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Helper Connectwise Jobs (NOW HIRING)

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$20.25 - $27.25/hr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ... ConnectWise Manage * ConnectWise Automate * IT Glue * Sophos suite of solutions This is a ...

CTS

Service Delivery Helpdesk Engineer L1

New York, NY · On-site

$60K - $80K/yr

Utilizing tools like ConnectWise, you will manage service requests, and uphold our service level ... Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and ...

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

... in ConnectWise by completing assigned training materials and blueprints on the ConnectWise ... We help companies that are looking to hire Network Engineers for jobs in Indianapolis, Indiana and ...

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All JobsHelper Connectwise Jobs

Helper Connectwise information

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$10

$18

$23

How much do helper connectwise jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for helper connectwise in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

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Helper Connectwise jobs near you

Help Desk Technician Tier 2

International Computer Sciences Inc

Annapolis, MD

$70K/yr

Full-time

Posted 2 days ago

Job description

Job Title: Help Desk Technician – Tier 2 
 
Full time – In Office - Annapolis, MD
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
 
Essential Duties & Responsibilities:
  • Diagnose and resolve technical issues, including Microsoft core business applications and operating systems. 
  • Deliver comprehensive troubleshooting and backend support to end users. 
  • Troubleshoot and resolve complex workstation issues and provide general server support. 
  • Perform initial triage for network degradation, outages, compromised accounts, and other critical technical incidents. 
  • Support Microsoft technologies such as Windows Server, Exchange, and SharePoint. 
  • Maintain and update system documentation within ConnectWise and IT Glue. 
  • Enhance customer satisfaction through high‑quality service and support. 
  • Ensure compliance with all company policies and procedures. 
  • Carry out additional duties as assigned by the supervisor. 
  • Participate in the on‑call rotation during non‑business hours.
 Knowledge/Skills:

  • Strong diagnostic and troubleshooting skills for a wide range of technical issues.
  • Networking knowledge (DHCP, DNS, Wi-Fi setup, VLAN concepts).
  • Strong knowledge with Microsoft 365, Entra ID/Azure AD, and user provisioning workflows.
  • Solid understanding of Windows and macOS operating systems, networking fundamentals, and common business applications.
  • Excellent analytical, problem‑solving, and communication skills.
  • Ability to work independently as well as collaboratively within a team.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
  • Strong customer service orientation with the ability to manage multiple tasks and adapt quickly to change.
  • Prior experience with ConnectWise is a plus.
 
Experience with:
  • Windows Server (2012+) / Active Directory
  • Windows 10 & 11
  • Office 365 / Microsoft 365 / Entra ID
  • Backup solutions: Datto, Veeam
  • Network/security: SonicWall, Cisco Meraki
  • Security platforms: SentinelOne, Webroot, Barracuda, Avanan
  • Mobile device management: Intune/MDM
 Qualifications:
  • Proven experience in an IT support role, preferably within an MSP environment.
  • Hands‑on experience with Microsoft 365, Exchange, and Active Directory.
  • Experience supporting cloud environments (Azure, AWS, Google Cloud) is a plus.
  • Demonstrated ability to diagnose and resolve technical issues efficiently and professionally.
 Benefits/Perks
  • Competitive compensation
  • Fun, supportive workplace culture
  • Pay commensurate with experience and qualifications
  • Opportunities for career development and advancement
  • Engaging, fast‑paced MSP environment
Physical Requirements:
  • Regular, reliable attendance
  • Ability to lift and carry up to 50 lbs
  • Ability to communicate clearly over the phone