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Veteran Case Manager Jobs in Rochester, NY (NOW HIRING)

HCR Home Care

RN Case Manager

Rochester, NY · On-site

$75K - $90K/yr

Role and Responsibilities The RN Case Manager will administer skilled nursing care to patients ... EOE/AA Minority / Female / Disability / Veteran

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Veteran Case Manager information

See Rochester, NY salary details

$14

$24

$41

How much do veteran case manager jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for veteran case manager in Rochester, NY is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.59 per hour, depending on experience, location, and employer.

What is a veteran case manager?

Veteran Case Managers are professionals who assist military veterans in accessing the benefits, services, and resources they are entitled to. They work with veterans to assess their needs, create care or support plans, and connect them with healthcare, housing, employment, and other support services. These case managers often collaborate with government agencies, healthcare providers, and community organizations to ensure veterans receive comprehensive and coordinated care.

What is the difference between Veteran Case Manager vs Social Worker?

AspectVeteran Case ManagerSocial Worker
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; some roles may need certification in case managementRequires a bachelor's or master's degree in social work (BSW or MSW); licensure may be required depending on state
Work EnvironmentPrimarily works with veterans in VA hospitals, clinics, or veteran service organizationsWorks in hospitals, community agencies, schools, or government offices serving diverse populations
Employer & IndustryVeteran-focused organizations, VA healthcare system, veteran service agenciesHealthcare, social services, mental health, and community organizations

While both roles involve supporting individuals through case management, Veteran Case Managers specialize in assisting veterans with benefits, healthcare, and transition services. Social Workers have a broader scope, working with various populations and addressing mental health, social needs, and advocacy across multiple settings.

What are the key skills and qualifications needed to thrive as a veteran case manager, and why are they important?

To thrive as a Veteran Case Manager, you need knowledge of social work or counseling, experience in case management, and typically a relevant degree such as social work or human services. Familiarity with case management software, VA benefits systems, and documentation protocols is common. Strong interpersonal skills, cultural competence, and problem-solving abilities help build trust and advocate effectively for veterans. These skills ensure veterans receive comprehensive support and resources tailored to their unique needs, promoting positive outcomes and reintegration.

What are some common challenges veteran case managers face when supporting clients, and how are these typically addressed?

Veteran Case Managers often encounter challenges such as navigating complex benefits systems, addressing co-occurring mental health and substance use issues, and building trust with clients who may have had negative experiences with institutions. These challenges are commonly addressed through ongoing training, interdisciplinary team collaboration, and maintaining strong communication with community partners. Additionally, Case Managers leverage their knowledge of military culture and available resources to advocate effectively for their clients and find tailored solutions.

What does a veteran case manager do?

A veteran case manager helps military veterans access benefits, services, and resources by assessing their needs, developing individualized plans, and coordinating with agencies. They often work in social service settings, requiring strong communication skills and knowledge of veteran programs and benefits. Their role involves advocacy, documentation, and ongoing support to ensure veterans receive appropriate assistance.
What are popular job titles related to Veteran Case Manager jobs in Rochester, NY? For Veteran Case Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Veteran Case Manager jobs in Rochester, NY look for? The top searched job categories for Veteran Case Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Veteran Case Manager jobs? Cities near Rochester, NY with the most Veteran Case Manager job openings:
Veteran Case Manager jobs near you
Infographic showing various Veteran Case Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $50,807 per year, or $24.4 per hour.

Case Manager - RRC

Volunteers of America Upstate NY

Rochester, NY • On-site

$21 - $24/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Volunteers Of America rating

6.9

Company rating: 6.9 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

380th of 766 rated non-profit organizations

Job description

Make a difference in a family's life!
Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.
Part-tkme Case Manager Residential Reentry Center Rochester, NY
SUMMARY
This position is responsible for providing all aspects of case management to Residential Reentry Center residents and former residents currently on home confinement. Scheduled hours include three 8-hour shifts per week, from 12 pm - 8 pm, to include one weekend day.
JOB DUTIES AND RESPONSIBILITIES
  • Work with Residential Reentry Center residents and former residents currently on home confinement to develop and execute individualized case plans.
  • Establish good working relationships with related agencies to maintain a comprehensive referral network for residents.
  • Conduct home visits and employment checks in accordance with VOA policies and relevant regulatory and funding sources.
  • Provide pro-social life skills training and support on an individual and group basis, and provide follow up to assure residents are achieving set goals. Upload all progress notes (IPP) and other required documentation on R3M - Federal Bureau of Prisons case management program
  • Transport and coordinate transportation for residents to services when needed.
  • Maintain accurate records for all residents in accordance with VOA policies and relevant regulatory and funding sources.
  • Attend all required trainings and maintain all required certifications.
  • Provide evening and on-call services as scheduled.
  • Other duties as needed.

EXPERIENCE AND EDUCATION QUALIFICATIONS
  • Associates' Degree with a Bachelor's Degree preferred in a social, human services, criminal justice or behavioral science program from an accredited college or university. Four years' of relevant experience may be substituted for a bachelor's degree or two years with an Associate's Degree.
  • One year of experience working in human services, corrections or community-based services
  • Valid NYS Driver's License
  • Strong organizational skills
  • Working knowledge of MS Office products

VOA provides comprehensive benefits for eligible employees including:
  • Competitive Pay
  • Paid Time Off
  • Health, Dental, Vision Insurance
  • Company Paid Life & LTD Insurance
  • 403(b), & more!

Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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