success in this role.

What are some common challenges faced by DHS case management professionals, and how can they navigate them?

DHS Case Management professionals often encounter challenges such as high caseloads, emotionally complex cases, and time-sensitive decision-making. Balancing administrative duties with direct client support requires strong organizational skills and resilience. Building effective communication with clients, other agencies, and internal teams is essential to ensure coordinated care and positive outcomes. Utilizing supervision, peer support, and ongoing training can help case managers stay updated on best practices and manage stress effectively.

What are the key skills and qualifications needed to thrive as a DHS case manager?

To thrive as a DHS Case Manager, you need a background in social work or human services, often supported by a bachelor's degree and knowledge of relevant laws and regulations. Familiarity with case management software, state databases, and documentation systems is typically required. Strong interpersonal skills, cultural sensitivity, and effective problem-solving abilities help build trust and advocate for clients. These skills ensure effective service delivery, compliance with policies, and positive outcomes for individuals and families in need.

What is the difference between Dhs Case Management vs Dhs Social Worker?

AspectDhs Case ManagementDhs Social Worker
Required CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; certifications varyUsually requires a bachelor's or master's degree in social work; licensure may be required
Work EnvironmentOffice settings, client homes, community agenciesOffice, community, and client home visits
Employer & Industry UsageGovernment agencies, social service organizationsGovernment agencies, healthcare, and social service sectors
Common Search & ComparisonOften compared for case management roles in social servicesMore focused on direct client support and therapy

While both roles work within social services, Dhs Case Management primarily involves coordinating services and resources for clients, whereas Dhs Social Workers focus on direct client support, assessments, and therapy. Understanding these differences helps job seekers identify the right role based on credentials, work environment, and career goals.

What are popular job titles related to Dhs Case Management jobs in Rochester, NY? For Dhs Case Management jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dhs Case Management jobs in Rochester, NY look for? The top searched job categories for Dhs Case Management jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dhs Case Management jobs? Cities near Rochester, NY with the most Dhs Case Management job openings:
Infographic showing various Dhs Case Management job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,542 per year, or $19.5 per hour.

$20 - $22/hr

Full-time

Retirement

Re-posted 4 days ago


Job description

Job Type
Full-time
Description
We are Hiring!
Job Posting: HOUSING RETENTION SPECIALIST
Location: Rochester, NY
Employment Type: This is flexible to either Full-Time or Part time
Schedule: Full-time schedule Monday - Friday 40hrs, flexible, and the Part-time, is 25hrs, 5 hours a day flexible.
Salary: $20 to $22/hr
As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.
If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!
General Description
Coordinate and identify services that will provide eligible clients the ability to develop skills that will increase access to and retention in medical care; and establish the foundation that will allow them to achieve and maintain stable, independent housing within Monroe and surrounding Finger Lakes Counties.
Essential Duties and Responsibilities
  • Conduct assessments and planning to address housing needs, when appropriate complete intake, assessment, service plan development, implementation and referrals.
  • Assist needed clients in locating appropriate and affordable housing and oversee implementation of plans to the satisfaction of the individuals served.
  • Serve as client advocate with landlords, housing programs and other organizations client is affiliated with.
  • Maintain and identify new landlord or property owner resources.
  • Assist clients in completing housing or emergency assistance applications, DHS application and other paperwork need to complete service plan development.
  • Participate in case conferences, provider meetings or housing committee meetings that are pertinent to client's needs.
  • Complete required home visits with clients and maintain monthly contact as directed by supervisor.
  • Complete housing inspections annually and as needed by funder.
  • Ensure compliance with all applicable local, State and Federal regulations and agency policies.
  • Meet with each client and maintain telephone availability for consumers based on client need
  • Assist clients with accessing services for housing, medical services, and other psycho-social needs make appropriate referrals when needed.
  • Assist clients with obtaining and maintaining all benefits and entitlements to ensure ability for payment of housing and becoming self-sufficient.
  • Assist clients with Independent living skills, such as budgeting, banking, and child care referrals in order for them to maintain appropriate housing.
  • Ensure all required information is entered in to all databases systems used.
  • Assist clients with obtaining house hold items.
  • Assist client with follow through of all requirements of the HomeSOURCE, HOPWA and Ryan White programs.
  • Travel to rural counties to assist clients in the Finger Lakes Region, if applicable.
  • Market HomeSOURCE, HOPWA and Ryan White programs.
  • Document all communication with or regarding clients in detailed progress notes.
  • Maintain timely case openings, case management logs, case closings and all other necessary and required paperwork.
  • Provide crisis intervention.
  • Attend mandatory training.
  • Act as a member of HomeSOURCE, HOPWA and Ryan White team.
  • Represent Catholic Charities Family Community Services on appropriate boards and committees as assigned by supervisor.
  • Participates in relevant Agency meetings and/or trainings
  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
  • Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.
Requirements
Qualifications:
Education: Bachelor's degree in health, Education, or Human Services and at least two years of experience with HIV/AIDS, chemical dependency, or mental illness. OR Associates degree in Health or Human Services and at least 3 years' experience with HIV/AIDS chemical dependency, or mental illness. A combination of education and experience will be considered at the discretion of the Director. Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC's corporate compliance & ethics program.
Additional Requirements:
  • Ability to prioritize assignments, plan, and complete work projects with minimal direction,
  • An ability to work efficiently and effectively and meet deadlines,
  • An ability to work under pressure,
  • Excellent verbal/written skills,
  • Ability to maintain confidentiality,
  • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
  • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
  • Possession of a valid NYS Driver's license and use of a registered and reliable vehicle.

Top Benefits and Perks:
  • Competitive salary and 403b retirement plan
  • Generous time off package and work-life balance
  • Comprehensive benefits package
  • Supportive and collaborative environment
  • Opportunities for growth and development
  • Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community!
***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet
Salary Description
$20 - $22/hour