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Veteran Case Manager Jobs in Rochester, NY (NOW HIRING)

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Veteran Case Manager information

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How much do veteran case manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for veteran case manager in Rochester, NY is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.59 per hour, depending on experience, location, and employer.

What is a veteran case manager?

Veteran Case Managers are professionals who assist military veterans in accessing the benefits, services, and resources they are entitled to. They work with veterans to assess their needs, create care or support plans, and connect them with healthcare, housing, employment, and other support services. These case managers often collaborate with government agencies, healthcare providers, and community organizations to ensure veterans receive comprehensive and coordinated care.

What is the difference between Veteran Case Manager vs Social Worker?

AspectVeteran Case ManagerSocial Worker
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; some roles may need certification in case managementRequires a bachelor's or master's degree in social work (BSW or MSW); licensure may be required depending on state
Work EnvironmentPrimarily works with veterans in VA hospitals, clinics, or veteran service organizationsWorks in hospitals, community agencies, schools, or government offices serving diverse populations
Employer & IndustryVeteran-focused organizations, VA healthcare system, veteran service agenciesHealthcare, social services, mental health, and community organizations

While both roles involve supporting individuals through case management, Veteran Case Managers specialize in assisting veterans with benefits, healthcare, and transition services. Social Workers have a broader scope, working with various populations and addressing mental health, social needs, and advocacy across multiple settings.

What are the key skills and qualifications needed to thrive as a veteran case manager, and why are they important?

To thrive as a Veteran Case Manager, you need knowledge of social work or counseling, experience in case management, and typically a relevant degree such as social work or human services. Familiarity with case management software, VA benefits systems, and documentation protocols is common. Strong interpersonal skills, cultural competence, and problem-solving abilities help build trust and advocate effectively for veterans. These skills ensure veterans receive comprehensive support and resources tailored to their unique needs, promoting positive outcomes and reintegration.

What are some common challenges veteran case managers face when supporting clients, and how are these typically addressed?

Veteran Case Managers often encounter challenges such as navigating complex benefits systems, addressing co-occurring mental health and substance use issues, and building trust with clients who may have had negative experiences with institutions. These challenges are commonly addressed through ongoing training, interdisciplinary team collaboration, and maintaining strong communication with community partners. Additionally, Case Managers leverage their knowledge of military culture and available resources to advocate effectively for their clients and find tailored solutions.

What does a veteran case manager do?

A veteran case manager helps military veterans access benefits, services, and resources by assessing their needs, developing individualized plans, and coordinating with agencies. They often work in social service settings, requiring strong communication skills and knowledge of veteran programs and benefits. Their role involves advocacy, documentation, and ongoing support to ensure veterans receive appropriate assistance.
What are popular job titles related to Veteran Case Manager jobs in Rochester, NY? For Veteran Case Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Veteran Case Manager jobs in Rochester, NY look for? The top searched job categories for Veteran Case Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Veteran Case Manager jobs? Cities near Rochester, NY with the most Veteran Case Manager job openings:
Infographic showing various Veteran Case Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $50,807 per year, or $24.4 per hour.

Resident Care Aide (St John's Meadow assisted living)

St. John's Embrace Living

Rochester, NY โ€ข On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 13 days ago


Job description

Part-time 22.5-29

Rochester, NY, US

Salary Range: $20.00 To $20.00 Annually

St. Johnโ€™s will lead and inspire a shift in societyโ€™s views of elder hood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. Johnโ€™s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. Johnโ€™s Meadows home.

If this description speaks to you, continue reading about our Resident Care Aide opportunity available at Hawthorne at St. John's Meadows Assisted Living. Part-Time Sunday 3pm-11:30pm, Wednesday 3p-11:30pm, Sun and Wed evening 3-11pm position. please specify in your application which position you are interested in. Varies Per Diem Shifts.

Position Summary: The RCA nurtures & supports the Hawthorne Residents by providing excellent care in a family environment. The RCA recognizes & responds to Residents needs appropriately. Assists Residents with completing activities of daily living & personal grooming & comfort, while encouraging Resident independence & respecting Residents wishes for care. Responsibilities include:

  • Support emotional, physical and social well-being of elders.

  • Encourage independence of elders with decision making.

  • Look for daily opportunities to establish meaningful relationships with the elders by valuing individuality.

  • Assist in developing and carrying out lifestyle programs and activities that meet the needs of the elders.

  • Assist in maintaining clean common spaces and laundry rooms.

  • Attend monthly staff meetings as well as quarterly organization wide meetings. Assist with program selected routine procedures such as personal care, dressing, grooming, transfer, assist with ambulation, toileting to assist elder to maintain good personal hygiene in accordance with the Individual Service Plans (ISPโ€™s).

  • As necessary, assist elders with positioning and transporting in and out of chairs, beds, bathtubs, cars, buses, etcโ€ฆ. Will also include transporting to other areas of the community.

  • Report any physical or mental status changes or concerns to LPN, RN/Case Manager or Program Coordinator.

  • Communicate with co-workers at all levels to meet the needs of the elders.

  • Maintain a safe, hazard free environment by observing and monitoring the community and reporting unsafe conditions to the RN/Case Manager or Program Coordinator.

  • Follows procedures for documentation.

  • Ability to work with individual residents or groups in special activity programs.

  • Ability to respond to common inquiries from residents, residentโ€™s families, regulatory agencies, and the public.

  • Must be able to provide redirection to confused or distressed residents.

  • Ability to maintain a high level of confidentiality with staff and peers.

  • Ability to remain calm, reassuring and effective in an atmosphere that often times is chaotic.

  • Follow established protocol for accidents and incidents.

  • Attend and participate in 12 hours annually of training programs and other educational classes.

  • Complete additional tasks as requested by Program Coordinator, RN/Case Manager or LPN.

  • Responsible for reporting to RN/Case Manager any observations or changes in residents' behavior, activity or physical appearance.

  • Responsible for following infection control guidelines.

  • Attend and participate in disaster preparedness training and drills.

  • Assist residents during meals with direction, cueing and assistive devices.

  • Monitor elders during meals.

  • Provide assistance to elders with medical equipment.

Qualifications:

  • High School diploma or equivalent required.

  • Certification as a NYS Home Health Aide (HHA) required.

  • Medication assistance training desirable.

  • Med Tech experience desirable.

  • Willingness to complete onsite RCA training.

  • Minimum of 2 years of past experience providing direct resident care required in home health or long-term care.

  • Proficient in writing and reading English.

Physical Requirements:

  • Standing, walking, sitting, lifting and the ability to assist elders with transferring and all ADL's.

Check out what we have to offer YOU at https://www.stjohnsliving.org/careers:

  • Health, dental, vision insurance (30 hours+)

  • Employer sponsored life insurance & telemedicine (30 hours+)

  • Weekly paychecks

  • Competitive pay

  • Ability to pay your bills before pay day through PayActiv: https://www.payactiv.com/employees/

  • Convenient location on BUS LINE!

  • Free parking

  • 24/7 fitness center

  • Generous paid time off and holidays

  • On-site child care

  • Employee Assistance Plan

  • Cell phone discounts

  • Recognition activities and events

St. Johnโ€™s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.