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International Computer Sciences

7 jobs near Columbus, OH

Provision Technician

International Computer Sciences Inc

Annapolis, MD • On-site

$37K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Benefits:
  • 401(k) matching
  • Company car
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Job Title: Provision Technician
Full Time - In Office - Annapolis, MD
We are seeking a detail-oriented Provisioning Technician to join our team. You will be responsible for preparing and deploying hardware, accounts, and cloud resources for new and existing clients. This role ensures a smooth customer onboarding experience and consistent execution of technical standards across all deployments.
 
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
Key Responsibilities
  • Provisioning & Onboarding
    • Set up user accounts, licenses, MFA, and security policies.
    • Configure and deploy devices, applications, and cloud services.
    • Maintain accurate documentation and ensure all costs are logged.
  • Customer Coordination
    • Serve as the main point of contact during onboarding/provisioning.
    • Provide status updates, timelines, and guidance on best practices.
    • Collaborate with CSRs and scheduling teams to coordinate deployments.
  • Device Lifecycle Management
    • Perform device wipes, rebuilds, replacements, and secure destruction.
    • Install OS images, MSP tools, and client‑specific apps.
    • Manage data transfers, asset updates, and QA checks.
  • Offboarding
    • Disable accounts, revoke licenses, and remove MFA access.
    • Securely wipe, reassign, or retire devices per client policy.
    • Document changes and maintain compliance.
  • License & MFA Management
    • Assign/reassign licenses and monitor usage.
    • Assist users with MFA setup and troubleshooting.
    • Flag risks such as low license counts or expiring payment methods.
Required Skills & Qualifications
  • 1–3 years of experience in IT support, MSP operations, or provisioning.
  • Familiarity with Microsoft 365 administration (users, groups, licensing, policies).
  • Experience with endpoint management tools (Intune, Autopilot, RMM platforms).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
  • Ability to follow structured processes with strong attention to detail.
  • Excellent documentation and communication skills.
Benefits/Perks
  • Competitive compensation
  • Fun, supportive workplace culture
  • Pay commensurate with experience and qualifications
  • Opportunities for career development and advancement
  • Engaging, fast‑paced MSP environment
Physical Requirements:
  • Regular, reliable attendance
  • Ability to lift and carry up to 50 lbs
  • Ability to communicate clearly over the phone