Human Resources Operations Manager Jobs (NOW HIRING)

Description

The HRIS and Operations Manager is a critical operational and strategic role within the Human Resources function, combining management of HR technology with oversight of day-to-day human resources functions to ensure efficiency, compliance, and data integrity. This individual is responsible for the end-to-end management of all HR information systems, workforce data integrity and technology-enabled HR processes. The HRIS and Operations Manager serves as the primary liaison between HR, IT, Finance and third-party vendors to ensure our people systems are accurate, scalable and aligned with organizational goals.

This role requires a data-driven professional who brings both technical depth and a strong understanding of HR operations; someone who can translate business needs into system solutions and enable the HR team to make evidence-based decisions.

Principal Duties and Responsibilities

HRIS Management

Serve as system owner and primary administrator for all HR technology platforms, including the core HRIS, ATS, benefits portals, LMS and workforce management tools.

Oversee configuration, security, troubleshooting, and ongoing optimization.

Lead HRIS-related projects end to end, including system implementations, upgrades, API integrations with other business tools, open enrollment configuration, and workforce data migrations; managing timelines and stakeholder communications.

Delivering standard and ad hoc reports, dashboards, and analytics; ensuring data integrity and reporting accuracy through regular audits.

Manage vendor and partner relationships including SLAs, escalating issues as appropriate and drive resolution.

Serve as the primary escalation point for HRIS-related inquiries and system issues.

Drive process improvement and automation by maintaining up-to-date user guides and training materials, enabling HR staff and employees with system functionality and self-service tools.

Compliance Management

Lead compliance management with applicable HR laws and internal compliance audits that support company certifications or HR related registrations.

Serves as primary HR point of contact with company's Information Security Management System steering committee.

HR Operations

In partnership with HR Director and Sr. Payroll Manager, manage end-to-end payroll processes, benefits administration, onboarding/offboarding, and reporting to ensure compliance with federal, state, and local laws.

Leverage technology to standardize HR processes, enhance efficiency, and reduce manual tasks.

Partner with external vendors for payroll and benefits services.

Execute and delegate operational tasks effectively while maintaining accountability for outcomes.

Partner with HR Generalist to deliver seamless employee lifecycle support and identify opportunities to enhance employee experience across HR touchpoints.

Maintain and update process documentation, FAQs, and other internal resources on the HR intranet and other platforms with the goal of creating efficiencies.

Participates in additional HR initiatives and special projects as needed.

Requirements

Job Qualifications:

Education: Bachelor's degree in human resources or related field, highly preferred

Certification: PHR or SHRM-CP Certification highly preferred

Experience: Minimum 5-8 years progressive HR technology and operations experience

Required Knowledge/Skills/Abilities:

Advanced HRIS expertise, with strong proficiency in system administration, data analysis, reporting tools (including Excel), and experience supporting system implementations and enhancements.

Comprehensive knowledge of U.S. employment and benefits laws, including EEO, FLSA, FMLA, USERRA, ERISA, NLRA, and ADA.

Data-driven problem solver with the ability to analyze information, design solutions, and support informed decision-making.

Strong project and process management skills, with experience designing, implementing, and continuously improving HR operational workflows.

Exceptional communication and interpersonal skills, able to translate technical concepts for non-technical stakeholders while maintaining a high level of internal customer service.

Highly organized and detail-oriented, with proven ability to manage multiple priorities, meet deadlines, and apply sound judgment that impacts project scope and outcomes.

High ethical standards and professional discretion, particularly in handling sensitive and confidential information.

Experience with compliance frameworks, including ISO audits or comparable regulatory environments.

Self-motivated, reliable professional with a strong work ethic, excellent time management, and independent decision-making capability.