... p Desk Engineer , who possesses MSP experience. A qualified candidate would have both proven ... Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Quick apply
... p Desk Engineer , who possesses MSP experience. A qualified candidate would have both proven ... Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
IT Help Desk Engineer - Level 3 (MSP)
Boise, ID · On-site
$80K - $90K/yr
... p Desk Engineer , who possesses MSP experience. A qualified candidate would have both proven ... Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Quick apply
IT Help Desk Engineer - Level 3 (MSP)
Boise, ID · On-site
$80K - $90K/yr
... p Desk Engineer , who possesses MSP experience. A qualified candidate would have both proven ... Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
... p Desk Engineer with MSP experience. The role involves providing pre- and post-sales support ... Connectwise. • Experience with a PSA (ticketing system) tool a plus, such as Autotask or ...
... p Desk Engineer with MSP experience. The role involves providing pre- and post-sales support ... Connectwise. • Experience with a PSA (ticketing system) tool a plus, such as Autotask or ...
... systems while helping the business better leverage data and workflows to drive operational ... Support and optimize platforms such as ConnectWise, D-Tools, Microsoft Dynamics and related tools.
... systems while helping the business better leverage data and workflows to drive operational ... Support and optimize platforms such as ConnectWise, D-Tools, Microsoft Dynamics and related tools.
We strive to take care of each other, do the right thing and help our customers succeed. We work to ... Support and optimize platforms such as ConnectWise, D-Tools, Microsoft Dynamics and related tools.
We strive to take care of each other, do the right thing and help our customers succeed. We work to ... Support and optimize platforms such as ConnectWise, D-Tools, Microsoft Dynamics and related tools.
Chief Operating Officer (Boise)
Boise, ID · On-site
... ConnectWise Manage for managed IT service delivery and e-automate for print/imaging service ... with the help of internal AI experts, will actively replace manual, repetitive work across the ...
Chief Operating Officer (Boise)
Boise, ID · On-site
... ConnectWise Manage for managed IT service delivery and e-automate for print/imaging service ... with the help of internal AI experts, will actively replace manual, repetitive work across the ...
Helper Connectwise information
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are popular job titles related to Helper Connectwise jobs in Idaho?
For Helper Connectwise jobs in Idaho, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Idaho look for?
The top searched job categories for Helper Connectwise jobs in Idaho are:
Job description
Summary
Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Boise, ID and they are in need of a IT Help Desk Engineer, who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Duties & Responsibilities
- Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Architect & deploy routers, switches, managed switches, and firewalls
- Implementing and monitoring network security
- Deploying and managing Windows Servers and Active Directory
- Designing Local Area Networks
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Implementing, Monitoring & Managing VoIP solutions
- Monitors alert systems and takes appropriate actions as per guidelines.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Three years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
- Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
About K2 Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Carlsbad, CA, US
Year founded
2019